Thue Lee

Warning to all car buyers! 2024 Camry LE (RU866625P) The sales rep, Tsimafei Karalkevich, was pleasant to work with. However, the sales manager, Esteban Lopez and the fin 2024 Camry LE (RU866625P) The sales rep, Tsimafei Karalkevich, was pleasant to work with. However, the sales manager, Esteban Lopez and the finance manager, Thue Lee, I cannot extend that courtesy to these two unprofessionals. The sales manager was dishonest and lying through his teeth. I asked about some items to be removed and yet he said it cannot be done. One of the items was the anti-theft system, LoJack. After I got home, I checked on their website for the ad for the vehicle that I purchased, it said "Notice, all of our vehicles have an anti-theft systems installed. The advertised price excludes the purchase of this anti-theft system installed, which can be purchased for an additional cost or removed from the vehicle at time of sale." As a matter of fact, all their online ads for their vehicles have this very disclaimer. As for the finance manager, Thue Lee, he was like a vulture, pushing something that I repeatedly said that I do not want and that is the service contracts. It got to a point where I raised my voice at him to stop and yet he continued to push it on me. This was the most unpleasant car purchase that I have ever encountered and I will never come back to this dealership again. Roseville Toyota, if your focus was to get a one time customer, then you have succeeded. If your focus was on repeated customers and future "word of mouth" customers, then you have failed quite miserably. I would have given a half star, but that option is not available. As for management, I did email the GM and the GSM, I receive no response from either one.  More

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Their goal is to get as much money from you. This salesperson insisted several times that I should buy warranties that I said I didn’t want from the beginning, but keep pushing me to get them. M This salesperson insisted several times that I should buy warranties that I said I didn’t want from the beginning, but keep pushing me to get them. Made my experience even worse from what it was. He gave me such a bad time. And even got upset when he realized I was not going to purchase them. Customer satisfaction is not their priority instead, take as much money from customers it is. Be very careful when buying a car from this dealership. A few days later customer service called me to say “I’m sorry for what happened “ and that was it. I trade in my car and he was trying to take away $400 from the appraisal offer I got at CarMax, since they were trying to give me a very ridiculous offer. I’m so disappointed with them. More

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If you are buying a used care here make sure you are aware how many keys come with it. If it is short a key they won’t tell you until after purchase when. you are getting into the car to drive away. aware how many keys come with it. If it is short a key they won’t tell you until after purchase when. you are getting into the car to drive away. Bought a used Toyota here with only one key. They would not help with the $383 cost )through them) for another key. More

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This dealer advertises a price that does not include its $1,000+ mandatory add-on for Lo-Jack. We placed a deposit on a used car that was not ready to test drive. After 3 more visits over the next 3 days to $1,000+ mandatory add-on for Lo-Jack. We placed a deposit on a used car that was not ready to test drive. After 3 more visits over the next 3 days to the dealership to complete the deal we spent over 12 hours sitting at the dealership with long periods of no activity. Reasons given were: can’t find the car, can’t find the paperwork, car not prepped and ready for test drive.. we had an 11:00 am appointment to drive the car and at 2:30 the car showed up dirty inside and out. We had to sit for another hour for the car to be cleaned. This was after a 3.5 hour drive to get there in time for the appointment. Our negotiations were initiated by one sales person and handed off to his manager who had no idea what the conversation had been to that point. The sales team was disorganized and inefficient. The finance team was OK. The sales manager made inappropriate comments about his subordinate and about how our long periods of wasted time were worth it because we were getting a great deal. Bottom line is that this dealership is off of our list of future dealer options. By far the most frustrating car buying experience in 50 years of purchasing cars. More

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They told me online I had the car I picked out and everything I brought my down payment went to go sign the papers test drove the car everything and at the last second they said they couldn't give me everything I brought my down payment went to go sign the papers test drove the car everything and at the last second they said they couldn't give me the card they said I couldn't have the car because my credit or whatever but they ran the credit online before I even went down there so how can you tell me I'm going to have it when you promise me and I ubered my way there and I had to Uber back cuz I was stuck out there they're very mean and very rude because they shouldn't tell people that they have a car if they don't I already did the application everything online so I should have been approved right there all I needed was the paperwork to sign More

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Great place to buy your new car. I had an outstanding experience, and they have great selection of inexpensive used vehicles also. Just be patient, it takes time to go thru their pr I had an outstanding experience, and they have great selection of inexpensive used vehicles also. Just be patient, it takes time to go thru their process, however it's definitely worth it. More

by Newest BZ4x owner Verified Customer Verified Customer

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Alexander at Roseville Toyota was very helpful and professional. The whole team were wonderful and cookies are the best. professional. The whole team were wonderful and cookies are the best. More

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100% recommended they never let you down all my respect to Verry verry good peoples Recommanded dealer verry helpfull and making you understanding all what you need to just ask they are amazing people and hi Verry verry good peoples Recommanded dealer verry helpfull and making you understanding all what you need to just ask they are amazing people and highly proffessinnels . Thanks to all of you with no exeptions . More

by BAZIDANE Verified Customer Verified Customer

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Friendly and courteous. It was a good experience. I spent a lot of time with Justin and during that time we had nice conversations and it seemed very relaxed and I felt quit It was a good experience. I spent a lot of time with Justin and during that time we had nice conversations and it seemed very relaxed and I felt quite at ease. More

by PATRICIAMPRATT Verified Customer Verified Customer

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Very friendly Very helpful staff they were able to find me what I was looking for. They worked with me rather than just selling what they wanted. Very helpful staff they were able to find me what I was looking for. They worked with me rather than just selling what they wanted. More

by SPTRUCKING916 Verified Customer Verified Customer

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