Todd Eckard

I had a concerning problem with my car on Monday, Dec. 22. I called the dealership (thinking I would probably have to wait until after Christmas) but they got me in that very day. I was pretty sure the ne 22. I called the dealership (thinking I would probably have to wait until after Christmas) but they got me in that very day. I was pretty sure the news of the repair was going to involve replacement of parts. To my delight the very knowledgeable mechanic was able to solve the problem with a reboot of my electrical system. I had been warned the problem might involve a charge of $2500. Instead the reboot solved the problem for $86. WOW! To say I was surprised was a severe understatement. I have been coming to Westminster Toyota for years. I have always been delighted with my service and the service department is a huge reason that I will continue to purchase cars from them. More

by barbsretired Verified Customer Verified Customer

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Always helpful. Fully explained everything related to the service received and what flagged for future maintenance. No pressure to agree to unneeded services and had Fully explained everything related to the service received and what flagged for future maintenance. No pressure to agree to unneeded services and had my car pulled around for me More

by Michelle Verified Customer Verified Customer

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Tech did not put all screens back to original settings . Had to return to dealer to have it done. Had to return to dealer to have it done. More

by terrypetry Verified Customer Verified Customer

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Accommodating. I told the service advisor that my children will need to be picked up by noon. I had a 9:15 appointment for an oil change and tire rotation (They did I told the service advisor that my children will need to be picked up by noon. I had a 9:15 appointment for an oil change and tire rotation (They did not lubricate the universal joints on the drive shaft as requested). The advisor stated it will be done by 11:30. 11:30 came, my vehicle is not done. The only reason I gave high marks was the fact that they let me use a loaner vehicle for an how to get my children. More

by adigman5068 Verified Customer Verified Customer

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They didn't want to fix a door noise that's been in several times. Said they couldn't duplicate the issue, however, for nose was still present as soon as I left the parking lot. Do better! several times. Said they couldn't duplicate the issue, however, for nose was still present as soon as I left the parking lot. Do better! More

by ladder404 Verified Customer Verified Customer

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I love Koons Toyota in Westminster! I bought my car here and bring it in for service whenever I need my oil changed, or a maintenance check up. I bought my car here and bring it in for service whenever I need my oil changed, or a maintenance check up. More

by susan.marks1 Verified Customer Verified Customer

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It was an A- because there were too many texts and emails. Also, I asked to have air in tires checked because tire warning was lightning up. That wasn't done until I gave a second reminder when I pick emails. Also, I asked to have air in tires checked because tire warning was lightning up. That wasn't done until I gave a second reminder when I picked the car up. It was difficult to reach my service person by phone and not all messages were returned. More explanation/ teaching would have helped but I had to ask many questions. More

by loismhalley Verified Customer Verified Customer

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Auto Service is always great. Employees are always nice and helpful. Todd is always very nice, and helpful, and provides great service. Employees are always nice and helpful. Todd is always very nice, and helpful, and provides great service. More

by Toyota Lover Verified Customer Verified Customer

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I didn’t know what to expect when I brought the car in for a noisy front dif. Was delighted to hear that it would be replaced under warranty, not repaired. for a noisy front dif. Was delighted to hear that it would be replaced under warranty, not repaired. More

by mock1gt Verified Customer Verified Customer

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Always reassured the shop will accept my service requests and deliver excellent workmanship in providing the best Toyota care. and deliver excellent workmanship in providing the best Toyota care. More

by medieter Verified Customer Verified Customer

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