Tim Ohlde | Page 5

Quality and friendliness Shawn made me feel valued from the first hello. He put my needs 1st. He asked what I wanted and found that in the car that fit me. Tim in Service h Shawn made me feel valued from the first hello. He put my needs 1st. He asked what I wanted and found that in the car that fit me. Tim in Service has always treated me with respect and put my needs 1st. Honesty is what I know I will get from him and his crew. Phil has been a great help along with Tim. Lee Davis has ALWAYS looked out for what I needed to be able to drive within my means. Top notch team. More

Report | Print

We had brought our Ford Ranger in for repairs because it was running very rough. They saw that some lines were leaking, so they ran diagnostic tests, and decided that certain things needed to be completed, was running very rough. They saw that some lines were leaking, so they ran diagnostic tests, and decided that certain things needed to be completed, which they did (which involved bringing in an extended warranty company rep from Wichita to get permission for the repairs).. Unfortunately, their diagnostics were not done properly or completely, because the truck still ran poorly right after leaving their lot. The truck was brought back, and all that they found, supposedly after running another diagnostic, was that the spark plugs were dirty and the fuel system needed to be drained. They specifically stated that there were no mechanical problems, just maintenance issues. When they told us it would cost close to $600 for the service and maintenance, after we had just paid close over $400 for the previous repairs that they had done, we hesitated and decided not to have the work done there. I took the truck to another dealer closer to our home, and they just had to look under the hood and remove some covers to realize that something was seriously wrong. Of course the extended warranty company required another computer diagnostic before they would approve any work, and so we had to pay for another diagnosis AND to pay for a separate deductible. Our new dealer did the required diagnostic and discovered that the gasket and values had needed to be replaced. IF Long-McArthur had done their diagnostics correctly in the first place, we wouldn't have had to pay extra deductibles and extra diagnostic charges. More

Report | Print

Bill Weaverling has always provided us with Great Quality Service over the years. We were looking for a vehicle that we could tow behind out RV and he made us aware of the Ford Edge that we are currently pu Service over the years. We were looking for a vehicle that we could tow behind out RV and he made us aware of the Ford Edge that we are currently purchasing. He is very knowledgeable and will take the time to make sure you are comfortable with the operation of the vehicle. Tim Ohlde was introduced to us as part of the service department. He made me feel like I was important as a customer not just a number. Bill Weaverling showed us where to drop off our vehicle when service was needed. And also informed us that we had (2) free oil changes that came with the purchase of this vehicle. We have bought several vehicles from Long McArthur in the past and will continue to do service with them. Thank you. Loyd (Rusty) and Mary Dickson More

Report | Print

Was told that vehicle would be finished by noon the next day. Received no call. When I called at 1:00, I was told it would be 4:00 or 5:00. We live 45 miles away. Even though they gave us a loaner, it w day. Received no call. When I called at 1:00, I was told it would be 4:00 or 5:00. We live 45 miles away. Even though they gave us a loaner, it was very inconvenient to come back the next day. I would have appreciated a phone call letting me know that the part had arrived late, so that I wouldn't have had to wait around all morning for no reason. More

Report | Print

Tim got me in for a mechanical repair on short notice, and out again very quickly. This was important because I was in town for only that day and had to have the truck. They also gave me a loaner at no ch and out again very quickly. This was important because I was in town for only that day and had to have the truck. They also gave me a loaner at no charge. More

Report | Print

Your service department with Tim Ohide at its head is fantastic. They are friendly, fast and do the job right the first time. My thanks to them all. fantastic. They are friendly, fast and do the job right the first time. My thanks to them all. More

Report | Print

I understand how busy everybody is at Long MacArthur but they still get the job done properly. They still have the time to listen to all concerns and handle them professionally. There is no reason to go any they still get the job done properly. They still have the time to listen to all concerns and handle them professionally. There is no reason to go any place else! More

Report | Print

We brought a vehicle in with the intent to fix, with a huge repair needed, we elected to look into buying a new car. We were pointed to Michaels' direction. He was great to work with, friendly and f huge repair needed, we elected to look into buying a new car. We were pointed to Michaels' direction. He was great to work with, friendly and fun. We tried a couple of cars and made a decision. They worked with us to get the price we needed. I love their guarentee when buying a vehicle with them. I felt very comfortable buying a car (not usually the case for me) and have had a follow up phone call to make sure I was still happy. Probably the best experience I have had. More

Report | Print

We had an issue with our high milage auto and Tim helped us understand what was wrong and Steve put us in a new Fusion at a very fair price. Very Happy with the service there us understand what was wrong and Steve put us in a new Fusion at a very fair price. Very Happy with the service there More

Report | Print

I think they should wash your car they use to do that service we do drive 80 miles to get the oil change and bought the car there. I think there has been alot of changes made in the last 6 momths in the service we do drive 80 miles to get the oil change and bought the car there. I think there has been alot of changes made in the last 6 momths in the sales Dep. I think washing the car when they done with the oil change should be done. More

Report | Print