Todd Froehlich
Todd Froehlich at Al Piemonte Buick GMC

Todd Froehlich | Page 38

Service Advisor

Al Piemonte Buick GMC

364 W Grand Ave
Elmhurst, IL 60126

Contact Me
4.7
502 Reviews

Dealership Experience

16 yrs, 7 mos

Industry Experience

24 yrs, 2 mos

4.7

502 Reviews

Write a Review

502 Reviews of Todd Froehlich

September 22, 2021

Dealership Rating
Employee Rating

In this dealership I had the worst experience of my life, they treated me badly, the manager was aggressive with me because I am a woman and they stole money from me for things that they do not give an expla More

by Gloria herrera
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Digital Airstrike, Joseph Rueda, Frank Stanghellini, Rueda

Sep 23, 2021

Al Piemonte Buick GMC responded

We acknowledge your review and are currently looking into the events you’ve detailed.

September 04, 2021

Dealership Rating
Employee Rating

So far so good. Always ready with a friendly greeting. Waiting area always clean. Coffee available if interested. Todd always ready to find out the problem and provides good solutions. Car is always clean More

by POPPACAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2021

Al Piemonte Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

September 01, 2021

Dealership Rating
Employee Rating

Best service center ever. We always call ahead to Todd to schedule our service. Always greeted with a smile, maintenance issues are discussed and there are no surprises. More

by DAVALENTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Valdivia

Sep 03, 2021

Al Piemonte Buick GMC responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

August 31, 2021

Dealership Rating
Employee Rating

very friendly and great service getting a ride to work very friendly and great service getting a ride to work so i could pick up my Acadia later is always a plus thanks Todd & Team GMC More

by ioccken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2021

Al Piemonte Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

August 27, 2021

Dealership Rating
Employee Rating

Dropped off my truck for three issues 1- vibration while Dropped off my truck for three issues 1- vibration while shifting I was told it was because of bent rims and they balanced my tires if rims are bent More

by giuliano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 27, 2021

Al Piemonte Buick GMC responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. The Al Piemonte Buick GMC Team 888-851-4025

Sep 02, 2021

giuliano responded

Who would you like me to speak to name and phone? the number listed is for Al Piemonte Nissan.

Sep 26, 2021

giuliano responded

https://gmauthority.com/blog/2019/08/tsb-seems-to-fix-8-speed-automatic-gm-transmission-problems/

August 17, 2021

Dealership Rating
Employee Rating

Excellent service, friendly, efficient and nice. Price is a little higher than non dealership,but quality of products makes it worthy .Highly recommended always.I have been taking my car for six years. More

by djkvenice
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Quimso, Jose Valdivia

Aug 20, 2021

Al Piemonte Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

August 15, 2021

Dealership Rating
Employee Rating

The facility is clean. I liked the doors being open to bring in the outside air. This location is close to my house. Tire rotation cost is too high. More

by fnaselva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dustin Morton

Aug 25, 2021

Al Piemonte Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

August 13, 2021

Dealership Rating
Employee Rating

Very good service. Waiting area could use an upgrade. Vehicle service was completed in a timely manner and brake check was done well without an upsell proposed. More

by jimbowler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Valdivia

Aug 18, 2021

Al Piemonte Buick GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

August 12, 2021

Dealership Rating
Employee Rating

Todd has been the only guy I trust since 2008. He's never steered me wrong in keeping my daughter safe. He's also kept my 2008 Saturn running so now she can drive it! More

by ecafasso
Customer Service
Friendliness
Recommend Dealer
Yes
Aug 16, 2021

Al Piemonte Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

August 03, 2021

Dealership Rating
Employee Rating

Already did this is a duplicate request. Todd was great and he saved me money with warranty coverage. This second review wants to much wordage. More

by HNS.STAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 06, 2021

Al Piemonte Buick GMC responded

Thank you for taking the time to write this review. We are pleased to hear that Todd was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

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