Timothy Mack
Timothy Mack at Genesis of Naples

Timothy Mack | Page 2

Courtesy Fleet Manager

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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5.0
28 Reviews
5.0

28 Reviews

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28 Reviews of Timothy Mack

September 12, 2025

Dealership Rating
Employee Rating

My 2026 Genesis 2026 was receiving a Xylion coating on car exterior and leather seats. All went well. Product delivered on car, courtesy car arrived, with a few hiccups. Peter Franks was very professional More

by barbaracogliandro
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Peter Franks

Sep 15, 2025

Genesis of Naples responded

Congrats on your new 2026 Genesis! We're glad you had a positive experience with Peter and Tim. Thank you for choosing Genesis of Naples, we look forward to welcoming you back once our remodeling is complete.

September 11, 2025

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Been working with them since 2017 they are amazing always been fair and transparent with everything. More

by DAVID.SMITH005
Service Price Transparency
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Recommend Dealer
Yes
Sep 12, 2025

Genesis of Naples responded

David, thanks for the kind words for our Genesis of Naples team! We are grateful to have earned your loyal business!

September 04, 2025

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Employee Rating

Everything was handled a number one first class manner. Thanks for your great car service More

by NEDBENTZ
Service Price Transparency
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Recommend Dealer
Yes
Sep 08, 2025

Genesis of Naples responded

Thank you for the kind words for our Genesis of Naples team! See you next time!

July 12, 2025

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It was nice that Genesis of Naples had a concierge service came and picked up the vehicle. Took it to their shop for service and brought it back the same day that’s very convenient. More

by tomm5
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 14, 2025

Genesis of Naples responded

Thank you for sharing your experience! We're glad to hear that the concierge service made things convenient for you. If there's anything else we can do to enhance your experience, feel free to reach out. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

July 11, 2025

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The repair was made in a timely manner Jorge was very helpful. The loaner vehicle was helpful too. More

by DEBALLEN1957
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jorge Sierra

Jul 11, 2025

Genesis of Naples responded

Thank you for reviewing Genesis of Naples! We are happy to hear that your service visit went smoothly and Jorge was helpful. Until next time!

July 11, 2025

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Employee Rating

Pawel was awesome! Very attentive and reliable. Respects your schedule and communicates promptly each step of the way. More

by Jordan
Service Price Transparency
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Recommend Dealer
Yes
Jul 11, 2025

Genesis of Naples responded

We are delighted to see your feedback, Jordan! Thank you for choosing Genesis of Naples and for highlighting Pawel's great work.

June 30, 2025

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Employee Rating

Fantastic experience! This was my first time having any car issues, so I wasn't sure what to expect. I am overjoyed with the result and expeirence overall. Jorge and Tim w More

by Kimberly Bello
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Sierra

Jul 02, 2025

Genesis of Naples responded

Kimberly, we're elated to hear that Jorge and Tim provided such a fantastic experience at Genesis of Naples! It's great to know your car was repaired promptly and the team went above and beyond with additional services. Thanks for recommending us, we look forward to seeing you again in the future!

June 04, 2025

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Employee Rating

Absolutely not a luxury car dealership experience. Does anyone care about service performance of a luxury vehicle dealership experience? My 4th experience for service and repairs. Leaving messages and More

by baerner
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jorge Sierra , Concierge valet driver

Jun 04, 2025

Genesis of Naples responded

It's disheartening to hear about your experience with our service department. We strive for excellence in all aspects of customer care, and it's clear we've fallen short here. Your feedback is invaluable, and we would like the opportunity to address these concerns directly. Please reach out when you have a moment so we can make things right. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

April 24, 2025

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The young man who took care of me was very courteous and attentive. Looking forward to seeing the new site. More

by jerryrichmanesq
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 25, 2025

Genesis of Naples responded

Jerry, we're delighted to hear that you had a positive experience with our team at Genesis of Naples. We can't wait for you to see the new site too!

March 29, 2025

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Employee Rating

It was great. The service manager knew his job and was very professional. I find him essential More

by apryan2733
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Recommend Dealer
Yes
Mar 31, 2025

Genesis of Naples responded

Thanks so much for the 5-star review of Genesis of Naples!

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