Tina Dickenson | Page 18

When the vehicle was returned they hadn't resecured the bottom of the car so it was dragging. When we brought it back to be fixed the mechanic told my husband he didn't know what he was talking about and t bottom of the car so it was dragging. When we brought it back to be fixed the mechanic told my husband he didn't know what he was talking about and then stated they didn't need to remove it to fix the oil pan. More

by hayleym.pritchett Verified Customer Verified Customer

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Southern is the only dealer I recommend for service work. Tina in service is rockstar. Tina in service is rockstar. More

by D.M.H. Verified Customer Verified Customer

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Unsatisfactory communication. My car was evaluated on a Saturday and by the following Friday (5 days later) information still had not been sent to warranty for approval. No actio My car was evaluated on a Saturday and by the following Friday (5 days later) information still had not been sent to warranty for approval. No action has been taken. I then stated that I would pay to get my car back and to order the parts. Saturday parts were ordered. Tuesday the information is submitted to warranty. Wrong parts arrive Wednesday. Correct parts arrive and car is ready Friday (Warranty also approved on Friday). If I had waited for the warranty request to be submitted no action would have been taken on my car for 7 days. I was told that it was busy and I arrived without notice. No mention was made that my car could not be seen for a week. I would have gone elsewhere. Part way through this, I left a message with the service manager - no call back received. The service rep was pleasant but lacked communication. More

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as always, everything I needed! thank you for the great service ! See you again soon thank you for the great service ! See you again soon More

by jasonatamuse Verified Customer Verified Customer

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Since I left I've been having random problems with my truck. From finding screws missing in tail light. Battery problems and radio issues. Mind you non of this was ever happening till I turned down addit truck. From finding screws missing in tail light. Battery problems and radio issues. Mind you non of this was ever happening till I turned down additional services. The lady was rude. And clearly upset that I prefer to fix my own breaks. And again I remind you, NON OF THESE PROBLEMS WERE HAPPENING TILL AFTER MY VISIT. More

by J_SLADE00 Verified Customer Verified Customer

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If was my first time there the people was grate I will be coming back coming back More

by geegee Verified Customer Verified Customer

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Tina in the service center was awesome. She was friendly and efficient. The overall experience was great. She was friendly and efficient. The overall experience was great. More

by MSMITH96 Verified Customer Verified Customer

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Staff was very professional. They finished the work quickly and had my vehicle back to me before lunch. They finished the work quickly and had my vehicle back to me before lunch. More

by richard.kroll Verified Customer Verified Customer

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DJ helped me out a lot and Joe was very good with fixing my tires and sensors my tires and sensors More

by CAPTAINC4 Verified Customer Verified Customer

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Great technicians, great advisors. Would recommend to family and friends for any future work to be done. Would recommend to family and friends for any future work to be done. More

by g.rosborough19 Verified Customer Verified Customer

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