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Todd Froehlich

Overview Reviews (506) Inventory (219)

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Todd Froehlich

Todd Froehlich | Page 31

Service Advisor

Al Piemonte Buick GMC

364 W Grand Ave
Elmhurst, IL 60126

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4.7

506 Reviews

Overview Reviews (506) Inventory (219)

Dealership Experience

16 yrs, 8 mos

Industry Experience

24 yrs, 3 mos

4.7

506 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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506 Reviews of Todd Froehlich

May 27, 2022

Dealership Rating

Employee Rating

incredible service from todd and work was done quickly which is very convenient for me which is very convenient for me More

by TKNIGHTLY

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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May 31, 2022 -

Al Piemonte Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

May 21, 2022

Dealership Rating

Employee Rating

Oil change and warranty work only in the future. Can't afford $180.00 per hour labor rate. Can't afford $180.00 per hour labor rate. More

by HNS.STAN

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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May 24, 2022 -

Al Piemonte Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. The Al Piemonte Buick GMC Team 888-851-4025

May 19, 2022

Dealership Rating

Employee Rating

We are long time customers of this dealership and we love GMC products, but we keep our vehicles for an average of 10 years. Todd Froelich and the amazing service department is the reason we keep coming ba GMC products, but we keep our vehicles for an average of 10 years. Todd Froelich and the amazing service department is the reason we keep coming back. Recently, we were on a road trip in our 2015 Yukon XL when we had a check engine light come on. We found a Chevy dealership and took it in to be checked. Their techs wanted to install a new catalytic converter which would take days to arrive and they were not 100% sure that was the problem. We called Todd as we had serviced the vehicle two weeks prior to the trip. He asked us a bunch of questions, reviewed the service records told us what to look for if it was a catalytic converter problem. Long story short, we finished the trip with absolutely no issues and took the car in for a once over. This is the type of service we've always received from this service team and the reason we continue to be customers at this GMC dealership. Thank you Todd and to all the Service Techs who've kept us running all these years. You are the best! More

by DAVALENTI

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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May 22, 2022 -

Al Piemonte Buick GMC responded

We are pleased to hear that you had an excellent experience with Todd and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

May 18, 2022

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Employee Rating

Everyone was friendly and helpful. I was able to get my car’s oil changed and gas line drained in a fair amount of time. I was able to get my car’s oil changed and gas line drained in a fair amount of time. More

by pmarlow123abc

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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May 22, 2022 -

Al Piemonte Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

May 15, 2022

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Employee Rating

great experience. speedy and took care of everything!! no complaints here! we will be back! speedy and took care of everything!! no complaints here! we will be back! More

by KRIS92885

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jose Valdivia

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May 18, 2022 -

Al Piemonte Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

May 12, 2022

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Employee Rating

the service was great. ..i was in out quick and easy...service people were friendly ..i was in out quick and easy...service people were friendly More

by MARCOMANCINELLI

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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May 16, 2022 -

Al Piemonte Buick GMC responded

May 10, 2022

Dealership Rating

Employee Rating

I did not have a service appointment but just came in. They were able to fit me in the same day and most accommodating They were able to fit me in the same day and most accommodating More

by jalarsen27

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jose Valdivia

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May 12, 2022 -

Al Piemonte Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

May 04, 2022

Dealership Rating

Employee Rating

I expected to wait 2 hours for service, however it only took just over 1 hour took just over 1 hour More

by TONYCAT303

Verified Customer

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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May 06, 2022 -

Al Piemonte Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

April 30, 2022

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Employee Rating

Service staff is always very helpful. Todd always gets me an answer for any questions I may have. Todd always gets me an answer for any questions I may have. More

by FOOTMAN86

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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May 03, 2022 -

Al Piemonte Buick GMC responded

Hi FOOTMAN86 and thank you for your kind words. We are very happy to hear that Todd was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

April 17, 2022

Dealership Rating

Employee Rating

I believe this dealership is a good place to service vehicles and to buy cars vehicles and to buy cars More

by PERCIVEPOLK

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jose Valdivia

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Apr 19, 2022 -

Al Piemonte Buick GMC responded

Thank you for the great review. Is there anything we can improve to earn a 5 star? Please give us a call to discuss this in person. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

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