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Tim Sauter
Tim Sauter | Page 2
Service and Parts Director
Mercedes-Benz of Owings Mills
9727 Reisterstown Rd
Owings Mills, MD 21117
13 Reviews
Dealership Experience
21 yrs, 8 mos
Industry Experience
34 yrs
Specialties & Trainings
Master Certified by Mercedes-Benz
13 Reviews of Tim Sauter
August 17, 2018
Worst experience I've had... THAT PLACE IS A MESS. I made an appointment 10 days in advance for service B ad reserved a loaner. When I got there, they told me they ran out of loaner, Then, They did no I made an appointment 10 days in advance for service B ad reserved a loaner. When I got there, they told me they ran out of loaner, Then, They did not even have the decency to clean my car after paying $600 for service. I tried to reach them to address my concerns and my call was ignored. Rest assured I will contact the area manager and let everyone in the community know. This service department is a total mess. It needs to be cleaned up or they may end up losing many customers to Catonsville and Hunt Valley. I've been warned by many about the poor customer service of this place, I should've listened. Please beware. Last time I brought my car for wash, it came back with a scratch. PLEASE BEWARE. More
by Tennis2015
Other Employees Tagged: Patricia Doelle, Lori Ludwig
June 21, 2017
Andre Goppy for President I have been using this dealership for 15 + years. I have been with Andre for the past 7. He is excellent! His follow through, attention to detail and I have been using this dealership for 15 + years. I have been with Andre for the past 7. He is excellent! His follow through, attention to detail and all around "niceness" makes my visits enjoyable. I would highly recommend him! More
by mfein323
Other Employees Tagged: Gale Chisnell , Andre Goppy, Kyle Harris, Laverne Peters, Sheldon Wollman
May 22, 2017
What a Horrible Service Manager? This guy is just about as rude as a person could possibly be. The mechanics in the service department are UNDER-SKILLED and/or UNDER-TRAINED. No place This guy is just about as rude as a person could possibly be. The mechanics in the service department are UNDER-SKILLED and/or UNDER-TRAINED. No place should be able to service a Mercedes-Benz better than The Official Mercedes-Benz Dealership. Unfortunately that is not true of this particular service center where the technician actually caused more problems to my vehicle than it had before I brought it there. This Service Manager, Tim Sauter, pretty much told me that he didn't care (using other words). I HIGHLY RECOMMEND "NOT" TAKING YOUR VEHICLE TO MERCEDES-BENZ OF OWINGS MILLS FOR ANY TYPE OF SERVICE NEEDED. People in positions of authority should have better customer relation skills and should have knowledge of cars, in this particular case. He does not!! More
by Lovely Lady
Other Employees Tagged: Gale Chisnell , Andre Goppy
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