Tim Haines
Tim Haines at BMW of Darien

Tim Haines | Page 6

Client Advisor

BMW of Darien

140 Ledge Rd
Darien, CT 06820

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5.0
77 Reviews
5.0

77 Reviews

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77 Reviews of Tim Haines

January 19, 2021

Dealership Rating
Employee Rating

My family has purchased five cars from BMW of Darien. We have had a great experience and love working with Tim. I highly recommend this dealership. They are wonderful! More

by Lindsay Hillas
Recommend Dealer
Yes

Other Employees Tagged: Anderson Cherilus

January 04, 2021

Dealership Rating
Employee Rating

Amazing service as usual! Never a bad experience, whether purchasing or bringing my vehicle in for service. The staff are Always courteous and always professional. Thanks More

by rjd2571
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Avelino Flores

December 21, 2020

Dealership Rating
Employee Rating

Proficient and convenient service/process to purchase my X5. Friendly staff and overall enjoyable experience. Looking forward to my next BMW of Darien experience. Merry Christmas! More

by JasonKiselica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anderson Cherilus

November 20, 2020

Dealership Rating
Employee Rating

Tim Haines did a great job with the sale. He was responsive and knowledgeable. He was respectful of my time. If he did not know the answer he got back to me quickly. Great follow through. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 19, 2020

Dealership Rating
Employee Rating

My boyfriend was in for a service appointment today. He met Trevor Martin and he was amazing! Thank you for taking such great care of your customers. Thank you so much for all your help today, it was a p More

by harleygrl726
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 05, 2020

Dealership Rating
Employee Rating

The service and picking up car was fine. The only problem is that I would have liked instruction on how to use the technology in the car. It was assumed and each car has improvements and new technological se More

by deboss24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anderson Cherilus

October 30, 2020

Dealership Rating
Employee Rating

Tim Haines was an outstanding sales consultant.. He LISTENED, was patient and informative and provided an excellent recommendation for the vehicle we were looking for More

by duke1982
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anderson Cherilus

October 28, 2020

Dealership Rating
Employee Rating

BMW Darien service has always been notable to me in both its consistency and excellence. The speed, efficiency and quality of the entire customer experience is exceptional. More

by TJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Ciardullo

October 07, 2020

Dealership Rating
Employee Rating

I’m sorry to write a review like this I only do this when is necessary. But I was told that the car would be cleaned and serviced. It was only service not cleaned. I’m surprised every time in the past that I More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 07, 2020

BMW of Darien responded

Hello Mark, I am sorry to learn that your vehicle was not washed after your service was completed. I am unable to find your contact information in order to contact you directly and resolve this issue for you. Please contact me by E-mail or phone and we will get your vehicle picked up, washed and returned to you. Thank you, Vincent Robustello Fixed Operations Manager BMW of Darien 203 662 2029 vince.robustello@bmwofdarien.com

Feb 07, 2023

Mark responded

In response to the service manager, Trevor, who has been nothing but conscientious and professional about rectify the issues at hand. He corrected all of the mishaps and went over and beyond and offered a generous oil change for the next service of the vehicle. It is nice to know that there are people that respond to the needs of the consumer, and that these comments don’t fall on deaf ears, we certainly need more people like Trevor, and being proactive and helping consumers when they are dealing with such big companies, I would highly recommend purchasing and servicing your car at BMW of Darien. All the best.

October 06, 2020

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Employee Rating

We really enjoyed working with Tim. He’s very knowledgeable and has great customer service skills. We’ll definitely recommend Tim to our friends and family. More

by Paul L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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