Tim Thornton
Tim Thornton at Porsche Orland Park, A Joe Rizza Dealership

Tim Thornton | Page 16

Service Director

Porsche Orland Park, A Joe Rizza Dealership

8760 West 159th Street
Orland Park, IL 60462

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4.8
163 Reviews
4.8

163 Reviews

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163 Reviews of Tim Thornton

May 31, 2022

Dealership Rating
Employee Rating

Dealership was not helpful after my Cayenne was carjacked at gunpoint in September 2021. Refused to initiate vehicle tracking for approx two weeks. Now, just learned that all the tools needed for spare tire, More

by Car Girl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Tony Busuego

Jun 04, 2022

Porsche Orland Park, A Joe Rizza Dealership responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Jun 05, 2022

Car Girl responded

I will not place my personal contact information on a public platform. The whole story was televised at a news conference Sheriff Dart asked me to participate in with him in early December 2021.

May 16, 2022

Dealership Rating
Employee Rating

Good service friendly salesman good pricing Convenient location. Best dealer in Chicagoland Have bought many cars from them without issues More

by MICHAEL.SWEIG
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Busuego, Tony Rizza , John Kitzmiller

May 18, 2022

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for taking the time to write this review, Michael! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Porsche Orland Park, A Joe Rizza Dealership are glad to have you as a customer.

May 04, 2022

Dealership Rating
Employee Rating

Excellent, dedicated, precise , honest , service . In a timely manner. And always , keeping the customer well informed. More

by HJM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark C

May 05, 2022

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for choosing Porsche Orland Park, A Joe Rizza Dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 26, 2022

Dealership Rating
Employee Rating

My experience was great. I took my car in for service and needed a ride home and Porsche made sure i got home without paying for a Uber More

by Latasha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Busuego , John Kitzmiller

Apr 27, 2022

Porsche Orland Park, A Joe Rizza Dealership responded

Latasha, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Porsche Orland Park, A Joe Rizza Dealership.

March 15, 2022

Dealership Rating
Employee Rating

Porsche Orland Park team was great. I needed the car recall repairs done while car was in for repair at the body shop. They took the initiative and performed the repairs. Excellent job, More

by SURENDRA.MISHRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Busuego, Tony Rizza , Mohamed Aboutabl, John Kitzmiller

Mar 15, 2022

Porsche Orland Park, A Joe Rizza Dealership responded

Mishra, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 05, 2022

Dealership Rating
Employee Rating

Tim in the service department is knowledgeable and kind! He extended a 15 percent discount and it was appreciated. More

by RHOWREN1922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 06, 2022

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Porsche Orland Park, A Joe Rizza Dealership.

February 24, 2022

Dealership Rating
Employee Rating

Great customer service friendly people with awesome knowledge and quick servicing. Very satisfied. Will return. More

by JMBLACKWELL1988
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Caruso, Chris Chojnowski, Robert Belcher, Tony Busuego , Brett Domark, John Kitzmiller, Mike McElree

Feb 26, 2022

Porsche Orland Park, A Joe Rizza Dealership responded

Congratulations on your new purchase! Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience. We look forward to having you as one of our valued customers for years to come.

February 20, 2022

Dealership Rating
Employee Rating

Terrible service. Will never go back. They refuse to address recall issue other than to tell me to deal with corporate. More

by JIMMC71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mohamed Aboutabl

Mar 09, 2022

Porsche Orland Park, A Joe Rizza Dealership responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

February 19, 2022

Dealership Rating
Employee Rating

Great service! The team at Rizza Porsche is very thorough. I worked with Tim and Chris. More

by JHUGHES16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Busuego

Feb 21, 2022

Porsche Orland Park, A Joe Rizza Dealership responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tim and Chris met your expectations. Thank you again for choosing Porsche Orland Park, A Joe Rizza Dealership, we look forward to having you as one of our valued customers for many more years to come!

February 18, 2022

Dealership Rating
Employee Rating

Great service from first phone call to car return. Thank you to the entire team. More

by worow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Busuego , John Kitzmiller

Feb 19, 2022

Porsche Orland Park, A Joe Rizza Dealership responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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