Tim Sterling | Page 57

I would do it again! We have purchased 3 vehicles from Klaben, and have had them all serviced here. At first it was just a matter of convenience living so close to the de We have purchased 3 vehicles from Klaben, and have had them all serviced here. At first it was just a matter of convenience living so close to the dealer, but now, it is a matter of choice. They have dealt with us each time with professionalism, while being courteous and friendly. It's a dealer with a staff that goes above and beyond any standards in their industry. More

by ramodderman Verified Customer Verified Customer

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Fun and easy I had a great time working with this dealership...Tim is nice and helpful. Great service and the whole process is simple and easy. Saves money and tim I had a great time working with this dealership...Tim is nice and helpful. Great service and the whole process is simple and easy. Saves money and time. More

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Pleasant experience Tim was great, we really appreciate his help. We can tell J.C. has influenced him.Actually everyone was very helpful, and we enjoyed our conversation Tim was great, we really appreciate his help. We can tell J.C. has influenced him.Actually everyone was very helpful, and we enjoyed our conversation with Rich while we were waiting. I would like to know if there is a summary of what the loyalty link covers. Thanks for making the purchase enjoyable. Jim and Penny More

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Great place to buy a car! Klaben Ford had the car I wanted. Sales representative Tim Sterling did a fantastic job explaining features and benefits. Sales Manager Jim Bills ga Klaben Ford had the car I wanted. Sales representative Tim Sterling did a fantastic job explaining features and benefits. Sales Manager Jim Bills gave me a good price for my trade-in and put together a great deal. They were easy to work with very efficient. I love my new Edge Sport! More

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All Around AWESOME Experience!! My Wife and I are so happy that we found Klabens! From start to finish this was the best vehicle purchase we have ever had. Starting with Tim Sterling My Wife and I are so happy that we found Klabens! From start to finish this was the best vehicle purchase we have ever had. Starting with Tim Sterling sending video so I could see more detail so I didn't drive 2 1/2 hours for a vehicle I may not want, then when I did travel out he let me drive it as much as I wanted and check everything out - he even put it up on a lift so I could see underneath, and then called me later to make sure I made it home safe as I had to drive through really bad storms. Tim never pressured me to buy and he didn't try to shove me towards other vehicles that weren't what I wanted. Then he made the purchase process so easy, everything was ready to go when my wife and I arrived, the deal was worked out without any last minute tweaks, and Jenn Bowen had our paperwork done while Tim switched our stuff from vehicle to vehicle. Above all they were so nice and cheerful and happy at their jobs. ABSOLUTELY FANTASTIC!!! More

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Klaben Ford Lincoln has gone above and beyond! I couldn't have asked for better service! I fall into a special needs category, and at times cannot leave my residence. Klaben's Associate Tim Sterl I couldn't have asked for better service! I fall into a special needs category, and at times cannot leave my residence. Klaben's Associate Tim Sterling actually brought the vehicle I was interested to my house for my inspection! Mr. Klaben himself called me that evening and arranged for Tim to come back out the next day to discuss the vehicle. End result-I purchased the vehicle I had dreamed about for a lifetime! Thanks to Richard Klaben and Tim Sterling for such personal care! Donna Peters, Ravenna, Ohio. More

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Put the fun back into buying a car Great sales experience. Tim was informative and easy to work with...as was stephanie in finance. I will recommend others to shop at klaben for their n Great sales experience. Tim was informative and easy to work with...as was stephanie in finance. I will recommend others to shop at klaben for their next ford or lincoln. More

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T & E Tim and Eric were extremely helpful and knowledgeable. They were patient and made sure that the vehicle I purchased was exactly what I wanted. Ask for Tim and Eric were extremely helpful and knowledgeable. They were patient and made sure that the vehicle I purchased was exactly what I wanted. Ask for them! More

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Pretty Good! The salesman (Tim) was great!! He was funny and was really helpful!! However, the finance specialist seemed less enthusiastic about me being in her The salesman (Tim) was great!! He was funny and was really helpful!! However, the finance specialist seemed less enthusiastic about me being in her office and wasn't able to answer my questions because she didn't know the answers, which made me nervuous. In fact, when I asked her for more information about a document regarding arbitration, she seemed offended and annoyed that I asked for more information. There were also a couple of times she responded to me defensively. For example, when she was trying to sell me the extra things like extended service plan, I told her I wasn't ready to make that decision, because she was asking me to pay an extra $2k (rounded up). I asked her for more time and she seemed annoyed by that. I tried to explain that her asking me to pay that much after only speaking with her for 10 minutes made me uneasy. But I said I recognized that it was about her making money -- which I clarified to mean Ford -- because she was quick to say she wasn't going to make money from this. I thought this was a little unprofessional of her, and made me not secure about the papers I signed. She also seemed to just say, sign things because you are supposed to. She also gave me inaccurate information about gap insurance. I asked her multiple times if I couldn't think about it. She said I had two weeks to decide. However, when I called back the next day, she said, oh sorry, you had to decide when you were here. So, that was annoying. Aside from that, it was a good experience. More

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Got what I was looking for Was looking for a pre owned vehicle, seen a few I liked on line. Stopped in and found what I was looking for, at the price I was comfortable with. Ev Was looking for a pre owned vehicle, seen a few I liked on line. Stopped in and found what I was looking for, at the price I was comfortable with. Everything was smooth, professional and the sale went without an issue. More

by m.crnjak Verified Customer Verified Customer

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