Todd Eckard
Todd Eckard at Koons Westminster Toyota

Todd Eckard | Page 16

Assistant Service Manager

Koons Westminster Toyota

375 Baltimore Boulevard
Westminster, MD 21157

4.9
219 Reviews
4.9

219 Reviews

Write a Review

219 Reviews of Todd Eckard

November 14, 2025

Dealership Rating
Employee Rating

Todd Eckard and your service technicians have been wonderful over the years providing me with their knowledge and the needed maintenance expertise to keep my Toyota running in peak condition. More

by mel1213
Service Price Transparency
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Recommend Dealer
Yes

November 14, 2025

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Good service. Very friendly staff. The job was done promptly. The wait time was very reasonable More

by vigeveno
Service Price Transparency
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Recommend Dealer
Yes

November 13, 2025

Dealership Rating
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I was very pleased with this dealership when I came in for service. I was seen right away and only waited for about an hour and a half. Very pleased. More

by deeram97
Service Price Transparency
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Recommend Dealer
Yes

November 13, 2025

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I've been a satisfied customer of Toyota Westminster for many years. Consistency is my primary reason for my rating because it allows for a cadre of outstanding people, customery courtesy, personal relation More

by alansmith828
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: I do not have the names of others who contributed to my satisfaction including the mechanics, drivers in the valet department & those folks who add the personal touch by reaching out to schedule service. I hope I have not overlooked anyone.t

November 13, 2025

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All work was explained, estimated time for said work was spot on. Very friendly on an early Saturday morning. More

by willow91969
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Recommend Dealer
Yes

November 11, 2025

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The service was excellent. I remember Todd and Molly explaining how the service department worked. There was another gentleman sitting on the left at the end of the service d More

by RLEWIS1638
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Recommend Dealer
Yes

November 10, 2025

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Todd Eckard is the best and I keep returning to Koons to do business with him specifically More

by dan thomey
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Recommend Dealer
Yes

November 10, 2025

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Superb quick service. Staff were wonderful to deal with.. Toyota recall service was promptly addressed. More

by dlh250
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Recommend Dealer
Yes

November 10, 2025

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Slow process, 4. 5 hours to rotate tires and r&r rear brakes. Didn’t even solve the problem, as vibration under braking is not the rear, it’s the front. Which I inform More

by ben.snyder0
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Recommend Dealer
No
Nov 11, 2025

Koons Westminster Toyota responded

Ben, we're sorry your visit left you frustrated. Your concerns about communication, time, and unresolved issues are valid, and we truly regret the inconvenience. I'd appreciate the opportunity to speak with you directly to help make things right, please feel free to reach out. Jennifer Engel Koons Westminster Toyota jennifer.engel@koons.com | 410-876-6400

November 10, 2025

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Employee Rating

The service team is always friendly and professional. My oil change and tire rotation rarely take over an hour. Thank you. More

by joy_garvey
Service Price Transparency
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Recommend Dealer
Yes
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