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Tim Wilkins
362 Reviews
Dealership Experience
7 yrs, 3 mos
Industry Experience
27 yrs, 11 mos
362 Reviews
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362 Reviews of Tim Wilkins
Verified Customer
May 10, 2024
The service advisor, Tim, was great, very thorough. I was a little disappointed in the time it took for an oil change and tires rotation. I had an 8:15 appointment and it took 2 hour. I was a little disappointed in the time it took for an oil change and tires rotation. I had an 8:15 appointment and it took 2 hour. More
by VERNONWRIGHT
May 09, 2024
Excellent work and the best dealership in North Texas. 15 plus years from sales and maintenance. 15 plus years from sales and maintenance. More
by TLSMITH_III
Other Employees Tagged: Jarrett Abel
April 20, 2024
This was my first service on my new vehicle. I arrived for my appointment 15 minutes early and there was a line already but was still checked in by my appointment time. My service advisor was Fr I arrived for my appointment 15 minutes early and there was a line already but was still checked in by my appointment time. My service advisor was Friendly and Fast. My service was completed in around a hour and half with Oil Change, Tire Rotation and Exterior Wash. More
by CGOAD66
Other Employees Tagged: Edwin Chan, Gavynn Norris , Samantha Oliphant
April 19, 2024
I came in with a slow leak in a tire expecting they would just plug it and I'd be in my way. My service advisor, Tim Wilkins, let me know that they couldn't plug and would have to replace it at a cost of $2 just plug it and I'd be in my way. My service advisor, Tim Wilkins, let me know that they couldn't plug and would have to replace it at a cost of $270. It was then that he told me that it would be covered by the road hazard insurance I had bought 2 years earlier when I bought the truck I didn't remember I had that policy and it would have been very easy for them to just charge me the full price. I can't thank them (Tim) enough for going the extra mile of checking if I had the Road Hazard policy and for submitting a clam on my behalf. I was thinking of just going to Discount Tire but if I had the policy never would have come up and I'd be out the cost of a new tire. I really am thankful for the fine staff at James Wood and for them going the extra mile for me. More
by PAUL.GWEN3623
Other Employees Tagged: To the tire tech who worked on my truck, thank you.
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