Tim Islip | Page 55

Last month I signed my 4th consecutive lease with Herb Last month I signed my 4th consecutive lease with Herb Chambers Honda of Seekonk. This is either the 2nd or 3rd lease through David High, and it Last month I signed my 4th consecutive lease with Herb Chambers Honda of Seekonk. This is either the 2nd or 3rd lease through David High, and it could not have gone smoother. David knew about my prior vehicles, my likes, dislikes, and preferences. So when David politely insisted that I take the time to test drive a certain vehicle as he did not think I would be happy with the vehicle, I chose not to even test drive it. This year I considered and test drove other vehicles (Toyota, VW and Ford) but returned "home" to David because of Honda, his product knowledge and desire to find a good fit for me. We discussed other vehicles in addition to those I test drove; David was frank yet very respectful of the "competition". He even went so far as to offer to refer me to individuals at other dealerships. If that doesn't display confidence in his product and "NO pressure" sales, I don't know what does. David has maintained contact with me after each delivery as well as several times throughout the lease period. I can't say enough about him and Herb Chambers Honda... All of my experiences at the dealership have been positive, so I must put in a good word for Scott Birtles (GM) and Tim Islip (Sr. Service Advisor) who always express genuine interest in me. More

Report | Print

I’m not one to write about the performance of a car dealership, either in their sales or service, but this past visit to Herb Chambers Honda, I experienced a level of professionalism I was inspired to dealership, either in their sales or service, but this past visit to Herb Chambers Honda, I experienced a level of professionalism I was inspired to share. I’ve always allowed Herb Chambers to perform routine service to my 2008 Civic Si, but when I went in to the dealership to have a standard oil change and maintenance check, without an appointment, I was asked if I had any coupons, I answered “No, this was unplanned and wasn’t able to print any”. The service writer proceeded to take out of his pocked and apply it my account. I said, “You don’t need to do that, it’s your own personal coupon for your car”. He said, “It’s all set, my wife has more for her car”. I thanked him for his generosity and professional he bestowed upon me for this simple act of kindness. I said “If the mechanic finds any problems, please correct them, you have my permission” He said that he would never perform any service without approval. I need to mention the service department was busy, and the waiting room was filled with customers (I counted 10) waiting for their service to be completed. I knew it was probably to be longer that the hour wait, but I figured I’d work on my laptop while I waited. Within the next hour, I was informed the car was complete and no other problems were evident and I was “all set”. Thank you Timothy M. Islip for your generosity, your professionalism, and your positive attitude you carried throughout your day. Herb Chambers is fortunate to have such an admirable employee representing their company. Sincerely Brian D. Sullivan Rehoboth, MA More

Report | Print

What an amazing experience. The first thing I have to do is thank Tim Islip for being patient and understanding with the very many questions I threw at him during my time there. Now for the story; I pur is thank Tim Islip for being patient and understanding with the very many questions I threw at him during my time there. Now for the story; I purchased a 2005 Honda Civic Hybrid with 70K miles last year in March from Herb Chambers Honda in Seekonk. Despite maintaining regular checkups and maintenence, it developed a judder problem at 100K miles and began to become a nightmare to drive. I took it in to Honda and asked about their warranty for said issue and was told that mine had expired (105K or 7 years, my 7 ended in April). I was very frustrated at first, after all, how can my transmission be going after one year of having the car? They handed me the paper work on it and told me the steps they would have to take the car through, and that it could get expensive. A new transmission after burnishing the clutch? Yuck. Well there was a clause on the paper about out of warranty extensions, and both Victor and Tim worked damned hard to make sure I was covered. They had me go through the process necessary to identify the exact issue, and when it was discovered they took care of everything for me. No fighting with my insurance, no headache over payment plan. Just service. Simple, excellent service. After they got involved and Tim handled my situation himself, I left with a smile. This could have become very contensious and very stressful, but it never approached anywhere near either of those. I am still stunned about the level of service they provided me. Everyone goes through crap with bad mechanics, poorly done repairs and money grubbers who try to pinch us. You will not find that here. Maintain your car like they suggest (doing regular oil and such there) and they WILL take care of you. I will be doing any recommended services that comes my way from this point on. More

Report | Print

Maged is just great to work with. He believes in his product and it shows. This is my 1st Honda and as long as Maged is there, it won't be my last. product and it shows. This is my 1st Honda and as long as Maged is there, it won't be my last. More

Report | Print

I brought my car in for a tune up and to review the seat relase latch in the trunk. I was greated by Tim Islip in Service and the level of professionalism and customer service was simply excellent. I do not relase latch in the trunk. I was greated by Tim Islip in Service and the level of professionalism and customer service was simply excellent. I do not feel my car could possibly be in better hands than Herb Chambers and Tim. Five Star rating in my book...a rating that does not come easy from me! More

Report | Print

I believe that a company can be both profitable and also show kindness and respect to its customers. On a recent visit, I was listened to and attended to by the employees listed above. This is rare in my show kindness and respect to its customers. On a recent visit, I was listened to and attended to by the employees listed above. This is rare in my experience and was much appreciated. Thanks, Philip Pare More

Report | Print

My car 2007 Honda Accord had serious engine problem. I took to HERB CHAMBER. I explain the situation to the Assistant Service Manager Tim Islip . He identified the problem, took prompt necessary steps to took to HERB CHAMBER. I explain the situation to the Assistant Service Manager Tim Islip . He identified the problem, took prompt necessary steps to solve the problem. He did a wonderful job and I am highly satisfied to his execellent service. I am sure he will make a remarkable contribution in this area with his sincere, honest and well talented personality. More

Report | Print