Todd Brown

Great dealership as far as service, just overpriced. Unfortunately, I get somewhere else for major repairs. Unfortunately, I get somewhere else for major repairs. More

by jbarton115 Verified Customer Verified Customer

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Went in for oil change. Bought 3 oil change package which was a great deal. Place was very busy so took longer than expected however every one was very profitable and kept m Bought 3 oil change package which was a great deal. Place was very busy so took longer than expected however every one was very profitable and kept me updated. Guys that did the work were good and above all took care of my truck. Took care not to scratch, ding or dirty my vehicle. More

by COFERCR Verified Customer Verified Customer

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It used to be good but disappointed with the service I received my last visit received my last visit More

by noelterry Verified Customer Verified Customer

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Made an appointment ahead of time to bring vehicle in. When we get there days later for our appointment we are then told it would be 48 hours before it’s even looked at to diagnose the issues. No heads up When we get there days later for our appointment we are then told it would be 48 hours before it’s even looked at to diagnose the issues. No heads up given when appointment was made. I asked “what is the point of the appointment then?” And Barbara ignored my question. I called after leaving to get my question answered, which it really wasn’t answered. Just that it is what it is and we should have been told when it was scheduled. I texted asking for a status update hours after getting alerts from my vehicle app indicating my vehicle had been plugged in and unplugged. I got no reply, rather Barbara called my husband. Claimed no record of our warranty and the costs that would be associated with the repairs without warranty. Said she knew we needed to pick up the vehicle in the interim and it was ready to do so at this time. Asked him to send the phone number for the warranty so it could be verified, otherwise they’d be charging us for diagnostic fees. He did send her the number to the warranty and we brought a copy of the warranty contract when we picked up our vehicle. We were told we would hear back shortly from Barbara regarding the warranty confirmation and repairs. I got into the van to leave and the window had been rolled down. The window we were there to have checked out because it wouldn’t roll up as supposed to. Had to go back in and someone fix that issue and was claimed they had no idea we were picking the vehicle up before repairs were done and that’s why it was left down, despite Barbara telling us it was ready to pick up. She also told my husband there very well may be a loaner vehicle available once confirmed and we bring it back for repairs. Considering she didn’t do anything else as claimed with our warranty information, I’m sure that won’t matter it was offered. I checked in the next day around 10am because we hadn’t heard anything regarding the warranty confirmation and repairs. I was told Barbara was in a meeting. I let them know that Barbara had been less than helpful up to that point with zero concern for the lack of communication regarding the 48 hour diagnostic period, even with an appointment, and I’d prefer to speak to someone above her at this point. They said they’d try to get me on the line with Todd. After holding for some time, Ariel got on the line. She saw nothing in our files for the warranty information she put me on hold checking for the warranty contract we dropped off when picking up the day before and said there was no paperwork left over from the previous day and she didn’t have any idea where it went. I went and had another copy printed and brought it to the dealership and gave directly to Ariel. I waited while she called the warranty to confirm coverage and get approval for the window switch, and confirmed the rear AC blower would be a covered component once they confirmed that repair with a tear down, which it is with our platinum warranty. She then set up an appointment for us to bring it back next week once the window switch came in. Was up front to expect to leave it there until Friday for that repair, tear down to confirm AC issue and get the parts to fix that repair. She also told the warranty about a noise notated by the mechanic who assessed our vehicle, which was not mentioned at all to my husband by Barbara. My prior vehicle was a Kia and it wasn’t a coincidence the service department was far more pleasant to deal with when she was not there. Now she seems to be at dodge and every bit of our experience that involved her was terrible. I would like the state, Ariel was an absolute dream to deal with. Actually cared about confirming the warranty information, took the time to call them and ensure we’d be taken care of. She made up for every bit of what Barbara lacked in concern and follow through. More

by WILLIAMMILLER1763 Verified Customer Verified Customer

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Always accepting me without an appointment… great service… always polite… I would recommend anyone… five stars.. service… always polite… I would recommend anyone… five stars.. More

by jannerussell Verified Customer Verified Customer

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My experience was so bad with your dealership that I sold my Jeep so I wouldn’t have to come back there and I love my Jeep my Jeep so I wouldn’t have to come back there and I love my Jeep More

by sharonkjones Verified Customer Verified Customer

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Needed a transmission flush. Quoted 400 already twice the price of anyone else in town. Got there price goes up to 600 because my truck is an eco boost. Had an appointment. Tell Quoted 400 already twice the price of anyone else in town. Got there price goes up to 600 because my truck is an eco boost. Had an appointment. Tell me 1-1.5 hours but give them 2. 2 hours later truck hasnt been pulled. After its serviced price went up again to 700 bucks More

by dddrkbort Verified Customer Verified Customer

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A fsit and helpful dealer Dealership in the Lawton oklahoma area Highly recommend the service department oklahoma area Highly recommend the service department More

by lodannaheflin Verified Customer Verified Customer

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They were willing to work with me situation in a professional manner and I appreciate it. professional manner and I appreciate it. More

by UEXPRESSED Verified Customer Verified Customer

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Customer service sucks. Took 5 phone calls and 4 days to get an update on my truck. No one ever called me back. Had to be lucky to get ahold of the right person to talk to. Took 5 phone calls and 4 days to get an update on my truck. No one ever called me back. Had to be lucky to get ahold of the right person to talk to. I’m seriously considering taking my business to the dealership in Duncan. More

by scout24gab Verified Customer Verified Customer

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