Tiffany Stouder | Page 18

I’ve been buying and having my cars/trucks serviced for over 50 years, and have never had anything approaching the appalling lack of communications with a service advisor as I had with Kobe. He was inst over 50 years, and have never had anything approaching the appalling lack of communications with a service advisor as I had with Kobe. He was instructed to contact me when a repair part arrived. He didn’t. One I confirmed the part was in I dropped my truck off and was told Kobe would give me a call once repaired. He didn’t. Once again I called regarding status and was informed it was ready - Kobe was talking to the mechanic and would be calling me. He didn’t. Following day I stopped by to pickup my truck and was informed by the mechanic (where is Kobe??) I needed another item repaired or replaced. I declined and drive to another repair shop. Wish to note adding to my frustration was the abysmal phone service. Some PM calls were answered by a third party call answering service who promised to to send a priority message to the individual I was calling. I never had a call back. On one call I thought I was talking with a person with a speech impediment, nope, English was he second or third language. More

by prairefire Verified Customer Verified Customer

Report | Print

Blaine made it happen even though parts are impossible to get due to the strike. get due to the strike. More

by jdegrave3 Verified Customer Verified Customer

Report | Print

Disappointed when I was unable to get thru to Blaine. No one said he was out sick so there was no one taking over communication with me. Very frustrating. No one said he was out sick so there was no one taking over communication with me. Very frustrating. More

by JRKLUCK42 Verified Customer Verified Customer

Report | Print

Poor communications with customers. Had to go to Tiffany the services manager. Great job fixing my car and good service in that area. Need lots of change to the communications. My Had to go to Tiffany the services manager. Great job fixing my car and good service in that area. Need lots of change to the communications. My car drives good now. More

by DJMACWILLIAMS Verified Customer Verified Customer

Report | Print

The best in Florida as far as I’m concerned. They do a great job on my car. Thank You! They do a great job on my car. Thank You! More

by chevyrvtravler Verified Customer Verified Customer

Report | Print

The problem was addressed but still not fixed have to go back again which is an inconvenience back again which is an inconvenience More

by BELLENTO Verified Customer Verified Customer

Report | Print

Tiffany and Carlos are great. Any issue I ever have, I can count on them to resolve it. They always accommodate my crazy schedule and get my vehicle ready when they say it will be Any issue I ever have, I can count on them to resolve it. They always accommodate my crazy schedule and get my vehicle ready when they say it will be. When II got in my car, the dash lights indicated that my tires were not inflated correctly and Carlos immediately apologized and corrected it. More

by JOYEPIMM Verified Customer Verified Customer

Report | Print

Zach Miller provided exemplary service, was very conscientious and kept me informed of the status for the service and maintenance provided. conscientious and kept me informed of the status for the service and maintenance provided. More

by TKIRITSIS Verified Customer Verified Customer

Report | Print

Everyone is so friendly and professional. The service staff get the job done right the first time a day on time. Tiffany and her crew are great. The service staff get the job done right the first time a day on time. Tiffany and her crew are great. More

by BEBERG Verified Customer Verified Customer

Report | Print

Loved it, very fast and easy. Even the warranty work. Rides to and fro - love it- no worries. Thank you Even the warranty work. Rides to and fro - love it- no worries. Thank you More

by RACHCLERMONT Verified Customer Verified Customer

Report | Print