Timothy Mack | Page 5

On this particular day I was mislead about wait time and why there was such a long wait. why there was such a long wait. More

by doyletrio Verified Customer Verified Customer

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Service center was very hospitable. The check in was efficient. Services were completed as expected. Smooth experience. The check in was efficient. Services were completed as expected. Smooth experience. More

by cultmojo Verified Customer Verified Customer

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Was told a month ago that the person with knowledge of black screen problem will not available for over a month so decided to wait for oil change and tire rotation. When at the service center was now told black screen problem will not available for over a month so decided to wait for oil change and tire rotation. When at the service center was now told would have to keep car for a couple of days to work on black screen. I thought. This was why I waited this long and someone would work on. Decided to skip for now, just got oil change and tire rotation. More

by rick4rj Verified Customer Verified Customer

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Great customer service. The service department goes out of their way to make sure they are doing everything they can do to fix the issue. The service department goes out of their way to make sure they are doing everything they can do to fix the issue. More

by maschiavon1987 Verified Customer Verified Customer

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Absolutely fantastic I can’t remember the girls name young girl. I think she was Spanish. She was absolutely fantastic. Very respectful kind and did an excellent job. Please commend her. young girl. I think she was Spanish. She was absolutely fantastic. Very respectful kind and did an excellent job. Please commend her. More

by BFORTE11 Verified Customer Verified Customer

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Again I had to wait 4 hours for a regular service, a maximum of two have been told before. Not the kind of respect a long time customer should get used to. maximum of two have been told before. Not the kind of respect a long time customer should get used to. More

by michael@koch-naples.com Verified Customer Verified Customer

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The staff were friendly. Place looked nice and clean. However, my appointment was for 1pm, I arrived on time and had to wait 10 minutes to check in as the girl was busy. N Place looked nice and clean. However, my appointment was for 1pm, I arrived on time and had to wait 10 minutes to check in as the girl was busy. No worries. It happens. I left my car as I made an appointment a few weeks in advance for a recall. I was told they could uber me home but I had to find my own way back. So I returned home, no phone calls to say the car was ready, nothing, just be back before 5 I was told. So I called at 4pm, three times, hung up on the first time, not on purpose I am sure, second time put to voice mail and third time, I said please don't put me on hold or send me to voicemail, I just want to know is my car ready as I had someone who could take me at that time. They said yes. I am 20 mins drive or so away. So I got there, the man said sorry, we need to replace your camera which was the recall, but we didn't do anything as we don't have them in stock, so you have to come back when the part comes in. I was told they would also wash my car complimentary. Well, a wasted day, no car wash, no repairs done and I am back to start. Waste of my time and day, gas, and friends time and no calls. I left my Yeti cup at the dealership. No call to say you left your cup if you are looking for it. I mention this because I have my name and phone number engraved on the cup. When I called the attendant said oh yes it is here, you can come pick it up. So to say the least, a frustrating, waste of time and money kind of day with no results. Why make an appointment when you can't service the car or at least say we will take a look and if there is a problem we will have to order the part. Instead, it will take us 2-3 hours to be told, we can't do it as we don't have the part. I am sure this doesn't happen every time, so my review was for this visit only. I just moved to this area and will need service in the future so praying it will be better the next time or I will be looking for another place to service the car. More

by platt1956 Verified Customer Verified Customer

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Service wasn’t any problem, service writer was excellent to deal with. Will be back when service is due again to deal with. Will be back when service is due again More

by SHENDLER2001 Verified Customer Verified Customer

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I didn’t have an appointment (during the busiest time of year), and they still fit me in and got my car back to me in under 2 hours! year), and they still fit me in and got my car back to me in under 2 hours! More

by finnekat Verified Customer Verified Customer

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This dealer was easy to get an appoint with for a head light replacement on our sante fe light replacement on our sante fe More

by PATRCIASTEPHN Verified Customer Verified Customer

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