Service was fast!
I like the videos the mechanic sends you about your car. Staff was nice and friendly.
I like the videos the mechanic sends you about your car. Staff was nice and friendly.
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by lros1102
Verified Customer
Verified Customer
Service Price Transparency
Feb 13, 2025 -
Gordie Boucher Village Ford of Thiensville responded
Thank you for your business and this review. We're happy to hear Tim and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Mike Wemmer
Service Manager
262-242-1100
The work took longer than expected.
The person needed called in the day of appointment.
The person needed called in the day of appointment.
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by Lanthierdavid31
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Angela Carr, Adam Swanson
Jan 27, 2025 -
Gordie Boucher Village Ford of Thiensville responded
Thank you for choosing Gordie Boucher Village Ford of Thiensville. Your feedback and rating mean a lot to us. We're glad we were able to help, David, and we hope to see you again!
Mike Wemmer
Service Manager
262-242-1100
The customer service is excellent in the service
department. Very friendly knowledgeable people always willing to help!
department. Very friendly knowledgeable people always willing to help!
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by DSCHMIDT6
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Angela Carr, Adam Swanson
Jan 24, 2025 -
Gordie Boucher Village Ford of Thiensville responded
Thanks for sharing about your experience with Gordie Boucher Village Ford of Thiensville. We appreciate your business and hope to see you again soon!
Mike Wemmer
Service Manager
262-242-1100
Angie and Tim go above and beyond to keep my car in good
working order, I appreciate their concern very much.
working order, I appreciate their concern very much.
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by gmhkaske
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Angela Carr
Jan 10, 2025 -
Gordie Boucher Village Ford of Thiensville responded
We are very happy to hear Angela and Tim provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Mike Wemmer
Service Manager
262-242-1100
Tim was very courteous helpful and our tires were
replaced quickly and efficiently! Great service!
replaced quickly and efficiently! Great service!
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by Amy W
Verified Customer
Verified Customer
Service Price Transparency
Jan 10, 2025 -
Gordie Boucher Village Ford of Thiensville responded
Amy, Thank you so much for your kind words for Tim, and for taking the time to leave us this wonderful feedback!
Mike Wemmer
Service Manager
262-242-1100
Boucher provides timely and efficient service.
The staff is very friendly and helpful. Would recommend for sales and/or service.
The staff is very friendly and helpful. Would recommend for sales and/or service.
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by dennis.joyce
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Angela Carr
Jan 08, 2025 -
Gordie Boucher Village Ford of Thiensville responded
Dennis, It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Village Ford of Thiensville, we look forward to having you as a valued customer for many years!
Mike Wemmer
Service Manager
262-242-1100
My Mustang was taking an overly long time to start
blowing warm interior air although the engine's temperature gauge indicated a warm engine. Not a good issue going into winter.
I called, talked t
blowing warm interior air although the engine's temperature gauge indicated a warm engine. Not a good issue going into winter.
I called, talked to Adam, and described the issue, suggesting that a system cooling flush might be in order. After hearing the details, he agreed with the cooling system flush idea, but just as a first step. He suggested that a thorough inspection of the cooling system was in order for my relatively high mileage vehicle.
When I brought the car in for the appointment, I again relayed the issues to Tim. He agreed that a cooling system flush was long overdue, but also suggested a thorough cooling system inspection. He said, although the temperature gauge showed a normal warm engine temperature, there might still be additional issues causing the lack of warm air generation.
Later that day, Tim called with the diagnosis. There was a steady coolant leak around the manifold and due to that leak, the coolant level was excessively low. He said that even with the low coolant level, the engine temperature gauge could still show a normal operating temperature--until the coolant would become so low as to potentially damage the engine.
Glad I didn't wait on this situation any longer and I always appreciate Boucher's service department for their thorough analysis, explanation and their do-it-right-the-first-time correction of these issues.
Our family's confidence in their quality of service is the reason we feel comfortable driving our well cared for, but relatively higher mileage vehicles.
Thanks Adam and Tim.
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by TX FLOOD
Service Price Transparency
Other Employees Tagged:
Adam Swanson
Jan 06, 2025 -
Gordie Boucher Village Ford of Thiensville responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Village Ford of Thiensville.
Mike Wemmer
Service Manager
262-242-1100
They were honest and treated me well.
This is my 3rd car I bought from them.
This is my 3rd car I bought from them.
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by JIM_KILE
Verified Customer
Verified Customer
Dec 16, 2024 -
Gordie Boucher Village Ford of Thiensville responded
Thank you for taking the time to write this review, Jim. Our customers are our top priority and your feedback is greatly appreciated! All of us at Gordie Boucher Village Ford of Thiensville are glad to have you as a customer.
Anthony Garbo
General Sales Manager
262-242-1100
They take care of me, I so much appreciate the service
team. Great people who I trust
team. Great people who I trust
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by steve taylor
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Angela Carr
Dec 15, 2024 -
Gordie Boucher Village Ford of Thiensville responded
Thank you, Steve, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Mike Wemmer
Service Manager
262-242-1100
This dealership was super!
They fixed and checked everything I wanted. They were very kind and treated me ver well! I highly recommend them! Thank you!!
They fixed and checked everything I wanted. They were very kind and treated me ver well! I highly recommend them! Thank you!!
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by nnielsen
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Angela Carr, Adam Swanson
Dec 11, 2024 -
Gordie Boucher Village Ford of Thiensville responded
Thank you for choosing Gordie Boucher Village Ford of Thiensville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Mike Wemmer
Service Manager
262-242-1100