Timothy O'Connor | Page 4

2018 Ford F-150 limited / Silver Upon stumbling across their dealership on the Internet, I checked out their inventory, and they had, BY FAR, the most extensive inventory of 2018 Silv Upon stumbling across their dealership on the Internet, I checked out their inventory, and they had, BY FAR, the most extensive inventory of 2018 Silver F-150's, for sale. Rachel, via the Internet Sales Staff, responded quickly, and politely. I had been dealing with Tim, and Michele, on different vehicles in stock. But alas, two out of my three selections were sold. They had agreed to hold a vehicle for me, until I was able to road trip from the Cleveland area, approximately three hours away. Michele was SUPERB in her efforts to broker a deal that we could both live with. She was genuine, and sincere. It was like dealing with my own daughter, due to her bubbly, and pleasant, personality. She went over all aspects of my new truck, since my trade-in was a 2006, and there is a HUGE amount of technology upgrades between then, and NOW !!! Tim was equally genuine and sincere, and he had agreed to negotiate on my trade-in. He is starting to talk "100's", and I am still locked into "1000"s". His dialog, and banter, were VERY cordial and refreshing. Eventually, we agreed upon a price that we could both live with. I did not LIKE it, but I could live with it. Gary, in Finance, answered all of my questions efficiently, and quickly. He took all the time that I needed to ensure that I was content. Any copies that I had requested were handed to me, almost immediately. Their entire dealership staff were very cordial, friendly, and outgoing, throughout my entire time there. By the way, the deli serves a GREAT sandwich, for those contemplation periods of negotiation. (Hopefully, Tim will eat the tab on THAT one). If you would like to relocate your dealership to Ohio, then, I will not have to travel as far, when I return, in TWELVE YEARS !!! See you then, and please, keep the light on for me. Thank you, ALL. Dennis More

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A Mile Long Suburban ford Suburban Ford left me feeling happy and at home!! Chelsea and The finance manager went a mile long to assist me in getting my car ..!! They both w Suburban Ford left me feeling happy and at home!! Chelsea and The finance manager went a mile long to assist me in getting my car ..!! They both were very professional what great personalities always a friendly smile if I had to do all over again!! Suburban ford would be my place .!! Thank You suburban ford!! More

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Superb service before & after. It was a real pleasure dealing with Timothy O'Connor and Alex Arnold. As a single, elderly woman it can be overwhelming to purchase a car (the last t It was a real pleasure dealing with Timothy O'Connor and Alex Arnold. As a single, elderly woman it can be overwhelming to purchase a car (the last time I did it was in 2004) but I actually felt very comfortable and had FUN!! The follow-up after buying the car was great - they didn't just "forget" about me. Tom in Finance made signing-my-life-away a whole lot more pleasant. Also, A very special Thank You to Mike Tears in the Service Department for fitting me in because I was already in your area (I don't live close to Suburban). I was actually going to buy from a Ford dealer that was much closer to me but after my experience at Suburban with these 4 gentlemen - Glad I didn't. Thank you Rosalie More

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Simply the BEST !! We couldn't be more happy with our NEW F-150, Thanks to Tim O'Connor and his team the purchase process couldn't have been more smooth, he took care of We couldn't be more happy with our NEW F-150, Thanks to Tim O'Connor and his team the purchase process couldn't have been more smooth, he took care of every detail. This is the 5th or 6th vehicle I've purchased from Tim and I won't go anywhere else. We've wanted this vehicle for some time and are so excited to finally have it and plan on putting it to good use. Thanks a million Tim !!! More

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Pleased Customer! My experience at Suburban was excellent. I am the type to be suspicious of sales people of any kind, but Tim was very friendly, helpful, and honest! H My experience at Suburban was excellent. I am the type to be suspicious of sales people of any kind, but Tim was very friendly, helpful, and honest! He worked with me and was not pushy whatsoever.... which was VERY much appreciated. More

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The best Never had a bad experience with them. They go out of their way to make sure I was happy with my purchase Thank you very much for your attention to det Never had a bad experience with them. They go out of their way to make sure I was happy with my purchase Thank you very much for your attention to details More

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Great Service I had an amazing experience with Suburban Ford, Tim and Brad were very helpful! They knew what my needs were and helped me when nobody else could. I w I had an amazing experience with Suburban Ford, Tim and Brad were very helpful! They knew what my needs were and helped me when nobody else could. I will be going back there next time, and recommending them to everyone I know! Thank you!!!! More

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Great Customer Serice After doing some research I decided to purchase or lease a new Ford Escape. I went to Suburban Ford because it was the closest dealership to my home. After doing some research I decided to purchase or lease a new Ford Escape. I went to Suburban Ford because it was the closest dealership to my home. I must tell you I do not like shopping for a new car, I tend to approach it with great dread. I immediately was put at ease when Tim OConnor approached me. His demeanor made the whole process effortless. He listened to what I wanted, showed me my options, and within minutes I was test driving a Ford Escape. Three days later I got a great trade in on my car and everything I wanted in my new car, thanks to Tim going the extra mile. More

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Fantastic! So quick and easy!! I was home on leave and needed a new car. I spend two days at a small dealership near my home because it was close, I didn't get anything done in thos I was home on leave and needed a new car. I spend two days at a small dealership near my home because it was close, I didn't get anything done in those two days. I would go and sit while they did nothing to help me, just give me vehicles I didn't want, out of my price range, ect. So we took a trip to Suburban Ford and was in and out in 3 hours with a brand new Fusion with everything I wanted, for in my price range! It was such a lovely experience. I worked with Tim O'Conner and he was fantastic! Helped me find my exact car I wanted, the gadgets and gizmos, and had me in and out of there in no time! I can't say enough good things about this dealership and the staff! More

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Tim is the guy to see, hands down I've purchased and leased multiple vehicles from Tim...every time he made the process enjoyable! (whats more fun than getting a new car?). I've also I've purchased and leased multiple vehicles from Tim...every time he made the process enjoyable! (whats more fun than getting a new car?). I've also recommended at least a half dozen friends to go and get "The Tim Experience" and all say the same thing. If you want a great new car buying experience, see Tim, he won't disappoint. Kudos my friend, keep up the great work. More

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