Todd Froehlich | Page 41

Todd was very helpful. Wait time was good. Nice to see some familiar faces. Keep up the good work. Thanks for all the services, long time customer. some familiar faces. Keep up the good work. Thanks for all the services, long time customer. More

by buick owner Verified Customer Verified Customer

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Definitely not the same customer service as the old ownership. I called seven times in one day left three voicemails never got a hold of service and the operator is very rude saying well they're probab ownership. I called seven times in one day left three voicemails never got a hold of service and the operator is very rude saying well they're probably busy with customers so they'll call you back when they got time which is what 3 weeks for a call back unbelievable I found a better place to take my car and to buy a car. Al Piemonte Ford always had a bad reputation now they're going to ruin Buick. More

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Had one prior poor incident with this dealership which was resolved very well by the Service Writer Gigi, Service Manager Lori, and General Manger Mike Hall on a follow up visit. I wrote a great review f was resolved very well by the Service Writer Gigi, Service Manager Lori, and General Manger Mike Hall on a follow up visit. I wrote a great review for this dealership on Google Reviews. However after that, I called on October 30th with an issue and never received a call back. I called on February 1st and spoke to Gigi. Set up an appointment for later that day to drop off my truck. Several hours later I received a call from Todd. Who stated that they would no longer service my vehicle. Eventually I was forwarded eventually to the Parts Manager who explained that Mike Jones the Service Director - who as it turns out is listed at Al Piemonte Nissan and oversees both - reviewed the file and they would not be able to meet my needs. Basically it explained to me that due to the prior problem I had with my truck they would no longer allow me to bring my truck there for service per Mike Jones. I make no claims to have been pleasant during this phone call. But the two people who resolved the issue are no longer there (Lori & Mike) Would give them all the business. Todd needs to find a new line of work. Gigi has been great. Instead , someone I never met didn't even have the time of day to call and explain or understand things were resolved. But apparently they were not. The truth is I was refused service because Mike Jones saw that my review on this site never came down. He did not want another bad review. He was never a part of any of it. What if maybe. The staff actually did their jobs and got a good review. Like the one they have on Google? These reviews are manipulated plain and simple. More

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No masks being worn by staff. I know how to take precautions & I made sure to disinfect my belongings after service. They are the only people I trust with my car because it is always great service & precautions & I made sure to disinfect my belongings after service. They are the only people I trust with my car because it is always great service & this is also where I bought my car from. Just curious as to why the no-mask wearing. More

by KC Verified Customer Verified Customer

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I was very happy Alex accepted me even though I didn’t have an appt. Tod from Service was very kind and professional. And so happy you now have loaner cars for us if we need to leave our car. Your still have an appt. Tod from Service was very kind and professional. And so happy you now have loaner cars for us if we need to leave our car. Your still very high priced, but I was at your mercy so needed to pay. Thank you for such good work and professionalism. More

by E.CHAVEZDEBORAH77 Verified Customer Verified Customer

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When I called to setup an appointment. The team was very accommodating, and when I called to let them know I had finished quicker than I thought, they stated for me to bring my vehicle in for servicing at a accommodating, and when I called to let them know I had finished quicker than I thought, they stated for me to bring my vehicle in for servicing at an earlier time slot. Top shelf professionalism all the way around. They also line to laugh and smile which is AWESOME!!! More

by LOVELLLEE.AL Verified Customer Verified Customer

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The service was prompt and explained what was needed and was not pushing to get the other services done then and there. Great service staff.. Will be back in the future. was not pushing to get the other services done then and there. Great service staff.. Will be back in the future. More

by markmesa99 Verified Customer Verified Customer

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They're ok. Not much to say. Customer service could be a whole lot better. Overall service for me would be rated as 5 on a scale from 1-10 whole lot better. Overall service for me would be rated as 5 on a scale from 1-10 More

by karlgoins Verified Customer Verified Customer

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Purchased my vehicle there brand new. Have had 99% of all service work performed there and boy have I had a lot of trouble with this vehicle. When I came in hardly No one was wearing a mask I was Appalled. B service work performed there and boy have I had a lot of trouble with this vehicle. When I came in hardly No one was wearing a mask I was Appalled. Being a Senior it made me extremely Nervous I even went Outside to finish waiting for my car I even said to Todd y’all gone Kill me as even more workers walked freely through the Service Dept as well as the Entire building. Then I had to pay $100.00 for a $2000.00 plus diagnosis that I didn’t get done I felt Totally Screwed all the way around. Jesus More

by PASSMENOT Verified Customer Verified Customer

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So this was actually my first time buying from a dealership, when I entered I was greeted by a salesman, Tony L and was glad he did. He was very nice and knowledgeable and most importantly for me He dealership, when I entered I was greeted by a salesman, Tony L and was glad he did. He was very nice and knowledgeable and most importantly for me He didn’t make me feel pressured at all. He walked the lot with me and was able to test drive a few as I needed to get into something bigger and safe for my kids and I. Tony recommended a 2017 Tahoe that they had and I loved it. He also worked with his finance team to make sure I was comfortable with my payments. Extremely happy and satisfied. Thanks Tony for making this a smooth first time experience! Ask for Tony!! More

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