Timothy "T.J." Hazel

I recently purchased a used vehicle from this location and ran into an issue. Tom Scribner stepped in immediately and went over and beyond to rectify the situation. I can't thank him and everyone else eno and ran into an issue. Tom Scribner stepped in immediately and went over and beyond to rectify the situation. I can't thank him and everyone else enough and will definitely be a returning customer. More

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Poor customer service. Recklessness doing their due diligence in service. Lack of responsible for there actions. I was told I needed a new engine car wasn't brought in du Recklessness doing their due diligence in service. Lack of responsible for there actions. I was told I needed a new engine car wasn't brought in due to AAA JUMPING THE CAR THEN IT Wouldn't accept the key phob. a new batter in the car and phob nothing. .Wasn't there a hour. I get a call saying engine seized .They tried to turn the engine right and left I was told by the man I left it with took my keys. .not supposed to turn it left... $13500 they said for a new engine. Could not tell me why .or how engine seized said had 3 quarts to much oil. In it . I only had the car 5 months hadn't put 1500 miles on it . I felt it was the security system. Because it kept saying wrong key. I had it towed elsewhere I had a bag taken from the car they refuse to talk to me Tyler keeps saying he will have someone call.nothing . He will get with the gm . Or when the gm looks at it.. they could care less . My car needed a transmission from the torque converter that wasn't mechanical failure. But we're it was manually turned or tried to turn it broke a piece in there and had to replace the transmission if they did their due diligence they would had known. But it was a older Mercedes so I was discriminated and my car or myself was not given the proper respect. My started also was burned up due to continuing nothing to start it. More

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Took my vehicle for a quote to be repaired. Estimate to repair was more than the vehicle was worth. TJ in service was excellent, very helpful and understanding and trying to figure out a game p Estimate to repair was more than the vehicle was worth. TJ in service was excellent, very helpful and understanding and trying to figure out a game plan to help me out in a difficult situation. Thanks again TJ. Decided to cut my losses and trade in the vehicle for pennies and purchase a 2nd had vehicle. My salesman was Charlie, he was exceptional. Very patient, knowledgeable and understanding and went out of his way to help me get my head in the right place to make a sound decision. None of the usual pressure selling that turns buyers off just an honest guy helping a customer, how it should be Very happy with the purchase and overall service. Was in the dealership a total of 9 hours with a lot of waiting around which took the edge off the overall experience some but TJ and Charlie more than made up for it. Very nice guys and a credit to the dealership. Thank you so much Charlie and TJ you guys are the best. More

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Aarika was amazing, she went above and beyond to ensure i was taken care of! was taken care of! More

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