Tim Hoffman

I have been very pleased with the Service Department at Palmen. They have been kind, courteous, and attentive to my needs every time I’ve been there. They always go the “extra mile! Palmen. They have been kind, courteous, and attentive to my needs every time I’ve been there. They always go the “extra mile! More

by marnagloverkrueger Verified Customer Verified Customer

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I was very pleased with Tim Hoffman in the Service Department. He was very kind, and told care of my needs. I find that everyone at the dealership is helpful. Department. He was very kind, and told care of my needs. I find that everyone at the dealership is helpful. More

by MARILYN.LEMKE555 Verified Customer Verified Customer

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Tim was very helpful with the problem that was having with my car. It was diagnosed quickly and a repair plan was put together. with my car. It was diagnosed quickly and a repair plan was put together. More

by JOHN@CUSTOMROLLFORM.COM Verified Customer Verified Customer

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We’ve always been satisfied with the service performed on our vehicles at Palmen, and will be purchasing a new set of tires from them in the near future. our vehicles at Palmen, and will be purchasing a new set of tires from them in the near future. More

by CARRIER0 Verified Customer Verified Customer

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Brought in Buick w/out an appt. Tim was extremely professional & communicated everything to me quickly. Tim was extremely professional & communicated everything to me quickly. More

by Monicajean469 Verified Customer Verified Customer

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Dealer palmen Buick gmc Great service, Tim Hoffman very helpful and professional and easy to work with. helpful and professional and easy to work with. More

by AndresRodriguez0121 Verified Customer Verified Customer

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Tim was great coordinating with warranty company keeping me up dated. Best experience I have had in over 40 years with a dealership me up dated. Best experience I have had in over 40 years with a dealership More

by Alexanderbutti294 Verified Customer Verified Customer

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Was able to get service on my car without an appointment. Once in, was put within an hour. Once in, was put within an hour. More

by jeff Verified Customer Verified Customer

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Great service, easy to schedule, they make it easy to take care of my truck. take care of my truck. More

by rthomasjr1230 Verified Customer Verified Customer

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While traveling from out of town, I suddenly encountered a blown engine in a very compromised position…on the freeway. I was able to get off the freeway however I was blocking traffic. I have no clue where a blown engine in a very compromised position…on the freeway. I was able to get off the freeway however I was blocking traffic. I have no clue where I’m at, and I was pretty much at a loss of my next move. I look up closest GM dealer via Google, call the number, and Randy answered. From there, he calls me a tow truck, we land at the dealership, they confirm the extent of my vehicles condition, unfortunately a blown engine and it will be a major repair, get me to a rental car location, I drive home located just outside of Detroit. Randy keeps in touch throughout the entire repair, even as I’m on vacation out of the Country. My car got delivered to my house as soon as I returned from vacation. I say without a doubt that Randy and his crew are the poster children for service recovery, as I wasn’t too happy my engine failed for the second time in 50K miles. I have told this story several times since I got my vehicle back, every time I tell it the story ends with I couldn’t have asked for a better outcome to a terrible situation, caused by faulty parts in my engine. Thanks again Randy, job well done. More

by Bryan.valrance Verified Customer Verified Customer

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