Timothy Meritzis | Page 16

2017 740i Clifford was great to work with, he understands service and Tim in service was a pleasure to deal with as well. No complaints. Chris Piacent Clifford was great to work with, he understands service and Tim in service was a pleasure to deal with as well. No complaints. Chris Piacentini More

Print

Best service department Bob and the rest of the service staff are outstanding, they treat you like you're a part of the family. Best service department in NJ. Bob and the rest of the service staff are outstanding, they treat you like you're a part of the family. Best service department in NJ. More

Print

Above and beyond! Had a major issue with my car and brought it in for service. After finding out there was an internal recall all parts and labor was covered by BMW. Th Had a major issue with my car and brought it in for service. After finding out there was an internal recall all parts and labor was covered by BMW. They even went and put in a brand new engine into my car free of charge! More

Print

Professional experience in purchasing new car Excellent experience in purchasing new vehicle Mr Paul Richardson is an excellent representative of Circle Bmw The experience was handled very well Excellent experience in purchasing new vehicle Mr Paul Richardson is an excellent representative of Circle Bmw The experience was handled very well and made very easy He has been our personal sales representative for the past 8 years and we keep on coming back We are very satisfied with the care that we receive from Circle Bmw for the past 20 years More

Print

Excellent communication with all staff members during my visit to Circle BMW dealership for the purpose of leasing a new car , during the process from start to the conclusion of transaction I was p during my visit to Circle BMW dealership for the purpose of leasing a new car , during the process from start to the conclusion of transaction I was pleased with all the staff involved. Their professionalism was beyond reproach. More

Print

Best car buying and service experience ever! Bought a brand new 2015 X5 35ixDrive M Sport back in March with all the bells and whistles from this dealership. Within the first month the entire cli Bought a brand new 2015 X5 35ixDrive M Sport back in March with all the bells and whistles from this dealership. Within the first month the entire climate control system stopped working on the hottest day of the year (at the time) with my pregnant wife (who hates BMW because of a previously horrible experience) and my mother-in-law (kill me now) in the car. No AC, no cooled seats, midday on a Saturday in a brand new BMW and my wife about to lose it, and her mom giving me the stare of death, I know you guys are questioning the 5 Star rating. Here's where things looked up. I called up Circle on a Saturday at 12pm with their service department closing at 3pm and me living at least 2hrs away in NYC. They took all my info over the phone and Tim in service agreed to have one of the vallets stay back to receive my vehicle. Now I'm expecting them to put me in a little 3 series as a loaner with no Nav that'll make the situation even worse, but no. That's not what happened at all!! They put in a brand new fully loaded X5 50ixDrive with everything my truck had in it and more (except the cooled seats, but who cares it's a 5.0!!!!) My car was stuck in service for about 6 weeks while they sourced the part. BMW contacted me saying the part won't be in until July! At this point even I'm getting a bit heated because let's face it, it's a brand new production vehicle. Why wouldn't you have the parts available? Turned out because we had the ventilated seats, that made the part harder to source. So at this time, Robert, the service manager, took over everything and with the help of Tim and was able to have the part pulled from a vehicle in production to get us back on the road. Finally, about the beginning of May, I got the call that the vehicle was ready for pick up. I loved the 5.0 but I never really got a chance to enjoy my vehicle so I was excited to have it back. In return for the inconvenience, Circle BMW offered me a few options. Trade the vehicle back in at full value and put me in another one, get a couple months payments credited, or give them a list of M Performance parts I was interested in that I would like to have put on the vehicle. Well of course me being a BMW enthusiast a went with the last option hoping I could get some carbon fiber on the vehicle. So I sent Robert a list of about 10 parts thinking I would be able to get maybe a diffuser and a front splitter tops out of the whole experience (because let's face it, BMW isn't giving you anything for free). Well let me tell you guys that this is the first time I was glad to be wrong. Robert got me everything on that list and then some. My vehicle is fully covered in M Performance parts. He even got me the M Performace exhaust. I must say that Circle BMW's sales, service, and management team are the best in the business and all in sync. Everything I was told from the concierge all the way up to the GM were exactly the same throughout! Never once was I told anything other than what was done. They even delivered the car all the way back to the city for me. These guys are professional, courteous, and honest (who ever thought you would see the word honest while dealing with car people). You guys are the best I have recommended all my fellow BMW enthusiast to your dealership. You have earned my business for life. Thank you guys again for a wonderful car buying experience!!! PS. I forgot my sunglasses in the loaner car and they had it overnighted to me. Thanks Dana!! More

Print

My Buying Experience I’ve been servicing my M3, bought at another dealership, at Circle BMW for many years. Being an M Dealership, they seemed to have a better understandi I’ve been servicing my M3, bought at another dealership, at Circle BMW for many years. Being an M Dealership, they seemed to have a better understanding and care of my car than other dealerships I used over the years. In particular, they have a service advisor Tim who knows M cars like the back of his hand. When it came time to purchase another M car, I wanted to give Circle BMW a chance to sell me my next car. Not only was Circle BMW the only dealership who readily offered to give me a test ride in the new M4, but they actually offered me the best deal out of the many dealerships dealt with during the purchase process. In particular, I was exceptionally pleased with my salesman, Danny Wang. Although young in years, he possessed all the knowledge and skills necessary to make a car purchase an enjoyable experience. The fact the he also owns an M car was extra helpful to me when it came time to ask questions about my new M4. From Circle BMW’s M service advisor to their salesman Danny Wang, also an M specialist, I would highly recommend this dealership, service, and staff to a friend. Again, I would like to offer a special thanks to Danny for making my buying experience enjoyable. Jerry E. More

Print

BMW 3 SERVICE The entire staff was very courteous and professional from setting up the appointment through car pickup. We were kept informed of the car's status dur The entire staff was very courteous and professional from setting up the appointment through car pickup. We were kept informed of the car's status during the day. I cannot recall whom I worked with behind the desk for payment at car pickup, but she was very professional also! Thank you JB More

Print

Good News on a Monday Timothy Meritzis our sales agent did a great job of explaining our issue.We received our vehicle back fixed clean and fast thank you.Great Service Timothy Meritzis our sales agent did a great job of explaining our issue.We received our vehicle back fixed clean and fast thank you.Great Service More

Print

Going out of their way I have been a customer of Circle BMW for more than a decade. I have been part of an electric car pre-production trial and now a proud owner of a BMW i I have been a customer of Circle BMW for more than a decade. I have been part of an electric car pre-production trial and now a proud owner of a BMW i3. As you can expect, being part of a successful trial involves good communication between the owner, the dealer and BMW. The service team at Circle (Rober Datri and Timothy Meritzis) have been fantastic. The worked with me and made sure that I got the best service experience one can imagine. I started working with Robert Cavalieri when I ordered my new I3. Since it was ordered well in advance of delivery there were many items to track. Robert kept me informed throughout the process and made the sale process flawless when the car arrived. Circle BMW has gone out of its way to keep me as a satisfied customer. More

Print