Tim Hoffman

Great service, easy to schedule, they make it easy to take care of my truck. take care of my truck. More

by rthomasjr1230 Verified Customer Verified Customer

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While traveling from out of town, I suddenly encountered a blown engine in a very compromised position…on the freeway. I was able to get off the freeway however I was blocking traffic. I have no clue where a blown engine in a very compromised position…on the freeway. I was able to get off the freeway however I was blocking traffic. I have no clue where I’m at, and I was pretty much at a loss of my next move. I look up closest GM dealer via Google, call the number, and Randy answered. From there, he calls me a tow truck, we land at the dealership, they confirm the extent of my vehicles condition, unfortunately a blown engine and it will be a major repair, get me to a rental car location, I drive home located just outside of Detroit. Randy keeps in touch throughout the entire repair, even as I’m on vacation out of the Country. My car got delivered to my house as soon as I returned from vacation. I say without a doubt that Randy and his crew are the poster children for service recovery, as I wasn’t too happy my engine failed for the second time in 50K miles. I have told this story several times since I got my vehicle back, every time I tell it the story ends with I couldn’t have asked for a better outcome to a terrible situation, caused by faulty parts in my engine. Thanks again Randy, job well done. More

by Bryan.valrance Verified Customer Verified Customer

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Did a very good job and was very professional. Did a great job fixing my problem Did a great job fixing my problem More

by edgar58 Verified Customer Verified Customer

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Palmen has been our dealer for over 20 years and the staff is really fabulous. staff is really fabulous. More

by NANCY.WICKLINE Verified Customer Verified Customer

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They are all very professional. I am happy. Thank you! Everything was excellent Thank you Tim! I am happy. Thank you! Everything was excellent Thank you Tim! More

by oktayeroll Verified Customer Verified Customer

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Very professional and knowledgeable. Had me in and out in a timely manner. Would recommend taking your vehicle to Palmen GMC to be serviced. Had me in and out in a timely manner. Would recommend taking your vehicle to Palmen GMC to be serviced. More

by cubbies.bs Verified Customer Verified Customer

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Very welcoming and polite. I like the fact that Jason as well as everyone else knows what's going on. I brought my truck in for an oil change, tire rotation and also asked Jaso I like the fact that Jason as well as everyone else knows what's going on. I brought my truck in for an oil change, tire rotation and also asked Jason if the mechanic could look my truck over like it was his mother driving it. I had an extraordinary great experience. More

by Wickline6942 Verified Customer Verified Customer

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This is the third car I have bought from payment GMC. They are a great people to work with and the service department I excellent. They are a great people to work with and the service department I excellent. More

by Tina Verified Customer Verified Customer

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Great service department. Always there to help you. Very friendly and a great partnership with the sales side. Always a pleasure doing business there. Always there to help you. Very friendly and a great partnership with the sales side. Always a pleasure doing business there. More

by JAMES.BELLANTONIO Verified Customer Verified Customer

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Palmen always makes everything so easy and it's always a nice experience when I come there nice experience when I come there More

by TAMARAMULL Verified Customer Verified Customer

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