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Todd Froehlich
530 Reviews
Dealership Experience
17 yrs, 1 mo
Industry Experience
24 yrs, 8 mos
530 Reviews
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530 Reviews of Todd Froehlich
Verified Customer
December 19, 2021
On 12/13/21 we brought our 2016 Buick Cascada in for an oil change. Checking the car's record, Todd, the service writer, suggested that we have the Transmission Fluid, the Coolant, and the Brake Fluid chan oil change. Checking the car's record, Todd, the service writer, suggested that we have the Transmission Fluid, the Coolant, and the Brake Fluid changed as well. We agreed and left after paying a $600 bill. We were forced to return on Saturday 12/18/2021 because the car exuded a strong, pungent burning smell. Nicolas Moore, the service writer, was very attentive to our concern. He reported that they found oil spilled on the frame near the filter and that was splashing on the exhaust system and burning. The spill was cleaned and the car no longer exudes the burning smell. Nicolas was attentive to the issue, He did not want us to have to return on Monday. We are senior citizens and in over fifty years of oil changes, we never have had one where the technician had an "accident" and failed to clean his/her mess. We were further disappointed, after spending an unnecessary (in our minds) Saturday morning getting an issue fixed that should not have happened, we were not even assured that our next oil change would be on the dealer. No voucher. No coupon. No recompense for our time spent due to the dealer's error. More
by gzeller
December 19, 2021
Giulianos customer service is beyond amazing. He went above and beyond any expectation I had. I originally went in to sell my 2018 CRV for the kbb cash value with the intent of traveling out of state to above and beyond any expectation I had. I originally went in to sell my 2018 CRV for the kbb cash value with the intent of traveling out of state to purchase the used car I wanted from another dealer. Had I tried to go through that process on my own I don’t think I would have been successful . Giuliano took all the hassle out of the process and actually acquired me the trade in tax credit which I would have lost. Giuliano contacted multiple out of state dealers for me with the very specific truck I wanted. He also saved me a trip driving half way across the country to make the purchase and bring the truck home. I would highly recommend this dealer. They make sure the customers get what they want and don’t pressure you into a purchase you don’t want. The team treated me like a friend and not just another customer. Very thankful for how it turned out. More
by SPHEROTH16
Other Employees Tagged: Arturo Bueno, Shannon Hunt, Tony Losacco, Alex Rivas, Joseph Rueda, Frank Stanghellini, Jose Valdivia, Giuliano
December 18, 2021
I went for a oil change and it was done in a timely manner every time i go there i het good service and it is convenient and the dealer ship is close to where i live i always like going there because manner every time i go there i het good service and it is convenient and the dealer ship is close to where i live i always like going there because the service employee and the employee who work on the vehicles know what they are doing i have been to other dealer ship and i don't get the service that i get from al Piemonte Buick Gmc More
by nigelgallyot
Other Employees Tagged: Jose Valdivia
December 17, 2021
The service at Al Piemonte Buick GMC rocks. Everyone is so knowledgeable and friendly. Kudos to Todd who always remembers me and Rick who took care of an issue I had with great ease. so knowledgeable and friendly. Kudos to Todd who always remembers me and Rick who took care of an issue I had with great ease. More
by NEWCARFROM CASTLE
Other Employees Tagged: Jose Valdivia
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