Jason Pappas

I purchased a roughly $70,000 SUV from Copeland Chevrolet on May 6th. The sales process with Gil, Steve, and the finance department was excellent. Unfortunately, my experience with the service department has on May 6th. The sales process with Gil, Steve, and the finance department was excellent. Unfortunately, my experience with the service department has been the complete opposite. Shortly after leaving the dealership, I discovered Super Cruise did not work. After several conversations with OnStar, they told me they could not communicate with the vehicle or locate it through GPS and believed a module needed to be updated or replaced. I explained this to my service advisor, Derek, but was assured OnStar was wrong and that the problem was the clock spring. After waiting for the part and having the clock spring replaced, Super Cruise still did not work. I was then told it needed the module OnStar originally suspected. After the clock spring repair, a clicking noise developed in the steering wheel that had never existed before. Prior to this, the vehicle drove beautifully. The module was eventually replaced and Super Cruise worked, but a dashboard rattle appeared afterward. When the dealership attempted to fix the rattle, the connector on the newly installed module was broken, causing Super Cruise to stop working again and requiring yet another module. Meanwhile, the steering issue continued and the vehicle began riding noticeably rougher. I repeatedly brought this up. Eventually, I was told the steering column needed to be replaced. That still wasn’t the end of it. After additional visits, their Technician determined there were further problems with the steering wheel and newly installed steering column. What started as a Super Cruise communication issue ultimately resulted in TWO steering columns, an intermediate steering shaft, a new steering wheel, multiple module repairs, a broken module connector, missing steering wheel trim pieces, and months of repeated dealership visits. All of this stemmed from an original clock spring diagnosis that did not fix the problem and appears to have been unnecessary. I understand that vehicles can have problems. What I cannot understand is how one repair can repeatedly lead to another problem, another damaged component, another part replacement, and another trip back to the dealership. I remained patient and respectful throughout this entire process. Not once did I receive a genuine apology. To make matters worse, after finally bringing the vehicle to another dealership, I was informed that the alignment was extremely out of spec and had caused permanent tire damage. What should have been an exciting vehicle purchase turned into months of frustration, wasted time, incorrect diagnoses, repeated repairs, damaged or missing components, and very disappointing quality control. At some point you have to ask: how many times can a dealership drop the ball? More

Print

Jason and John were amazing! !!! Such an easy and great experience! Highly recommended if you are looking for a car !!! Such an easy and great experience! Highly recommended if you are looking for a car More

Print

I have been doing business with Copeland Chevrolet for years and I am always impressed with how well I have been treated by the sales and the services teams. I have always been treated fairly, professiona years and I am always impressed with how well I have been treated by the sales and the services teams. I have always been treated fairly, professionally and with great respect by everyone there. Autum was great to work with, as was Nick, Bill was very attentive online and in person and I can't say enough positive things about Jason. Thanks for a great experience. More

Print

I recently purchased a new truck at Copeland Chevy in Brockton. My family has been loyal Chevy and Copeland customers for many years. It was a tremendous experience in every respect. The entire staff wa Brockton. My family has been loyal Chevy and Copeland customers for many years. It was a tremendous experience in every respect. The entire staff was terrific - 100% helpful, responsive and considerate. Autumn took very good care of me, she was always accessible for questions and information, and was a pleasure to work with throughout the process. More

Print

The whole sales team at Copeland is the best from the top down. The Team made the purchase so easy and straightforward. From Jason to Laura to Mike and Nick thanks for making the buying experience enjoyable down. The Team made the purchase so easy and straightforward. From Jason to Laura to Mike and Nick thanks for making the buying experience enjoyable and hassle free. If you are considering a purchase of a Chevy vehicle there is only one place to go Copeland!!! More

Print

Autumn took great care of us! She helped us get the exact model Silverado we were looking for and helped us get into the right price range we felt comfortable with! 10/10 recommen She helped us get the exact model Silverado we were looking for and helped us get into the right price range we felt comfortable with! 10/10 recommended sitting with her shopping for a new vehicle! More

Print

Best Chevrolet dealership in the Boston area! Managed by professionals, outstanding customer service and excellent quality on auto repairs. I only use Copeland for my 2020 Camaro ZL1 for all o Managed by professionals, outstanding customer service and excellent quality on auto repairs. I only use Copeland for my 2020 Camaro ZL1 for all of the car services and repairs. More

Print

Jason, Steve, Guy, Laura, Frantz thank you for a wonderful experience from start to finish. wonderful experience from start to finish. More

Print

My experience at Copeland and with salesperson Autumn was excellent. I feel I made a good selection on a used car and all the staff I interacted with were terrific. excellent. I feel I made a good selection on a used car and all the staff I interacted with were terrific. More

Print

I loved how helpful everyone was and that everybody was on the same page about the prices, cars and coverages etc. on the same page about the prices, cars and coverages etc. More

Print