Todd Froehlich | Page 18

Very poor customer service and communication. Called many times to no answer and no call back. I asked questions and got an attitude from a red haired guy in service I didn’t even want to ask for Called many times to no answer and no call back. I asked questions and got an attitude from a red haired guy in service I didn’t even want to ask for his name. Todd was the guy I got to take care of my service. Very bad communication I had to call many times to no answer and no call back until I asked for a loaner vehicle and they were quick to ask for it back because it had just been sold. The whole process was very strange for it being a dealership. I would rather drive next time 45mins away to Naperville to have my vehicle serviced than a 5 minute drive to have to go there and deal with everything that happened there again. People in sales were great they helped more than people working service. I DO NOT recommend coming here. My truck was returned filthy from the outside and it was a hassle trying to get it straightened out and trying to reach a manager I just gave up on it. More

Report | Print

Always provide good and reliable service. Have been taking my GMCs there for many years. Have been taking my GMCs there for many years. More

by GIOFRANCESCO85 Verified Customer Verified Customer

Report | Print

Muy mal servicio , me querían vender una camioneta en muy mal estado la transmisión y otras cosas q tenía , aún se molestaron cuando les dije q me la arreglaran mal estado la transmisión y otras cosas q tenía , aún se molestaron cuando les dije q me la arreglaran More

by yoelorihuela77 Verified Customer Verified Customer

Report | Print

Todd is the best. Your service dept. is the reason I continue to buy vehicles here. Your service dept. is the reason I continue to buy vehicles here. More

by DAVENPORT22 Verified Customer Verified Customer

Report | Print

I had to call to get status on my vehicle Service adviser call but didn’t left a message adviser call but didn’t left a message More

by EALMENDAREZ7 Verified Customer Verified Customer

Report | Print

The tech found the the issue wete others could not. The cost was a little more than i felt is should have been, but it is fixed. The cost was a little more than i felt is should have been, but it is fixed. More

by Manuelharrah Verified Customer Verified Customer

Report | Print

I brought my car in on a Saturday afternoon Because the check engine light came on And had no Acceleration power at all.I was greeted by Neil who Took my car in and listened to my concerns.he was even abl check engine light came on And had no Acceleration power at all.I was greeted by Neil who Took my car in and listened to my concerns.he was even able to get me a loner vehicle. As I was on my way to my grandson's birthday.party with the balloons. Of course I had to wait till Monday To hear anything about my car. Even though I didn't have a appointment. They were able to Diagnosed the issue with my car and have it fixed. By mid afternoon on Tuesday. And it came in way under what I thought it was going to cost me which is always a bonus. I bring my car here for all my cars service. I've always had a positive experience. And I am so grateful that they were able to help me. On a saturday! More

by wawa3568 Verified Customer Verified Customer

Report | Print

It is a pleasure to have my car serviced. I'm always greeted with a friendly hello from Todd. He is quick to assess my concerns and let's me know the status of the situation. I'm always greeted with a friendly hello from Todd. He is quick to assess my concerns and let's me know the status of the situation. More

by dclococo Verified Customer Verified Customer

Report | Print

I was stranded with the vehicle. Todd arranged for the tow, got it to the dealership for prompt repair. Thank you Todd Todd arranged for the tow, got it to the dealership for prompt repair. Thank you Todd More

by JUNKMAN60191 Verified Customer Verified Customer

Report | Print

VERY GOOD X X X X X X X X X X X X X X X More

by THENICK04 Verified Customer Verified Customer

Report | Print