Todd Brown

Didn’t have my car for 3 months my mom (the co signer) calls and threatens them with getting the law involved and suddenly the car they couldn’t get fixed is suddenly fixed WOW MAGIC and then we still had calls and threatens them with getting the law involved and suddenly the car they couldn’t get fixed is suddenly fixed WOW MAGIC and then we still had to wait 2 hours after they told us to come get it because they didn’t put parts back on. More

by Tylerriggs Verified Customer Verified Customer

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I had no issues. Everything met and even exceeded my expectations. I would get serviced here again. Everything met and even exceeded my expectations. I would get serviced here again. More

by Janusz Organisciak Verified Customer Verified Customer

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The staff were very welcoming and communicated well about what they would be doing and what I could expect. I requested pick up and a specific time and they were timely. My vehicle actually seemed to run mor what they would be doing and what I could expect. I requested pick up and a specific time and they were timely. My vehicle actually seemed to run more smoothly after servicing. I was surprised. They conduct a full inspection and apparently fine tuned any small adjustments needed. I highly recommend their service. T. Ward More

by AI-13F Verified Customer Verified Customer

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Great experience as always, always treated good and get done what I’m needing to get done! done what I’m needing to get done! More

by zodac1976 Verified Customer Verified Customer

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Very helpful and didn’t rush the deal and everyone was very friendly so we would definitely look to deal with the same salesperson and dealership very friendly so we would definitely look to deal with the same salesperson and dealership More

by djstubb Verified Customer Verified Customer

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Great dealership as far as service, just overpriced. Unfortunately, I get somewhere else for major repairs. Unfortunately, I get somewhere else for major repairs. More

by jbarton115 Verified Customer Verified Customer

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Went in for oil change. Bought 3 oil change package which was a great deal. Place was very busy so took longer than expected however every one was very profitable and kept m Bought 3 oil change package which was a great deal. Place was very busy so took longer than expected however every one was very profitable and kept me updated. Guys that did the work were good and above all took care of my truck. Took care not to scratch, ding or dirty my vehicle. More

by COFERCR Verified Customer Verified Customer

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It used to be good but disappointed with the service I received my last visit received my last visit More

by noelterry Verified Customer Verified Customer

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Made an appointment ahead of time to bring vehicle in. When we get there days later for our appointment we are then told it would be 48 hours before it’s even looked at to diagnose the issues. No heads up When we get there days later for our appointment we are then told it would be 48 hours before it’s even looked at to diagnose the issues. No heads up given when appointment was made. I asked “what is the point of the appointment then?” And Barbara ignored my question. I called after leaving to get my question answered, which it really wasn’t answered. Just that it is what it is and we should have been told when it was scheduled. I texted asking for a status update hours after getting alerts from my vehicle app indicating my vehicle had been plugged in and unplugged. I got no reply, rather Barbara called my husband. Claimed no record of our warranty and the costs that would be associated with the repairs without warranty. Said she knew we needed to pick up the vehicle in the interim and it was ready to do so at this time. Asked him to send the phone number for the warranty so it could be verified, otherwise they’d be charging us for diagnostic fees. He did send her the number to the warranty and we brought a copy of the warranty contract when we picked up our vehicle. We were told we would hear back shortly from Barbara regarding the warranty confirmation and repairs. I got into the van to leave and the window had been rolled down. The window we were there to have checked out because it wouldn’t roll up as supposed to. Had to go back in and someone fix that issue and was claimed they had no idea we were picking the vehicle up before repairs were done and that’s why it was left down, despite Barbara telling us it was ready to pick up. She also told my husband there very well may be a loaner vehicle available once confirmed and we bring it back for repairs. Considering she didn’t do anything else as claimed with our warranty information, I’m sure that won’t matter it was offered. I checked in the next day around 10am because we hadn’t heard anything regarding the warranty confirmation and repairs. I was told Barbara was in a meeting. I let them know that Barbara had been less than helpful up to that point with zero concern for the lack of communication regarding the 48 hour diagnostic period, even with an appointment, and I’d prefer to speak to someone above her at this point. They said they’d try to get me on the line with Todd. After holding for some time, Ariel got on the line. She saw nothing in our files for the warranty information she put me on hold checking for the warranty contract we dropped off when picking up the day before and said there was no paperwork left over from the previous day and she didn’t have any idea where it went. I went and had another copy printed and brought it to the dealership and gave directly to Ariel. I waited while she called the warranty to confirm coverage and get approval for the window switch, and confirmed the rear AC blower would be a covered component once they confirmed that repair with a tear down, which it is with our platinum warranty. She then set up an appointment for us to bring it back next week once the window switch came in. Was up front to expect to leave it there until Friday for that repair, tear down to confirm AC issue and get the parts to fix that repair. She also told the warranty about a noise notated by the mechanic who assessed our vehicle, which was not mentioned at all to my husband by Barbara. My prior vehicle was a Kia and it wasn’t a coincidence the service department was far more pleasant to deal with when she was not there. Now she seems to be at dodge and every bit of our experience that involved her was terrible. I would like the state, Ariel was an absolute dream to deal with. Actually cared about confirming the warranty information, took the time to call them and ensure we’d be taken care of. She made up for every bit of what Barbara lacked in concern and follow through. More

by WILLIAMMILLER1763 Verified Customer Verified Customer

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My experience was so bad with your dealership that I sold my Jeep so I wouldn’t have to come back there and I love my Jeep my Jeep so I wouldn’t have to come back there and I love my Jeep More

by sharonkjones Verified Customer Verified Customer

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