Todd Eckard
Todd Eckard at Koons Westminster Toyota

Todd Eckard | Page 20

Assistant Service Manager

Koons Westminster Toyota

375 Baltimore Boulevard
Westminster, MD 21157

4.9
219 Reviews
4.9

219 Reviews

Write a Review

219 Reviews of Todd Eckard

January 19, 2024

Dealership Rating
Employee Rating

Excellent service. Upfront and honest. Very person oriented. Service on time and estimate very reliable. More

by Rsmanoy7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2024

Koons Westminster Toyota responded

We appreciate your feedback! It's great to know that you found our service at Koons Westminster Toyota excellent and reliable. We strive for honesty and a person-oriented approach, so we're glad it shows. Thanks again!

October 21, 2023

Dealership Rating
Employee Rating

Nice dealership. Seem to know your needs. Hours really meet the customer needs plus shuttle service is a plus. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Bromwel

Oct 23, 2023

Koons Westminster Toyota responded

Jim, we're glad to know that our hours and shuttle service at Koons Westminster Toyota met your needs. Thanks for the positive feedback!

July 27, 2023

Dealership Rating
Employee Rating

Excellent service, knowledgeable personnel, good results, Courtesy at all levels, and a happy customer. Very fine combination for Toyota. More

by fwalsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2023

Koons Westminster Toyota responded

It's great to know you had such a positive experience at Koons Westminster Toyota. We strive for excellent service and happy customers, so your feedback means a lot to the team!

April 10, 2023

Dealership Rating
Employee Rating

Todd was great he’s professional, courteous and very knowledgeable. He answered all my questions and took the time to keep me informed as to work on my Toyota continued absolutely wonderful experience. More

by hammer77b@comcast.net
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Roberto Espinoza

Apr 19, 2023

Koons Westminster Toyota responded

We are glad to hear that you felt taken care of by Todd. He and the Koons Westminster Toyota team appreciate your support!

March 30, 2023

Dealership Rating
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The service department at Koons was outstanding during today’s maintenance visit. Todd E and George B provided excellent advice related to my Sienna’s upkeep and went above and beyond when troubleshooting More

by Kparker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Bromwell

Mar 30, 2023

Koons Westminster Toyota responded

Thank you for this detailed and glowing review! We're so happy to hear that Todd and George provided you with a thorough and excellent vehicle service. As you said, they always make a point to go above and beyond expectations to deliver top-notch work. We'll be sure to pass on your kudos to them. Our team is also proud to offer a comfortable space for customers to relax while waiting on service--we believe a quality service should account for both the vehicle and the customer's needs. Thank you again for your kind words. We appreciate your business and hope to see you again at Koons Westminster Toyota!

December 21, 2022

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Employee Rating

Great pickup service. Great communications, fair price with the coupon. Will be back for more great service. More

by houseofrj24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 21, 2022

Koons Westminster Toyota responded

It was our pleasure to serve you! Thank you for the excellent review and for trusting Koons Westminster Toyota with your vehicle's care! Safe travels and we hope to see you again down the road!

November 18, 2022

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Employee Rating

Well run and with helpful employees and nice waiting room with WI-FI . That’s why I have my maintenance done at Koons More

by Howiestric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2022

Koons Westminster Toyota responded

Thank you for the 5-star review of Koons Westminster Toyota!

June 23, 2022

Dealership Rating
Employee Rating

Excellent experience at Koons Toyota Westminster! ! All salesman staff service department service associates we're very knowledgeable patient and explained everything when purchasing my vehicle from More

by Buck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 23, 2022

Koons Westminster Toyota responded

Thank you for the great review! We strive to deliver a seamless purchase experience for our guests, and it means a lot to hear that this was reflected in your time working with us. Drive safely in your new vehicle, and we hope to see you back again at Koons Westminster Toyota!

Jun 23, 2022

Buck responded

Thank you for the excellent service that you provided for us while we were purchasing our vehicle at your dealership I give you all five stars !!

April 20, 2022

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Employee Rating

The work was done promptly and well. The coffee in the waiting lounge was good, too. I'm very pleased. More

by sypher436
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 20, 2022

Koons Westminster Toyota responded

It's great you could enjoy a cup of coffee while we assisted with your service needs. Thanks so much for choosing Koons Westminster Toyota!

Apr 20, 2022

sypher436 responded

The work was done promptly and well. The coffee in the waiting lounge was good, too. I like dealing with Koons Westminster Toyota.

May 04, 2022

sypher436 responded

Go ahead and use what I've already written. I cannot improve it.

April 08, 2022

Dealership Rating
Employee Rating

This message is for GM at dealership and the Service MNager. Today my Porsche used car 2018 that I bought at your dealership came to service. It was valet. Unfortunately due to non availability of loane More

by SC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Apr 20, 2022

Koons Westminster Toyota responded

I appreciate you bringing this matter to my attention. We certainly aim to provide a more seamless experience than what you've described, and I want to apologize for the scratches and dents on your vehicle. Your frustration is certainly understandable. I think it would be best if you and I spoke about this matter directly so I can properly address your concerns and hopefully work towards a resolution. Please consider giving me a call when you have the chance. Best, Bob Stoll - Service Manager - 410-876-6400 x11030

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