Tim Clark | Page 56

Being an "old car guy" since the 1960s, I try to perform vehicle research before contacting a dealer. I've had many purchase/service experiences running the full gambit ( super to good to below to perform vehicle research before contacting a dealer. I've had many purchase/service experiences running the full gambit ( super to good to below average to one I would rate as "turn out the lights, lock the doors and bulldoze the entire operation to the ground"). This was my first experience at Newton Nissan and my initial impressions are: +Their Customer Process(es) are in place and "fully implemented"....in my opinion, the customer may not always be right but a customer will always by a customer. I was treated as if I was the only person doing business (it was a Saturday and the place was full). +Their Vehicle Delivery Process(es) are "spot on" with their attention to the details....new car was spotless, sales associate explained all features, etc. +The Business/Finance Process(es) are standardized and the "customer documents" are explained and delivered in layman terms.....very professional with a relaxed atmosphere. +I did not have any service(s) performed but met Russel Newton and look forward to my initial service visit. +The showroom area(s) were clean and orderly.......I like clean and orderly. +From the customer area, the view into the Service Bays was limited but the areas were clean and orderly.......did I mention I like clean and orderly. +The Men's Restroom was clean and stocked...no clutter. +The Receptionist and others offered me water/coffee,etc. My initial contact was Donnie Mallory (another car guy) via telephone conversations and an initial visit to the dealership. What a great guy.....we also have the same hair color. He knows the inventory from A-Z and answered all of my questions (which is usually a tough thing to do). Unfortunately, he was out of state the day I made the decision to purchase, but Mike Castro introduced me to Tim Clark. Tim also is a car guy and very knowledgeable about the Nissan product line. Tim is also making arrangements for installation of some dealer options and I'm certain the work performed will meet my/our expectations. Rob King is the Director of Finance and while we didn't plan to finance the purchase, why not make a short-term, minimum amount loan (I planned to do this based on my initial research.....did I mention I'm a car guy?) At the end of the day, a dollar is a dollar......did I mention I like dollars. All of these professionals conducted business in a "like manner", therefore, I don't believe that happened by chance. In my opinion, Bill Newton and his Leadership Team have clearly communicated their expectations, implemented key process(es), provided appropriate training, time, tools and technology to meet the Customer's Expectation. They met my expectations and I'm a fairly demanding kinda guy! Tim made arrangements for Harold and Sandy to follow me home (Bowling Green) and deliver the new Maxima. They are great people and appear to enjoy what they do. Bill Newton Nissan has got it figured out...stay the course.....I'll be back..... More

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I would definitely go back to this dealership for ANY car buying or service need. They are number ONE in my book. Absolutely adore Tim Clark and Bruce Moss. A+ for Newton Nissan. buying or service need. They are number ONE in my book. Absolutely adore Tim Clark and Bruce Moss. A+ for Newton Nissan. More

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My family had a great experience working with Tim Clark, Bruce Moss and the other folks at Newton Nissan. Everyone was very friendly and helpful throughout the process. Tim was very knowledgeable about th Bruce Moss and the other folks at Newton Nissan. Everyone was very friendly and helpful throughout the process. Tim was very knowledgeable about their offering and quickly found us a great car at a great price. I especially appreciated how the Newton team made the process fast and efficient. From first meeting to test drive to closing the deal and driving off the lot took about 2 hours. A special thanks to Tad Drusky for getting us connected with Tim. I highly recommend Tim Clark and Newton Nissan for folks looking for a friendly, no-hassle car buying experience. Great job, guys. More

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We chose Newton Nissan because of the vehicle listed on the internet. We came to the dealership and met with Tim Clark and had a very pleasant experience. He was very informative and accommodating to us. the internet. We came to the dealership and met with Tim Clark and had a very pleasant experience. He was very informative and accommodating to us. He really worked with us to get us the price we were comfortable with. The vehicle was just as promised on the website, extra clean. We have really enjoyed our Yukon we bought from Tim Clark at Newton Nissan. More

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I would recommend Newton Nissan and definitely would recommend Tim Clark to anyone who is buying a new or used vehicle. The whole process was the easiest as I have ever experienced. I was in the marke recommend Tim Clark to anyone who is buying a new or used vehicle. The whole process was the easiest as I have ever experienced. I was in the market of a car with better gas mileage. I spoke with Tim and explained exactly what I was looking for. He immediately had a car there on the lot that had just came in a couple of days before. When we spoke on the phone, he gathered some information to get the financing in line to see what I could afford. While I was waiting for the phone call back, I went online and notice the car was priced below Kelly Blue Book. He called me back within minutes and told me that everything looked good as far as my financing goes and come up when I had the time. I made an appointment with him that afternoon. He had the car pulled out and ready for a test drive. After the test drive, we went sat in his office and he went over the specs of the car. While the paperwork was getting processed, he showed me the Service area, and where to go when I need my oil changed. The whole process was easy as pie. Thank you, Tim Clark! More

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The dealership was really clean, well lighted. We were waited on immediately. Our salesperson, Tim Clark, was very friendly and helpful. We felt that all our questions and needs were answered. It was actu waited on immediately. Our salesperson, Tim Clark, was very friendly and helpful. We felt that all our questions and needs were answered. It was actually a pleasurable experience in buying a car! Would definitely recommend Tim and Newton Nissan to our friends. More

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I thoroughly appreciate the fact that Tim Clark listened, paid attention, and provided what I was looking for in a vehicle verses trying to just sell a car. Newton Nissan was the 4th dealership we had been t paid attention, and provided what I was looking for in a vehicle verses trying to just sell a car. Newton Nissan was the 4th dealership we had been to. All of the other dealerships we had went to, they were more interested in just trying to sell me a car verses actually helping me find what I was looking for. Instead of just saying, they don't have that, they waisted my time by trying so hard to put me in what they had. Tim listened to my request, understood my financial situation and truly found the right fit for me. He was not pushy which was great. I felt like I was a persona not just another car deal. That's hard to find these days. Car buying can be very hard and scary/nerve wracking. Car buying is also a big deal and very big decision. My parents were with me and referred me to there due to a good experience they also had previously. I will gladly refer others to Tim. More

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went to trade in Toyota van-Tim took call and set us up to drive 2 muranos-which we were interested in. This was completed and sale went smooth. He was as professional as could be considering we took up to drive 2 muranos-which we were interested in. This was completed and sale went smooth. He was as professional as could be considering we took up almost 4 hrs. of his time. Price was reasonable and trade fair. More

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Had a great experience , could not have asked for any better. Everyone I spoke with was helpful and friendly. Will go back in the future and recommend this. Dealership to anyone. Leslie Locke better. Everyone I spoke with was helpful and friendly. Will go back in the future and recommend this. Dealership to anyone. Leslie Locke More

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Tim worked with me to get me the car i wanted. He worked very hard to meet what i was wanting in down payment and payments. Even tho i was in my truck fixing to leave without making a deal Tim took the extr very hard to meet what i was wanting in down payment and payments. Even tho i was in my truck fixing to leave without making a deal Tim took the extra step and worked things out for me. Thanks Tim, Howard Garner More

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