Todd Brabender | Page 17

We went to every Ford dealership within the county. Sat down and worked the numbers at all of them. The first place was just insulting. Porter Ford would only deal with what they had on the lot, which was down and worked the numbers at all of them. The first place was just insulting. Porter Ford would only deal with what they had on the lot, which was not what we wanted. They kept saying they were making us great offer. We'll get back it that toward the end. The second place we went to, Sheridan Ford, made a decent deal. They went out and found what we wanted at another dealer out-of-state, which took about a day and a half. We just couldn't agree on the trade in. They don't deal with older models and said it would go right to the auction and they wouldn't make as much off of it. Both my wife and I felt comfortable with deal, but thought that the trade in was worth twice as much so we went to Carman Ford. I contacted Dan Giacchino by email and he gave me the internet price. Which was $2,000 lower than the other two dealerships right from the start. Then I went in talked to Mr. Satterly about getting exactly what we wanted. There weren't many Edges with the 302A package with the colors we wanted, but he found three in about 10 minutes. We talked about some discounts, service plans and the trade in. There was no haggling, no frustration and they never mentioned their profit or lack therefore. That was the one thing that really turned me off of Porter Ford. The sales manager kept talking about how it cost them money to go get what we wanted and that they would "hook us up" with a deal on what they had on their lot. That price for just the vehicle was more than what I paid with everthing; Taxes, tags, extended warranty and the maintenance plan! And it was for the 301A, not the 302A package. Again, insulting. The one thing that impressed me more than anything else at Carman was the fact that Mr. Satterly and Mr. Brabender stayed with us for more than an hour past closing (almost 10pm) to review all of the features and setup the Sync with our phones. I was very impressed with these gentlemen. It showed they actually cared. Customer Service seems to be a lost art nowadays, but not at Carman Ford. I just want to say thank you to them for making that extra effort. More

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Bob Carty and Todd worked very hard to find the exact car that I wanted. Jeff Satterly explained the Sync features and helped me sync my phone. Jeff also called several times after I bought the car to check that I wanted. Jeff Satterly explained the Sync features and helped me sync my phone. Jeff also called several times after I bought the car to check that everything was OK. More

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My husband and I were very apprehensive driving to the dealership for out first visit. We did not want to be pressured to buy right off the bat. We've done this before and didn't want to do it again. O dealership for out first visit. We did not want to be pressured to buy right off the bat. We've done this before and didn't want to do it again. Our visit to Carman was very much different. We were not pressured and were treated with respect. Todd and Lawrence were very knowledgable and patient with all of my questions and understanding that I wanted to do additional research. On our second visit we were assisted by Mike and he worked very hard to get us what we wanted and needed. We are very satisfied and extremely happy with our vehicles. Mr Miller was also very helpful with all the important paperwork. Staff at Carman Ford are very professional and we highly recommend them. Thanks! More

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The experience was great. No pressure, easy to work with. Everyone was extremely nice. Even though the original salesman left before the truck came in, the new salesman was just as easy to work with with. Everyone was extremely nice. Even though the original salesman left before the truck came in, the new salesman was just as easy to work with and was very helpful to ensure the process went smoothly. More

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These guys are great, always make you feel appreciated, work hard to meet your needs, efficent and willing to go the extra step to make sure you are satisfied. work hard to meet your needs, efficent and willing to go the extra step to make sure you are satisfied. More

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Only complaint is each time I called the dealership, it took 15 to 18 rings for someone to pick up the phone. The staff was friendly and helpful with great follow up. Service area was clean and profe took 15 to 18 rings for someone to pick up the phone. The staff was friendly and helpful with great follow up. Service area was clean and professional. I am looking forward to my first service experience. More

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This is the second vehicle I have brought from Carman. This is the second vehicle I have brought from Carman. They treated me very well when buying the first one and their service department has been This is the second vehicle I have brought from Carman. They treated me very well when buying the first one and their service department has been very good. (haven't needed any repairs-just routine maintenance) When it came time to get another vehicle they were my first choice. More

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Carman had a very friendly, helpful staff. I started searching for my Fusion online and stumbled across their site. I started by emailing back and forth with John Owen. I eventually came in for a test d searching for my Fusion online and stumbled across their site. I started by emailing back and forth with John Owen. I eventually came in for a test drive where I was paired up with salesman Jeff. Their team was accommodating to my financial needs and we worked out a deal quickly. Very satisfied, I'd love to make some more money and get back there for a Mustang 5.0 More

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