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Todd Ballard
Todd Ballard at Napleton's Auto Park of Urbana

Todd Ballard | Page 7

Service Advisor

Napleton's Auto Park of Urbana

1111 Napleton Way
Urbana, IL 61801

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4.9
88 Reviews
4.9

88 Reviews

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88 Reviews of Todd Ballard

March 12, 2024

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Employee Rating

I have enjoyed my experience with Napleton’s Toyota for both sales and maintenance. Todd was my maintenance rep, and he took excellent care of me. Todd communicated well and was transparent about maintenan More

by Clint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 15, 2024

Napleton's Auto Park of Urbana responded

Hi Clint, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's Auto Park of Urbana!

March 02, 2024

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Employee Rating

Identified tire leak that was missed at another service provider in town. Completed all repairs. More

by Nkat
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Service Time
Service Communication
Recommend Dealer
Yes
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Mar 07, 2024

Napleton's Auto Park of Urbana responded

Hi, here at Napleton's Auto Park of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

March 01, 2024

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Workers where been kind with me they attend me on time and respectably no damage on my car. More

by diegonicolasjose862
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2024

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs.

February 29, 2024

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Employee Rating

Todd was very quick and professional. I appreciate communication via text messages. Three other words More

by Barkleyphotography
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2024

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful!

February 24, 2024

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Employee Rating

My advisor TODD is always timely and punctual. Always knows what my car needs and helps me schedule maintenance with a positive attitude. More

by wordsthatimadeup
Recommend Dealer
Yes
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Feb 26, 2024

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear our Staff took such great care of you. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 24, 2024

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Employee Rating

Fast service and very nice. Todd was great at explaining things. Great service. Highly recommend them. More

by jenkins13166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 27, 2024

Napleton's Auto Park of Urbana responded

Hi Jenkins, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. Please don't hesitate to reach out if there's anything additional we can do for you.

February 23, 2024

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Employee Rating

Todd got me in at a last minute notice. Service light came on for routine maintenance; oil change, tire rotation, ... etc. More

by traditionalarcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Douglas, Nick Rice

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Feb 25, 2024

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

February 22, 2024

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Employee Rating

I bought a new highlander 7 years ago and have always been happy with the service. Todd has been a good resource for me and I rate him a 5 More

by rdbishop1
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Service Communication
Recommend Dealer
Yes
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Feb 25, 2024

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

February 21, 2024

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Employee Rating

This is a good service experience, good service attitude and no waiting time, and the oil change and tire adjustment time only one hour, very satisfying experience. More

by XIN SHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Viti

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Feb 25, 2024

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs. Safe travels!

February 21, 2024

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Employee Rating

Awesome doing business with Todd. Liked everyone in the facility including the other Service Advisors that I had talked to while going there. More

by aditpbhiday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Odom, Nick Rice , The greeters are awesome too.

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Feb 24, 2024

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs.

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