Todd Brabender | Page 16

i went in carman ford 3 months ago to purchase a mustang gt meet saleman jacob dickhart he was very friendly not at all pushie we talked i gave him my number ,i was not sure if i wanted to buy bmw or mustan gt meet saleman jacob dickhart he was very friendly not at all pushie we talked i gave him my number ,i was not sure if i wanted to buy bmw or mustang so jacob kept in touch and i decided to buy bmw .BIG mistake i hated that car .SO i went back to see jacob again he said will try to locate u a car and between jacob neal and todd they made the deal work they located my mustang went and brought it to dealership .IT took a lot of work from all of them .jacob was very knowledgeable and very professional. He explained all the features the car had twice to make sure i knew all about the car . I would suggest any one looking for a car new or used I HAD GREAT EXPERIENCE with the dealership .Iwould like to thank jacob again for having the patience with me .By the way I love the car . thank u again to Jacob Neal TODD. More

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Jeff met me as I pulled in. Extremely friendly and courteous, he asked me what he could help me with and then stopped to listen to me. I had done my homework. I knew what I wanted and I knew what I w courteous, he asked me what he could help me with and then stopped to listen to me. I had done my homework. I knew what I wanted and I knew what I was willing to pay. Jeff immediately started to search for my car. As the search began, Jeff also knew it might be a tough find. I wanted the Ford Focus SEL with all of the bells and whistles including fill navigation and winter package. It also had to be metallic gray. Jeff listed several scenarios, not alternatives, but scenarios for how he would get me my car. My husband and I had been waiting a week and a half already from another dealer that promised they could deliver and instead of getting me the car I wanted, we were given some really bad stories to try to explain to us why they didn't get me the car they were promising. It never occurred to Carman Ford that they couldn't get me my car and in fact because of their awesome inter-dealer relationships and negotiating power --they have a large stock with which to trade and deal, I received my car the very next day! It is perfect! Another local dealer, right down the road, couldn't even come close on the price. The time I spent at Carman was comfortable and I really appreciate the friendliness of the staff. Everyone who sees you says hello, shakes your hand and introduces themself. I am a nurse. I work for the leading healthcare provider in DE and service excellence is what is expected of me every day. It was wonderful to feel all of that from the receiving end. The purchase process was seamless and quick. Time was carefully taken where it mattered most, teaching me about my new car. I drove away confident and could not have asked for more courtesy, knowledge, patience, and understanding. One more thing I have to note, there was no pressure to buy, no pressure for extended warranties, joining clubs or purchasing options. There was information about these things readily available and I chose to ask about the protective glass coating that guarantees my paint for seven years and simonizing for the interior. I chose to purchase this -- very little cost for the protection. In summary, this has been my best auto dealership experience --tops my BMW purchase in 2002. P.S. I have owned Ford vehicles -- three trucks to be exact. My Ford trucks have pulled my horses across thirteen states to compete in professional rodeo as well as hauling me off to the polo field for years.. My mistake was a Chevy Pickup during the you pay what we pay era. The Silverado is crap! Jeff and Carman Ford can expect us back for an F250 in the near future. Thank you Jeff and Carman Ford! More

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Jeff Sattery and Todd Brabender were very helpful in answering all of my questions. Very friendly, good follow ups, no pressure to sell. This is my second car I purchased from Carman Ford. I would high answering all of my questions. Very friendly, good follow ups, no pressure to sell. This is my second car I purchased from Carman Ford. I would highly recommend Carman Ford and Jeff Satterly to anyone who wants to buy Ford. More

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It was a Monday night a half hour before closing time when I called Carman Ford and asked if they had any Ford Focus's in stock. The manager quickly answered how many and told me about the current incent when I called Carman Ford and asked if they had any Ford Focus's in stock. The manager quickly answered how many and told me about the current incentive. I asked if I could stop by and test drive, he said yes. So I test drove and was really impressed with the quality of the car. The salesman drove with us and explained alot of the features, and by the way I really needed someone to explain all of the buttons! My old car was going on 18 years old and one could imagine what I didn't have in that car, but with all due respect, it was a good running car. So Tuesday comes and I still hadn't made a decision, in fact, I went to another dealership. My husband was NOT impressed with those cars, he went back up the road to tell the sales manager where I was. Next thing I know here comes my husband and he picks me up and takes me back to Ford. Everyone at the dealership was super courteous, made me feel 'at home', and very, very patient. Due to my indecisiveness the dealership stayed open late just for me two nights in a row. Finally Wednesday I went back to the dealership for one more look and knew the Focus was for me. It's getting great mileage and they told me I can stop in anytime for any technical assistance on the 'buttons', because there sure are alot! Thank you Carman for your time and I highly recommend your dealership. More

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I just purchased my third Mustang from Carman. I feel comfortable & welcome there. The atmosphere is friendly & professional. I feel I got a fair deal for my new 2013 Mustang. No problem recommending comfortable & welcome there. The atmosphere is friendly & professional. I feel I got a fair deal for my new 2013 Mustang. No problem recommending them to anyone. More

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We just purchased a 2012 Ford Fusion SEL from Carman Ford. We started looking at new cars about a year prior and spoke with Greg about an Explorer. WE looked at other dealerships (everyone on Rt 13 ov Ford. We started looking at new cars about a year prior and spoke with Greg about an Explorer. WE looked at other dealerships (everyone on Rt 13 over the year we were looking)and I can say that this was the lowest pressure atmosphere we encountered. After fine tuning what our needs really were, we decided to go with a fuel efficient car vice another SUV (we traded a Mercury Mariner). Thus, we started looking at the redesigned Focus. About this time we brought in our trade for inspection. Turns out that a loud road noise we originally attributed to alignment was not in fact due to tire wear or even an alignment problem, but that the rear end on our Mercury was almost completely shot. It could have gone at any minute, potentially leaving my wife and son stranded. Greg and his manager worked out for us to take a loaner vehicle until the car that we ordered came in. Absolutely wonderful of them to provide this service when we could have been out of pocket for a rental. When our car came in, we had some concerns about the new technology in the transmission. There was no pressure at any time (because the concern was documented in eboards and Ford blogs, and really turned out to be benign, a functional characteristic of the DCT) to continue the purchase of the Focus and instead we went with the established final year production of the current body style Fusion SEL. If you're reading this and thinking "make up your mind!", I felt the same way. Greg and the compliment of managers at the dealership however, provided us with information and ensured we were 100% satisfied with our experience at each turn. They showed understanding every step of the way when I feel that other dealerships/salespersons would have thrown in the towel on us. I would HIGHLY recommend Greg Grimaldi and this dealership to anyone in the market for ANY vehicle sold at Carman. I can comfortably say that they took a rather bleak and unsure situation and turned it into one of the lowest stress, easiest carbuying experiences of my life. More

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The staff at Carman were excellant, they were helpful ,professional and answered all our questions. I would reccomend this dealership to everyone. wonderful people and will most likely go back in the fut ,professional and answered all our questions. I would reccomend this dealership to everyone. wonderful people and will most likely go back in the future myself. The flowers provided at the time of pickup is a really nice touch. The only negative involved in the whole process was the inability or inacuracy of Ford to deliver the car on the date promised. In this again the dealership personel were excellent in keeping us informed and tracking down our new car. More

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Jeff Satterly and the Carman managers were all very nice and easy to work with. The price for the new car and the trade were both fair, financing was easy with Ford Credit. The bussiness manager was very and easy to work with. The price for the new car and the trade were both fair, financing was easy with Ford Credit. The bussiness manager was very througho and not pushy in finishing up the deal. We will go back when it is time for another car. More

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When I pulled into Carman Ford I was met by Jeff as soon as I walked got out of my vehicle. He was friendly and not a typical pushy salesman that I have met in the past at other places. I explained to him w as I walked got out of my vehicle. He was friendly and not a typical pushy salesman that I have met in the past at other places. I explained to him what I was looking for and he new the inventory on the lot very well and took me to the truck that I had my mind set on. I would have never been able to afford that 2012 F150 without the help of Jeff, Todd, trade in folks and finance department. I explained what I was willing to spend and drove out a few hours later with the truck. With the rebates, trade in and lower interest rate they were able to meet my financial limitations. Exceptional customer service by everyone at Carman and even the people I wasn't directly dealing with were friendly. I will always recommend Carman to others and I will be back in the future for the state of the art service center and future vehicles. "Excellent Job" More

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Greg,Todd and the entire sales staff worked with me until we had a deal.thanks for working with me.I look forward to buying a car from carmen in the future. we had a deal.thanks for working with me.I look forward to buying a car from carmen in the future. More

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