Tiffany Wessel | Page 27

I repeatedly have problems with this service department rotating my tires. On one visit I mentioned to my service advisor that I wanted a rim checked by a mechanic that had an excessive number of balance w rotating my tires. On one visit I mentioned to my service advisor that I wanted a rim checked by a mechanic that had an excessive number of balance weights on it. I showed her which rim it was on the vehicle. (Rear driver side.) She advised me later that the tech looked and stated that the rim was fine. When I went to get in my vehicle there was motor oil smeared on my center arm rest and driver side door. I walked back in and asked the service advisor for paper towels so I could clean it up. She walked back out to my vehicle and started cleaning it herself… as she was cleaning the motor oil I alerted her by pointing to the odd rim that was still in the same location. Therefore the rims weren’t rotated during my service. She offered to bring the vehicle back in to have the tires rotated and out of frustration I declined. My next visit was without a problem. Vehicle was in for service and also a slow leaking tire. Odd rim was moved from the rear driver side to the front passenger side during that service. Upon this service I mentioned that the odd rim was on the top right of the vehicle. When my vehicle was delivered to me I checked my vehicle again. The odd rim was STILL on the top right of my vehicle. I went back in to alert the service advisor. She assured me that the tires were rotated. I again reiterated to her that I indicated upon right up which location the odd rim was in… the rim was still in the same location that I stated upon write up. I then walked back outside… took pictures of the odd rim… immediately emailed it to the service advisor and left frustrated once again! I never received a reply or phone call about the email which was sent. More

by Sdix35 Verified Customer Verified Customer

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Dealing with DCH Honda was one of the worst experiences I have ever had with customer service. Tiffany was obnoxious, abusive and even threatening. The used car salesman was extremely rude as well. NEVER sho have ever had with customer service. Tiffany was obnoxious, abusive and even threatening. The used car salesman was extremely rude as well. NEVER should anyone ever go there. More

by Ideaction Verified Customer Verified Customer

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Tiffany is an outstanding employee. I had a service problem, and Tiffany fit me into her schedule and helped to respond to the problem. Great customer service!!@ I had a service problem, and Tiffany fit me into her schedule and helped to respond to the problem. Great customer service!!@ More

by the3berries Verified Customer Verified Customer

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Tiffany is the best! I make sure to go and see her every time I get an oil change. I make sure to go and see her every time I get an oil change. More

by ALYSSA.KLEINMAN902 Verified Customer Verified Customer

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The company is very organized and responsive. I always feel I am getting my money’s worth. I always feel I am getting my money’s worth. More

by Michael Heath Verified Customer Verified Customer

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Wonderful staff -knowledgeable and efficient - especially Tiffany Wessel. She swiftly resolved an unexpected problem. Communicates with customer step by step. Always pleasant and accommodating; always clear Tiffany Wessel. She swiftly resolved an unexpected problem. Communicates with customer step by step. Always pleasant and accommodating; always clear about procedures and costs. A pleasure to do business with her at DCH Honda!! More

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Responsive and understanding to my needs- always a pleasure to deal with Tiffany Wessel ar DCH Kay Honda pleasure to deal with Tiffany Wessel ar DCH Kay Honda More

by COSTTWIN Verified Customer Verified Customer

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Handled my issues quickly and responded to my questions when I had them. Can't argue with that when I had them. Can't argue with that More

by toby.carroll Verified Customer Verified Customer

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Check in is quick. Tiffany is great. Like other dealerships, unfortunately, price quotes for replacing cabin and engine air filters is excessive. Especially given how Tiffany is great. Like other dealerships, unfortunately, price quotes for replacing cabin and engine air filters is excessive. Especially given how quick it is to replace these items. I’ll continue to replace these myself. More

by ACSKENNEDY Verified Customer Verified Customer

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The service seemed fine at first but when I got in my car all the items from my glove box were strewn across my front seat and floor, I’m guessing because I didn’t purchase the cabin filter replacement. Then all the items from my glove box were strewn across my front seat and floor, I’m guessing because I didn’t purchase the cabin filter replacement. Then a few days later my battery died even though it came up green on the diagnostic report. I’m not sure if something happened at the dealership to drain my battery or if the diagnostic was incorrect or not even run. I had to travel over 100 miles away for work and was almost stranded because of the battery dying. I do not know a lot about cars but highly rely on the diagnostic report to tell me if there are issues upcoming and frankly that is the main reason I go to the dealership. I’m second thinking whether or not I can rely on that and pay the premium that comes with going to a dealership for maintenance. More

by fantchamp Verified Customer Verified Customer

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