Tim Prevett

The worst dealership! !! I purchased my vehicle, and yes it was used, in Mid-MARCH 2025. All of a sudden there is $8,000 worth of issues! I did purchase a warranty but it !! I purchased my vehicle, and yes it was used, in Mid-MARCH 2025. All of a sudden there is $8,000 worth of issues! I did purchase a warranty but it did not cover the subframe, which I paid $3800 to fix. They "service manager Joe Briggs told me that it is normal for a car in new england - however I purchased this in March of this same year - no weather. He di not have the guts to call me cback - but sent an email The service gue that I dealt with, Tim, was great - so this is in no way a knock against him. It is a review of the DEALERSHIP. I expected more for this dealership. Timeline: Purchased march 25, Heard a noise in June 25, went in they charge $924 for an exhaust issue, that they told my daughter is something she did - After 3 months I don't think so. I did get my money back for that. October 2025 went in for an oil change and now that car is a rust bucket that is falling apart along with a long line of issues. I called and the girl told me I did not have a warranty on the vehicle, which I knew I did and when I spoke to Tim, he found the warranty. But the subframe wasn't covered and he spoke to his boss, Joe Briggs and there is nothing they can do. I did have to have it fixed, I received a loaner for the time, that was good. But when I went to pick up the car, the technician noticed the steering was tight. (we did speak about this in June and was told - "Oh that's just the way the car is" ) The technician noticed the steering pump was no good. I think God for him and Tim because those two seem like they cared. But again - how was this car sold??? Do NOT BUY A CAR FROM THIS DEALERSHIP. Subaru should be ashamed of itself to allow these practices to happen. 6-7 month time frame, even on a used car, would not have had these issues if the car was looked at before being sold. To same I am disappointed is an understatement. I purchased a lemon and this dealer doesn't stand behind their used cars! Sad! More

by pizanche Verified Customer Verified Customer

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I needed an oil change and tire rotation but needed other work done, so Tim offered me a complimentary loaner car so I could go about my business and get everything up to date with my car…it’s been a rough y work done, so Tim offered me a complimentary loaner car so I could go about my business and get everything up to date with my car…it’s been a rough year for me and it was a relief to get it all done before the upcoming busy holiday season. Tim was very good about explaining everything to me…and re-explaining things I did not quite understand the first time. And the work was done earlier than initially proposed! More

by dianemeagher0 Verified Customer Verified Customer

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Wonderful Service experience! I would not service anywhere else! The waiting room has comfortable massage chairs, cold brew coffee and tons on snacks! I would not service anywhere else! The waiting room has comfortable massage chairs, cold brew coffee and tons on snacks! More

by CGLEASON Verified Customer Verified Customer

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This dealership is great on service customers. Very effective and very friendly. Highly recommended for everyone. Very effective and very friendly. Highly recommended for everyone. More

by GEO_SU Verified Customer Verified Customer

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Tim greeted me with a smile, great customer service. He had no problem answering any questions I had. ( even if it was the same question) He had no problem answering any questions I had. ( even if it was the same question) More

by llb0909 Verified Customer Verified Customer

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The Service Department appears to be well managed and staffed by knowledgeable and helpful personnel. staffed by knowledgeable and helpful personnel. More

by BRUCEGLICK Verified Customer Verified Customer

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Superb service and attentiveness by Tim. Timely and correct in what I wanted done. Good reason in I have bought 4 cars from Granite Subaru Timely and correct in what I wanted done. Good reason in I have bought 4 cars from Granite Subaru More

by haftelc Verified Customer Verified Customer

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A well run dealership. I bought my car here and have had it serviced and maintained here as well I bought my car here and have had it serviced and maintained here as well More

by Mike Verified Customer Verified Customer

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I have had great experiences with Granite Subaru Service Center. Jennifer, Tim, Jason and the mechanical staff have all provided great care for me and my vehicle. Most recently, had a seized control arm tha Center. Jennifer, Tim, Jason and the mechanical staff have all provided great care for me and my vehicle. Most recently, had a seized control arm that needed to be replace. The requisite tire alignment post repair came in a little off, but they took care of fixing it at no cost the next time I came by. After five years of going here, that is the only issue that I have had. Thank you Granite Subaru! More

by C Verified Customer Verified Customer

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I showed up an hour early before my appointment and they were able to accommodate even though I let them Know I was not expecting it. Everything went well. were able to accommodate even though I let them Know I was not expecting it. Everything went well. More

by joedi2008 Verified Customer Verified Customer

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