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Todd Froehlich
509 Reviews
Dealership Experience
16 yrs, 9 mos
Industry Experience
24 yrs, 4 mos
509 Reviews
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509 Reviews of Todd Froehlich
March 09, 2020
Absolute Horrible Experience I bought my vehicle from Al Piemonte Buick GMC in 2015 when the dealership was owned by Howard Buick GMC. After the switch, the level of customer serv I bought my vehicle from Al Piemonte Buick GMC in 2015 when the dealership was owned by Howard Buick GMC. After the switch, the level of customer services I was accustomed to receiving plummeted drastically. I took my vehicle in for a repair, paid for a service, only to find out less than 24 hours later the repair was never done, and also I was asked to bring my vehicle back in and was to be charged for the service I already paid for. I picked my vehicle and the porter brought my vehicle out to the front of the dealership unwashed and unvacuumed. Unacceptable. The fact that the service department barely answers the phone anymore is mindboggling. I will NEVER use this dealership for any service in the future. I even attempted to call another Al Piemonte service director from another dealership with hopes of receiving assistance, but my voicemail message was never returned. Shame on you Al Piemonte Buick GMC. The absolute worse service I have ever received from any company. More
by Unsatisfied Customer
Verified CustomerOther Employees Tagged: Lori Devega
March 01, 2020
Great service Todd is very courteous. Service is outstanding and very knowledgeable. Goes above and beyond for customers. Been going here for service for a long t Todd is very courteous. Service is outstanding and very knowledgeable. Goes above and beyond for customers. Been going here for service for a long time. Would definitely recommend it. More
by STEPHEN.LESNIAK
February 28, 2020
The service department is always friendly and helpful. Todd is always honest and informative about my car. The schedule is also very much flexible with my time. Todd is always honest and informative about my car. The schedule is also very much flexible with my time. More
by MAGGIEUTTERBACK1220
February 28, 2020
Stopped in Wednesday, tire low. They checked pressure on all 4 tires and added where needed. Out in 15 minutes. Thursday, rear tire low again. Brought it in 7 am. Found a nail in it, repaired, done by 10 all 4 tires and added where needed. Out in 15 minutes. Thursday, rear tire low again. Brought it in 7 am. Found a nail in it, repaired, done by 10 am, picked it up washed and ready to go. Awesome service, again. More
by RSPURPLEPASSION
February 27, 2020
Working with Todd is consistently a good experience. Fact based, genuine, solid with his knowledge of the service team and my vehicle. Feedback for the survey team, demanding a minimum number of words Fact based, genuine, solid with his knowledge of the service team and my vehicle. Feedback for the survey team, demanding a minimum number of words is strong incentive to skip the survey. More
by EAANDERSON2
February 27, 2020
SERVICE I DEALT WITH TODD FROEHLICH WHO IS VERY PROFESIONAL MY RECOMMENDATION: TO RETAIN GOOD PEOPLE IS TO REWARD THEM! LET ME KNOW WHAT U THINK I DEALT WITH TODD FROEHLICH WHO IS VERY PROFESIONAL MY RECOMMENDATION: TO RETAIN GOOD PEOPLE IS TO REWARD THEM! LET ME KNOW WHAT U THINK More
by jamesturus
February 25, 2020
My experience at the new Al Piemonte Buick GMC was a My experience at the new Al Piemonte Buick GMC was a good one and the service manager Todd took care of my issues and the mechanics did a thorough in My experience at the new Al Piemonte Buick GMC was a good one and the service manager Todd took care of my issues and the mechanics did a thorough inspection of my vehicle also made a repair on my front end and aligned my vehicle and I think they did a great job More
by FISHFIRST2003
February 25, 2020
Joe was amazing and extremely helpful. He answered all my questions and provided me with everything I needed to know about the new car. I would definitely recommend Al Piemonte and Joe if you are looking for questions and provided me with everything I needed to know about the new car. I would definitely recommend Al Piemonte and Joe if you are looking for a new car. More
by TVENTURA
Other Employees Tagged: Joe Cardenas, Lori Devega, Ervin Memusha, Joe Tedula
February 20, 2020
todd has been my service rep. since i bought both of my cars there and took them in for service he always went the extra mile to help me i dont really know the rest of the team but every one is so nice , cars there and took them in for service he always went the extra mile to help me i dont really know the rest of the team but every one is so nice ,the driver that takes us to the rest. while we wait for the cars to the person who washes them before we leave with them thank you Eleanor Caminata &Alex More
by ECAMINATA
Other Employees Tagged: Jim Constantine, Elizabeth Guerra, Ervin Memusha
