Tim Holm | Page 2

Holm Buick GMC responded

Rod, Thank you so much for your insightful review! As a fellow service professional, your observations are especially meaningful to us. We're thrilled to hear that you've consistently had positive experiences with our team and that you witnessed our commitment to helping every customer. Proactive assistance is a cornerstone of our Customer Care and Concern for Others values, and it’s encouraging to know that our efforts are noticed. We appreciate your recognition of our team’s dedication and industriousness. We strive to be a role model for our industry, and your feedback validates our efforts. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your kind words and for recognizing the efficient service provided by Derek and the Holm Automotive Service team! We strive to provide prompt and efficient service to all our customers. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you, Marlene Wagoneer, for your kind words. We appreciate you noticing our team's commitment to remaining friendly and helpful, even during busy periods. This reflects our core values of Customer Care and Concern for Others. We strive to treat each customer with kindness and respect, creating a positive experience for everyone who visits us. We value your patience and appreciate your feedback. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the fantastic review! We are truly honored by your kind words and your commitment to Holm Automotive. Creating a welcoming and supportive environment for every customer, whether for routine maintenance or a vehicle purchase, is a top priority. Your description of our staff as genuine, kind, and willing to help reflects our core values of Customer Care, Concern for Others, and Trustworthiness. We are dedicated to building lasting relationships based on trust, as stated in our mission, and we're so pleased you feel well taken care of. We greatly appreciate your business and look forward to serving you for many years to come. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

We appreciate you taking the time to share your feedback. We understand your frustration regarding the billing for the HVAC actuator replacement on your wife's 2013 Cadillac. We want to assure you that our intention is never to be dishonest or unfair with our customers. We understand there was a discrepancy between our standard door rate and the rate reflected in the final bill. We want to clarify that we utilize a labor grid system, which means our labor rates are adjusted based on the specific complexity and difficulty of each job. This allows us to accurately reflect the time and expertise required for different repairs. The initial quote you received was based on this labor grid and accurately reflected the final cost of the repair. We understand that this explanation may differ from expectations based on standard door rates, and we apologize for any confusion this may have caused. We are committed to transparency and are taking steps to ensure our team can clearly explain our pricing structure to avoid similar misunderstandings in the future. We value your business and appreciate the opportunity to clarify this matter. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you so much for the wonderful recommendation! We're thrilled to hear you feel we're "all about the customer," from the front door to the back of the service department. That’s exactly what we strive for! Our mission is to create meaningful relationships based on Trust, Fairness, Value, and Quality, and this is reflected in our core value of Customer Care. We're grateful for your support and appreciate you recommending us to others. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your kind words and for choosing Holm Automotive Center! We're thrilled to hear that you're satisfied with our service and competitive pricing. It's our pleasure to serve you, and we look forward to continuing to provide you with top-notch service. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your kind words and for choosing Holm Automotive Center. We're delighted to hear that Owen Kruger provided you with excellent service and patiently answered all of your questions. At Holm Automotive Center, we value our customers and strive to provide a positive and informative experience. We're glad that Owen's dedication to customer satisfaction was evident during your visit. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're so glad to hear that we were able to quickly diagnose and fix your vehicle's overheating issue! Our team strives to provide honest, fair, and efficient service to all our customers. We appreciate your kind words and your continued loyalty to Holm Automotive. We look forward to serving you again in the future! Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

This is a fantastic review! We at Holm Buick GMC are thrilled to hear about your positive experience with Jamie Disney and Gavin in our finance department. Their commitment to Customer Care and ensuring you found the perfect Jeep is a shining example of what we strive for every day. We at Holm Buick GMC value building Trust and Meaningful Relationships with our customers, and it sounds like Jamie has achieved just that. Thank you for taking the time to share your experience, and congratulations on your new vehicle! We hope you continue to enjoy it for many miles to come. Sincerely, the Holm Automotive Team of Salina.