Tim Prevett

Exceptional support Clear communications Always friendly Excellent explanation of needed services Team is always there to help friendly Excellent explanation of needed services Team is always there to help More

by TJVITULLO616 Verified Customer Verified Customer

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Tim did an excellent job in communicating with me. He also asked Shea to provide a quote on a trade-in for our 2023 Outback Limited - in case we want to purchase a Forester Hybrid Limited. Your value He also asked Shea to provide a quote on a trade-in for our 2023 Outback Limited - in case we want to purchase a Forester Hybrid Limited. Your value service was also excellent! More

by maria47 Verified Customer Verified Customer

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The worst dealership! !! I purchased my vehicle, and yes it was used, in Mid-MARCH 2025. All of a sudden there is $8,000 worth of issues! I did purchase a warranty but it !! I purchased my vehicle, and yes it was used, in Mid-MARCH 2025. All of a sudden there is $8,000 worth of issues! I did purchase a warranty but it did not cover the subframe, which I paid $3800 to fix. They "service manager Joe Briggs told me that it is normal for a car in new england - however I purchased this in March of this same year - no weather. He di not have the guts to call me cback - but sent an email The service gue that I dealt with, Tim, was great - so this is in no way a knock against him. It is a review of the DEALERSHIP. I expected more for this dealership. Timeline: Purchased march 25, Heard a noise in June 25, went in they charge $924 for an exhaust issue, that they told my daughter is something she did - After 3 months I don't think so. I did get my money back for that. October 2025 went in for an oil change and now that car is a rust bucket that is falling apart along with a long line of issues. I called and the girl told me I did not have a warranty on the vehicle, which I knew I did and when I spoke to Tim, he found the warranty. But the subframe wasn't covered and he spoke to his boss, Joe Briggs and there is nothing they can do. I did have to have it fixed, I received a loaner for the time, that was good. But when I went to pick up the car, the technician noticed the steering was tight. (we did speak about this in June and was told - "Oh that's just the way the car is" ) The technician noticed the steering pump was no good. I think God for him and Tim because those two seem like they cared. But again - how was this car sold??? Do NOT BUY A CAR FROM THIS DEALERSHIP. Subaru should be ashamed of itself to allow these practices to happen. 6-7 month time frame, even on a used car, would not have had these issues if the car was looked at before being sold. To same I am disappointed is an understatement. I purchased a lemon and this dealer doesn't stand behind their used cars! Sad! More

by pizanche Verified Customer Verified Customer

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I needed an oil change and tire rotation but needed other work done, so Tim offered me a complimentary loaner car so I could go about my business and get everything up to date with my car…it’s been a rough y work done, so Tim offered me a complimentary loaner car so I could go about my business and get everything up to date with my car…it’s been a rough year for me and it was a relief to get it all done before the upcoming busy holiday season. Tim was very good about explaining everything to me…and re-explaining things I did not quite understand the first time. And the work was done earlier than initially proposed! More

by dianemeagher0 Verified Customer Verified Customer

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Wonderful Service experience! I would not service anywhere else! The waiting room has comfortable massage chairs, cold brew coffee and tons on snacks! I would not service anywhere else! The waiting room has comfortable massage chairs, cold brew coffee and tons on snacks! More

by CGLEASON Verified Customer Verified Customer

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This dealership is great on service customers. Very effective and very friendly. Highly recommended for everyone. Very effective and very friendly. Highly recommended for everyone. More

by GEO_SU Verified Customer Verified Customer

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Tim greeted me with a smile, great customer service. He had no problem answering any questions I had. ( even if it was the same question) He had no problem answering any questions I had. ( even if it was the same question) More

by llb0909 Verified Customer Verified Customer

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The Service Department appears to be well managed and staffed by knowledgeable and helpful personnel. staffed by knowledgeable and helpful personnel. More

by BRUCEGLICK Verified Customer Verified Customer

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Superb service and attentiveness by Tim. Timely and correct in what I wanted done. Good reason in I have bought 4 cars from Granite Subaru Timely and correct in what I wanted done. Good reason in I have bought 4 cars from Granite Subaru More

by haftelc Verified Customer Verified Customer

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A well run dealership. I bought my car here and have had it serviced and maintained here as well I bought my car here and have had it serviced and maintained here as well More

by Mike Verified Customer Verified Customer

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