Tim Ohlde | Page 4

Great service Have had vehicles serviced here for a number of years. Always positive interaction, timely, good communication. Travel for work so very important to Have had vehicles serviced here for a number of years. Always positive interaction, timely, good communication. Travel for work so very important to be confident vehicle is in good order. More

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2017 Lincoln MKZ Black Label We have bought our last four cars from Terri and wouldn’t change anything yet asking to get something done he does it he has also become a very good f We have bought our last four cars from Terri and wouldn’t change anything yet asking to get something done he does it he has also become a very good friend of ours and we wouldn’t trade them for the world great job Terry More

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Darin Lee at Long McArthur of salina ks was awesome to deal with got my purchase of my f150 done quickly no hassle. I have bought 4 vehicles at Long McArthur an at Long McArthur of salina ks was awesome to deal with got my purchase of my f150 done quickly no hassle. I have bought 4 vehicles at Long McArthur and had the Privilidge working with Darin Lee and will continue using Darin at Long McArthur More

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Excellence, professional,knowledgeable and a direct to the . He's honest ,respectful and most of all he is a prime example for all sales, and or customer representative to imulat. He definitely walks the walk an He's honest ,respectful and most of all he is a prime example for all sales, and or customer representative to imulat. He definitely walks the walk and not just talk the talk. Keep up the great work dan. More

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Tim Ohlde Tim is always so pleasant and knowledgeable about whatever I call him about. He is multi-tasking but always makes you feel like he is concerned with Tim is always so pleasant and knowledgeable about whatever I call him about. He is multi-tasking but always makes you feel like he is concerned with what concerns you. He is a treat to work with! More

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trade of vehicle Worked with Darin Lee and had a great experience. Very knowledgable in the product and honest in his words. His word is as good as gold! I highly r Worked with Darin Lee and had a great experience. Very knowledgable in the product and honest in his words. His word is as good as gold! I highly recommend him! Service is just as great on your vehicle, and they will go the extra mile to take care of the customer!! A rare trait in a car dealership these days! More

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Not up to my expectations but they made it right We live in Hays (90+ miles away). I have been a loyal customer to Long McArthur ever since we bought my car from them in 2011. I had full service sche We live in Hays (90+ miles away). I have been a loyal customer to Long McArthur ever since we bought my car from them in 2011. I had full service scheduled for June 30, 2014, along with installation of some aftermarket parts, including a hood scoop, which they said they had done before. (My husband had suggested that I take it to Xibit Customs in Hays for the aftermarket stuff but I went against his wishes.) So, here's what happened. As my car was being transferred from service to the body shop, I noticed an awful squeaking sound. (They had just put on new wheels and caliper covers.) I was later told that the covers were rubbing on the rotors but should eventually grind themselves down, so I let it go. After everything was supposedly done and my car was back outside, I noticed that it had not been washed as I had requested. I told them and they got it washed. I also saw that the hood scoop was not flush against the hood as it was gapping on both sides. Thinking that nothing could be done about it, I left with about 50% overall satisfaction. One week and 300+ miles later, I took it to Xibit Customs. They removed the caliper covers, made some minor adjustments and got rid of the squeaking. I asked them about the hood scoop and they said that they could in fact remove it, replace the adhesive and add 2 more screws to eliminate the gaps. They made it look just as it should have the first time around. Several days later, I sent an email to Eric in the body shop in pursuit of compensation for the $110 scoop re-mount. He told me that they had used everything provided in the kit and if additional screws were needed then that is up to the customer as they can not install screws that aren't already there. I can not believe that a certified Ford body shop couldn't acquire 2 extra screws to help properly mount a hood scoop specifically designed for my 2011 Mustang!! Apparently, Long Mac did not really care about my satisfaction with their work, since nobody even took the time to discuss it with me before I left. (And I seriously doubt that it would have done any good to go back in and complain about it before leaving.) What my husband had to say: "I told you so." "Live and learn." "We'll just have to eat it now." :-( UPDATE: As of 8/14/2014, I am very pleased to announce that my issues with Long McArthur have been resolved. They were very apologetic about my experience and also very eager to make things right. They sent me a check for compensation for my extra expenses to have the job done right and even offered to fill my car with gas the next time I am in Salina. In fact, they encouraged me to just stop by. It is nice to know that these guys truly do care about their customers and want them to be nothing less than happy when they drive off their lot. However, I would like to take this opportunity to encourage Long McArthur employees to take the time to communicate more with their customers, both before AND after their work is done. More

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Quality and friendliness Shawn made me feel valued from the first hello. He put my needs 1st. He asked what I wanted and found that in the car that fit me. Tim in Service h Shawn made me feel valued from the first hello. He put my needs 1st. He asked what I wanted and found that in the car that fit me. Tim in Service has always treated me with respect and put my needs 1st. Honesty is what I know I will get from him and his crew. Phil has been a great help along with Tim. Lee Davis has ALWAYS looked out for what I needed to be able to drive within my means. Top notch team. More

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We had brought our Ford Ranger in for repairs because it was running very rough. They saw that some lines were leaking, so they ran diagnostic tests, and decided that certain things needed to be completed, was running very rough. They saw that some lines were leaking, so they ran diagnostic tests, and decided that certain things needed to be completed, which they did (which involved bringing in an extended warranty company rep from Wichita to get permission for the repairs).. Unfortunately, their diagnostics were not done properly or completely, because the truck still ran poorly right after leaving their lot. The truck was brought back, and all that they found, supposedly after running another diagnostic, was that the spark plugs were dirty and the fuel system needed to be drained. They specifically stated that there were no mechanical problems, just maintenance issues. When they told us it would cost close to $600 for the service and maintenance, after we had just paid close over $400 for the previous repairs that they had done, we hesitated and decided not to have the work done there. I took the truck to another dealer closer to our home, and they just had to look under the hood and remove some covers to realize that something was seriously wrong. Of course the extended warranty company required another computer diagnostic before they would approve any work, and so we had to pay for another diagnosis AND to pay for a separate deductible. Our new dealer did the required diagnostic and discovered that the gasket and values had needed to be replaced. IF Long-McArthur had done their diagnostics correctly in the first place, we wouldn't have had to pay extra deductibles and extra diagnostic charges. More

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Bill Weaverling has always provided us with Great Quality Service over the years. We were looking for a vehicle that we could tow behind out RV and he made us aware of the Ford Edge that we are currently pu Service over the years. We were looking for a vehicle that we could tow behind out RV and he made us aware of the Ford Edge that we are currently purchasing. He is very knowledgeable and will take the time to make sure you are comfortable with the operation of the vehicle. Tim Ohlde was introduced to us as part of the service department. He made me feel like I was important as a customer not just a number. Bill Weaverling showed us where to drop off our vehicle when service was needed. And also informed us that we had (2) free oil changes that came with the purchase of this vehicle. We have bought several vehicles from Long McArthur in the past and will continue to do service with them. Thank you. Loyd (Rusty) and Mary Dickson More

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