Tim Ohlde | Page 4

Outstanding Customer Service Darik is hands down the best salesperson we have worked with throughout a car buying experience! Would recommend him along with Long McArthur to anyo Darik is hands down the best salesperson we have worked with throughout a car buying experience! Would recommend him along with Long McArthur to anyone More

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The worst experience My car was in an accident around Selina, and it’s not able to drive so I have no choice but sent my car to this dealership. At beginning, they told me My car was in an accident around Selina, and it’s not able to drive so I have no choice but sent my car to this dealership. At beginning, they told me it’s gonna be two weeks, after two weeks they said it’s going to be next month. I waited a month and half, my insurance agent called me and said they have broken my rear window so pick up time will be delayed again. Another week later, my agent called me again and said they broke another part of my car again. I have to wait two months more for ordering a new part, otherwise they will fix the broken one and put it on. Finally, they put the broken part on my car, called me to pick up. I did a quick check when picking up my car: they did not take care of scratchs and small demages at all. I asked them to fix it but they said they need charge me extra money for that, or find somewhere else. I was really upset and disappointed with this dealership. I also asked them to fix my fuel cap, it was through warranty, I made two phone calls to make sure they fixed it, when I got there the fuel cap was still broken, they didn’t even remember my asking. Now I had my car back, after eight and half weeks repairing, there are many annoying vibrations m and noises on my car. I wouldn’t recommend this place to anyone. As a foreigner, I must say this is the worst experience that a ever known in America. I hope owner of this dealership will see this review, and make some changes. More

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Always awesome atmosphere Ive been going there for years for my vehicles and service. Everyone there is always courteous and fun to talk with. Anytime i have an issue i can alw Ive been going there for years for my vehicles and service. Everyone there is always courteous and fun to talk with. Anytime i have an issue i can always call in and get serviced pretty quickly More

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Great service Have had vehicles serviced here for a number of years. Always positive interaction, timely, good communication. Travel for work so very important to Have had vehicles serviced here for a number of years. Always positive interaction, timely, good communication. Travel for work so very important to be confident vehicle is in good order. More

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2017 Lincoln MKZ Black Label We have bought our last four cars from Terri and wouldn’t change anything yet asking to get something done he does it he has also become a very good f We have bought our last four cars from Terri and wouldn’t change anything yet asking to get something done he does it he has also become a very good friend of ours and we wouldn’t trade them for the world great job Terry More

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Darin Lee at Long McArthur of salina ks was awesome to deal with got my purchase of my f150 done quickly no hassle. I have bought 4 vehicles at Long McArthur an at Long McArthur of salina ks was awesome to deal with got my purchase of my f150 done quickly no hassle. I have bought 4 vehicles at Long McArthur and had the Privilidge working with Darin Lee and will continue using Darin at Long McArthur More

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Excellence, professional,knowledgeable and a direct to the . He's honest ,respectful and most of all he is a prime example for all sales, and or customer representative to imulat. He definitely walks the walk an He's honest ,respectful and most of all he is a prime example for all sales, and or customer representative to imulat. He definitely walks the walk and not just talk the talk. Keep up the great work dan. More

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Tim Ohlde Tim is always so pleasant and knowledgeable about whatever I call him about. He is multi-tasking but always makes you feel like he is concerned with Tim is always so pleasant and knowledgeable about whatever I call him about. He is multi-tasking but always makes you feel like he is concerned with what concerns you. He is a treat to work with! More

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trade of vehicle Worked with Darin Lee and had a great experience. Very knowledgable in the product and honest in his words. His word is as good as gold! I highly r Worked with Darin Lee and had a great experience. Very knowledgable in the product and honest in his words. His word is as good as gold! I highly recommend him! Service is just as great on your vehicle, and they will go the extra mile to take care of the customer!! A rare trait in a car dealership these days! More

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Not up to my expectations but they made it right We live in Hays (90+ miles away). I have been a loyal customer to Long McArthur ever since we bought my car from them in 2011. I had full service sche We live in Hays (90+ miles away). I have been a loyal customer to Long McArthur ever since we bought my car from them in 2011. I had full service scheduled for June 30, 2014, along with installation of some aftermarket parts, including a hood scoop, which they said they had done before. (My husband had suggested that I take it to Xibit Customs in Hays for the aftermarket stuff but I went against his wishes.) So, here's what happened. As my car was being transferred from service to the body shop, I noticed an awful squeaking sound. (They had just put on new wheels and caliper covers.) I was later told that the covers were rubbing on the rotors but should eventually grind themselves down, so I let it go. After everything was supposedly done and my car was back outside, I noticed that it had not been washed as I had requested. I told them and they got it washed. I also saw that the hood scoop was not flush against the hood as it was gapping on both sides. Thinking that nothing could be done about it, I left with about 50% overall satisfaction. One week and 300+ miles later, I took it to Xibit Customs. They removed the caliper covers, made some minor adjustments and got rid of the squeaking. I asked them about the hood scoop and they said that they could in fact remove it, replace the adhesive and add 2 more screws to eliminate the gaps. They made it look just as it should have the first time around. Several days later, I sent an email to Eric in the body shop in pursuit of compensation for the $110 scoop re-mount. He told me that they had used everything provided in the kit and if additional screws were needed then that is up to the customer as they can not install screws that aren't already there. I can not believe that a certified Ford body shop couldn't acquire 2 extra screws to help properly mount a hood scoop specifically designed for my 2011 Mustang!! Apparently, Long Mac did not really care about my satisfaction with their work, since nobody even took the time to discuss it with me before I left. (And I seriously doubt that it would have done any good to go back in and complain about it before leaving.) What my husband had to say: "I told you so." "Live and learn." "We'll just have to eat it now." :-( UPDATE: As of 8/14/2014, I am very pleased to announce that my issues with Long McArthur have been resolved. They were very apologetic about my experience and also very eager to make things right. They sent me a check for compensation for my extra expenses to have the job done right and even offered to fill my car with gas the next time I am in Salina. In fact, they encouraged me to just stop by. It is nice to know that these guys truly do care about their customers and want them to be nothing less than happy when they drive off their lot. However, I would like to take this opportunity to encourage Long McArthur employees to take the time to communicate more with their customers, both before AND after their work is done. More

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