Tim McCarthy

My car had been worked on for 20 days and not all issues resolved. On top of my car issues not being resolved in a timely manor, They broke a button on my AC controls and never replaced or "owned" their mis resolved. On top of my car issues not being resolved in a timely manor, They broke a button on my AC controls and never replaced or "owned" their mistake. My car was returned to me with a broken part. More

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Tim worked through a complicated process with travel schedules and was able to make the process smooth and seamless. It was a pleasure to work with tim and the entire service and sales staff on my g70 a schedules and was able to make the process smooth and seamless. It was a pleasure to work with tim and the entire service and sales staff on my g70 and it was greatly appreciated as i had a 3 plus hour trip each way to drop off and pick up my vehicle. He was able to secure a loaner car and make everything work within the time frame we needed. More

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Andy was the best salesman we have had. He knew exactly what we wanted and the budget we needed to stay in. I would definitely recommend him! He knew exactly what we wanted and the budget we needed to stay in. I would definitely recommend him! More

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I recently purchased a 2024 Tucson from Suntrup South and Andy. This is my second car purchased from Suntrup. Andy was very helpful in the whole process and even cleaned out my trade in vehicle. I would high Andy. This is my second car purchased from Suntrup. Andy was very helpful in the whole process and even cleaned out my trade in vehicle. I would highly recommend Andy as your sales rep. Love my new Tucson! More

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Just had my first scheduled service on the 2024 Tucson Hybrid purchased this year. My service advisor, Tim, was outstanding. Very helpful and informative. I normally don't leave reviews, but his professio Hybrid purchased this year. My service advisor, Tim, was outstanding. Very helpful and informative. I normally don't leave reviews, but his professionalism deserved recognition. More

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I just upgraded my Santa Fe, and Caleb was very helpful. Spending time with me on the lot and comparing pros and cons of certain models really helped me make the best choice for me and my family! Will be ca Spending time with me on the lot and comparing pros and cons of certain models really helped me make the best choice for me and my family! Will be calling him again for my next trade in! More

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Recently purchased two cars from Kyle in the last three years. It was a pleasure dealing with him as he was very professional, knowledge, respectful and provided a very relaxed atmosphere. He was always av years. It was a pleasure dealing with him as he was very professional, knowledge, respectful and provided a very relaxed atmosphere. He was always available to answer questions or provide alternative solutions. I would highly recommend Kyle to anyone. More

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Suntrup Hyundai has the worst service department I have ever had to use. I currently own my 3rd Santa Fe and obviously I love the cars. I went to Suntrup for service because they are close to home, but i ever had to use. I currently own my 3rd Santa Fe and obviously I love the cars. I went to Suntrup for service because they are close to home, but in the future I will drive the extra distance to Dean Team in Ballwin because this is not the first bad experience I've had at Suntrup. For this service issue, I started calling, leaving messages, and contacting them through the website back in August. It is now November. It took over 11 weeks of repeatedly calling and leaving messages just to get someone to return my call and talk to me. When they finally did, they scheduled my appointment within 3 business days which seemed great. This entire service experience was a series of misinformation and false statements. Sadly it was almost 2 days after I brought it in when they actually started working on the problem (my app tells me when they access the car). According to the Service Advisor, "they had over 30 clients ahead of me that they were taking care of", even though he was the one who gave me that appointment. He explained that "with all the electronics on these cars, it often takes over 48 hours to diagnose a problem". When I dropped my car off, I asked for a rental car which is covered under my service warranty. It was 3 days before they got me a rental to drive because the Service Advisor said he couldn't get approval from the warranty until after they did the diagnostics. During the second afternoon I had called and texted him but he hadn't answered, hadn't returned my calls, and hadn't replied to my texts. So my daughter drove me up there in person to ask about the status at the end of that day. He said they would get me the rental the following day, but on less than 24 hours notice I would not be able to get off work and get a ride back down there before the rental division closed. He said my daughter could pick up the rental and they would list me as a secondary driver. He just needed to make copies of my driver's license and insurance cards (which he did) and assured us that was all that was needed. At 4:15pm that following day, he texted to tell me that they had the car for her to pick up, but could not use the documents that he printed for the rental. I asked why he made the copies and said they could use them, but at that point he said that the policy said they can't do that with no explanation of why he told us to do it that way in the first place. Then he suggested that I just drive my daughter's car. I picked my car up today, and to cap off what was already a bad experience, the credit card receipt that they gave me was someone else's, I didn't get mine. I called and left yet another message which did not get returned. After I made the second call, the cashier said she would email me a copy of the receipt, but that never came through. At this point, it's going to take at least one more call to get a receipt. I drove the car two or 3 times and realized that when it was idling it was running so rough it seemed like it would die. I talked to them, had to wait another 13 days to get an appointment for them to fix what they messed up. When I got there, I was told it will be another 24 - 48 hours before they will look at it. More

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Tim was extremely disrespectful when interacting with me (a woman). He talked down to me like I was 5 years old and refused to listen to my issue with my car because he claimed it was user error. I highly r (a woman). He talked down to me like I was 5 years old and refused to listen to my issue with my car because he claimed it was user error. I highly recommend not working with Tim and finding another dealership in the Saint Louis area. More

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Everyone is super nice and friendly! Caleb was helpful and knowledgeable. The whole process went smoothly. I’ll definitely be back for my next car! Caleb was helpful and knowledgeable. The whole process went smoothly. I’ll definitely be back for my next car! More

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