Timothy Meritzis
Timothy Meritzis at Circle BMW

Timothy Meritzis | Page 17

Service Advisor

Circle BMW

500 NJ-36
Eatontown, NJ 07724

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4.8
183 Reviews
4.8

183 Reviews

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183 Reviews of Timothy Meritzis

April 30, 2013

Dealership Rating

Tim was a pleasure to work with when I brought in my M3 for service. He was courteous, answered all of my questions in a very straightforward and easy to understand way, and was clear about what I needed t More

by rudngo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 30, 2013

Circle BMW responded

Thank you for the kind words! We will make sure to let Tim know he is doing a great job. We believe that it is just as important for the customer to understand what is going on with their vehicle as it is for the service advisor. Thank you again for choosing Circle BMW!

April 29, 2013

Dealership Rating

Finally !! A service advisor who knows his job!! Went in for service on my x5. Tim explained ( in terms I could understand ) repairs and services that were needed and why. His extensive knowledge of these c More

by HansKlopek
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Apr 30, 2013

Circle BMW responded

Thank you for choosing Circle BMW! We appreciate your business and will make sure to let Tim know he is doing a great job! If you ever have any questions regarding your vehicle please don't hesitate to contact us.

April 13, 2013

Dealership Rating

Worst experience ever!!! This dealership only favors people who purchase through them. The service advisors did not return any of my phone calls. I was thrown out of the dealership after arriving for m More

by bmwdrivin123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 01, 2013

Circle BMW responded

Dear Mr. Harry Mizrahi, While we always appreciate when our customers take the time to share their feedback; in this particular situation, the chain of events you describe are completely inaccurate, and frankly unfair. Here’s what you left out of your comments: you had an appointment on Friday, April 12th at 10:00 a.m., yet you arrived two hours late. It was explained to you that there were several cars already put into the service rotation, therefore, since you missed your appointment, you would either have to wait or you were offered a ride home from one of our Valets. Due to the high volume of service on that day, a loaner car was not an option. You did not want to wait, you declined a ride home and you elected not to reschedule. Instead, you refused to accept our explanation and proceeded to treat our staff rudely. If we had taken your car in for service at an unscheduled time that day it would have caused other customers to be inconvenienced. It is not our policy to turn work away, nor do we “throw out” our customers. Your disregard for our schedule caused this unfortunate situation to occur. You should know that Circle BMW’s customer satisfaction index is currently at 98.1% and we service most of the BMWs in our market regardless of where they were purchased. We welcome everyone and take great pride in going above and beyond to provide the best service available. It’s no coincidence that we consistently maintain a score of 4.8 or above on DealerRater.com. If you would like to discuss this further, I’d be happy to speak with you. I can be reached at (732) 440-1200. Pamela Marshall Director, Marketing & Communications

November 09, 2010

Dealership Rating

I want to thank Tim Meritzis (and the entire Circle BMW I want to thank Tim Meritzis (and the entire Circle BMW team) for their continued excellence in service. I have owned many luxury cars over the pa More

by momo689
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Timothy Meritzis

August 30, 2010

Dealership Rating

Timothy was wonderful to work with when I brought my truck in this month. He FINALLY got what needed to be done to my truck done without any confusion or going back and forth with management or service More

by masbel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Timothy Meritzis

August 03, 2010

Dealership Rating

This review is based on my few visits to Circle BMW service center. After the last one when they absolutely stunned me in a positive way with their quality of service I decided to finally do something More

by suziem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Meritzis

August 03, 2010

Dealership Rating

Tim provides exceptional product knowledge and service, he is one of the main reasons we continue to buy BMW's from this dealer, it is the best "service after the sale" we have experienced. Tim and the ser More

by dgrob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Meritzis

July 27, 2010

Dealership Rating

Could not be happier with the service that I have had from Circle BMW and have recommended the dealership to clients, friends and family. The entire staff is professional, friendly, and attentive. I have More

by FScott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Meritzis

July 26, 2010

Dealership Rating

Working with Tim is a breath of fresh air. It is wonderful to finally work with a service rep that truly cares about the customer's happiness. Tim will always go the extra mile to make sure all of More

by NJ-BMW
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Timothy Meritzis

July 14, 2010

Dealership Rating

It has always been a pleasure to work with Tim. Whenever I call him he is available to help. This dealership has always accomodated me with appointments when I needed them, and also with a loaner car. Wher More

by mquattrock
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Tim Meritzes

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