Tim Sterling | Page 58

Put the fun back into buying a car Great sales experience. Tim was informative and easy to work with...as was stephanie in finance. I will recommend others to shop at klaben for their n Great sales experience. Tim was informative and easy to work with...as was stephanie in finance. I will recommend others to shop at klaben for their next ford or lincoln. More

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T & E Tim and Eric were extremely helpful and knowledgeable. They were patient and made sure that the vehicle I purchased was exactly what I wanted. Ask for Tim and Eric were extremely helpful and knowledgeable. They were patient and made sure that the vehicle I purchased was exactly what I wanted. Ask for them! More

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Pretty Good! The salesman (Tim) was great!! He was funny and was really helpful!! However, the finance specialist seemed less enthusiastic about me being in her The salesman (Tim) was great!! He was funny and was really helpful!! However, the finance specialist seemed less enthusiastic about me being in her office and wasn't able to answer my questions because she didn't know the answers, which made me nervuous. In fact, when I asked her for more information about a document regarding arbitration, she seemed offended and annoyed that I asked for more information. There were also a couple of times she responded to me defensively. For example, when she was trying to sell me the extra things like extended service plan, I told her I wasn't ready to make that decision, because she was asking me to pay an extra $2k (rounded up). I asked her for more time and she seemed annoyed by that. I tried to explain that her asking me to pay that much after only speaking with her for 10 minutes made me uneasy. But I said I recognized that it was about her making money -- which I clarified to mean Ford -- because she was quick to say she wasn't going to make money from this. I thought this was a little unprofessional of her, and made me not secure about the papers I signed. She also seemed to just say, sign things because you are supposed to. She also gave me inaccurate information about gap insurance. I asked her multiple times if I couldn't think about it. She said I had two weeks to decide. However, when I called back the next day, she said, oh sorry, you had to decide when you were here. So, that was annoying. Aside from that, it was a good experience. More

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Got what I was looking for Was looking for a pre owned vehicle, seen a few I liked on line. Stopped in and found what I was looking for, at the price I was comfortable with. Ev Was looking for a pre owned vehicle, seen a few I liked on line. Stopped in and found what I was looking for, at the price I was comfortable with. Everything was smooth, professional and the sale went without an issue. More

by m.crnjak Verified Customer Verified Customer

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Very happy! This is second car I have purchased from Klaben, I have never bought a second car from any dealership ever. Tim was super friendly and very fun to wo This is second car I have purchased from Klaben, I have never bought a second car from any dealership ever. Tim was super friendly and very fun to work with, not to mention knowledgeable. I am extremely pleased with this dealership and it's customer service. We will continue to buy our vehicles from here. More

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Great Experience We had a very pleasant experience at Klaben Ford in Kent. Our sales representative, Chris Volk, was very helpful and communicated what a great compan We had a very pleasant experience at Klaben Ford in Kent. Our sales representative, Chris Volk, was very helpful and communicated what a great company Ford is for their customers. He also explained how much this particular dealership cares about each individual customer and made us feel very comfortable. We never felt pressured and he wanted to make sure we had all of our questions answered throughout the entire process. We were also helped out by sales representative Tim Sterling, who was also extremely helpful in answering any technology questions we had, and some we didn't even know we had! All in all, we had a great experience and would definitely go back!! More

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Focus Hatchback I went to the Klaben in Kent with the intention of just looking but knowing I needed a car soon. I left with a brand new car. I'd asked to look at t I went to the Klaben in Kent with the intention of just looking but knowing I needed a car soon. I left with a brand new car. I'd asked to look at the new Focus hatchback and Tim Sterling came to help me. He was fantastic! Tim was more than thorough and knowledgeable, he was very personable and funny. From start to finish, everyone I worked with made my visit at Klaben really enjoyable. Thank you, thank you, thank you! More

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Kim at Klaben I have always been regarded as someone soecual by Kim and everyone at Klaben. Kim exemplifies the employee that we would all love to have take care of I have always been regarded as someone soecual by Kim and everyone at Klaben. Kim exemplifies the employee that we would all love to have take care of us and our car being serviced. Thank you, Marion More

by MARIONLC118 Verified Customer Verified Customer

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Excellent new car buying experience The team at Klaben was outstanding. Matt Moyers was our salesperson and he was great in understanding our priorities and meeting our needs in findin The team at Klaben was outstanding. Matt Moyers was our salesperson and he was great in understanding our priorities and meeting our needs in finding the right car. All of the team at Klaben was friendly, professional and valued our time. We will be repeat customers! More

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Excellent as always. My family has gone to klaben for years and this is my second time going to klaben. Always a very easy going process. Dave is the guy me and my family My family has gone to klaben for years and this is my second time going to klaben. Always a very easy going process. Dave is the guy me and my family always go to if we want to lease or buy. Dave has great knowledge of Fords and is always helpful with any questions. Tim helped us out a lot with a process as well. He made our time there very entertaining. Tim and Dave both get 5 stars from me! More

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