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Todd Froehlich
Todd Froehlich at Al Piemonte Buick GMC

Todd Froehlich | Page 20

Service Advisor

Al Piemonte Buick GMC

364 W Grand Ave
Elmhurst, IL 60126

Contact Me
4.7
530 Reviews

Dealership Experience

17 yrs, 1 mo

Industry Experience

24 yrs, 8 mos

4.7

530 Reviews

Write a Review

530 Reviews of Todd Froehlich

March 13, 2024

Dealership Rating
Employee Rating

Didn’t perform the service I came to the dealership for. I called them about it and never returned my call. More

by Crtrptr
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jose Valdivia

Print
Mar 15, 2024

Al Piemonte Buick GMC responded

We appreciate you taking the time to share your experience with our service department. Here at Al Piemonte Buick GMC, we like to ensure that each and every vehicle is given the utmost attention to detail. We would like to speak to you about your experience, please feel free to reach out to us at any time. The Al Piemonte Buick GMC Team 888-851-4025

March 11, 2024

Dealership Rating
Employee Rating

Music in show room to loud. Please Improve communications between sales and service. JR is very attentive and knowledgeable when finding answers to our questions. Adrian in fi More

by DeeGee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan "J.R." Galick

Print
Mar 14, 2024

Al Piemonte Buick GMC responded

Thank you for sharing your feedback about your experience, DeeGee. Is there anything else we can improve to earn your 5-star rating? please give me a call to discuss this in person. Sincerely, Mike Hall - General Sales Manager 630-832-9500

March 08, 2024

Dealership Rating
Employee Rating

No stranger to this dealership, purchased my vehicle from here and the service is great and fast, no long waiting More

by GEMINI6464
Recommend Dealer
Yes
Print
Mar 08, 2024

Al Piemonte Buick GMC responded

Thank you for the great review. Is there anything we can improve to earn a 5 star? Please give us a call to discuss this in person. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 07, 2024

Dealership Rating
Employee Rating

I had a very good experience with this dealer team. They are very punctual and very professional, did a very good work and I left in perfect time. More

by noroc11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Valdivia

Print
Mar 08, 2024

Al Piemonte Buick GMC responded

We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at Al Piemonte Buick GMC provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 04, 2024

Dealership Rating
Employee Rating

Very poor customer service and communication. Called many times to no answer and no call back. I asked questions and got an attitude from a red haired guy in service I didn’t even want to ask for More

by sergio.garciajr0206
Recommend Dealer
No
Print
Mar 06, 2024

Al Piemonte Buick GMC responded

Sergio, we appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting us at your earliest convenience, we would like to further discuss what happened and do our best to address these issues. We look forward to speaking with you and regaining your trust in our business. The Al Piemonte Buick GMC Team 888-851-4025

February 29, 2024

Dealership Rating
Employee Rating

Always provide good and reliable service. Have been taking my GMCs there for many years. More

by GIOFRANCESCO85
Recommend Dealer
Yes
Print
Mar 01, 2024

Al Piemonte Buick GMC responded

Gio, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

February 28, 2024

Dealership Rating
Employee Rating

Muy mal servicio , me querían vender una camioneta en muy mal estado la transmisión y otras cosas q tenía , aún se molestaron cuando les dije q me la arreglaran More

by yoelorihuela77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jose Valdivia

Print
Mar 01, 2024

Al Piemonte Buick GMC responded

Esta no es la experiencia que proponemos brindar a nuestros clientes. Nos gustaría discutir su visita más a fondo para que podamos avanzar en una dirección positiva. Por favor, comuníquese con nosotros lo antes posible. The Al Piemonte Buick GMC Team 888-851-4025

February 14, 2024

Dealership Rating
Employee Rating

Todd is the best. Your service dept. is the reason I continue to buy vehicles here. More

by DAVENPORT22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 16, 2024

Al Piemonte Buick GMC responded

Daven, thank you for the feedback! We are happy to hear about your positive experience at Al Piemonte Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

February 10, 2024

Dealership Rating
Employee Rating

I had to call to get status on my vehicle Service adviser call but didn’t left a message More

by EALMENDAREZ7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Valdivia

Print
Feb 12, 2024

Al Piemonte Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. The Al Piemonte Buick GMC Team 888-851-4025

January 31, 2024

Dealership Rating
Employee Rating

The tech found the the issue wete others could not. The cost was a little more than i felt is should have been, but it is fixed. More

by Manuelharrah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Valdivia

Print
Feb 02, 2024

Al Piemonte Buick GMC responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

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