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Todd Froehlich
524 Reviews
Dealership Experience
16 yrs, 11 mos
Industry Experience
24 yrs, 6 mos
524 Reviews
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524 Reviews of Todd Froehlich
January 16, 2020
Acceptablr I was surprised that I was not notified of the change of ownership. I was given the service I expect from that location Everyone was friendly. I was surprised that I was not notified of the change of ownership. I was given the service I expect from that location Everyone was friendly. More
by CCET5107
Verified Customer
January 10, 2020
Questionable Customer Service My inital experience with the Service Center & Al Piemonte Dealership is they didn't delivery my vehicle that was in for service as promised. Call mul My inital experience with the Service Center & Al Piemonte Dealership is they didn't delivery my vehicle that was in for service as promised. Call multiple times over multiple days to check status and left messages but not response. I final got a call back on the 2nd day in the afternoon telling me the vehicle wouldn't be ready till Wed. 1/08. I told them that wasn't acceptable but they couldn't do anything. Than two hours later they called and said my vehicle was ready. The vehicle was in for a replacement battery and an oil change and to reinstall the console trim that was take apart in an attempt to get the Shifter into neutral to move the car original due to a dead battery. Need to have better instructions how to get the vehicle into neutral with a dead battery. Nothing in the Car Booklet. They need people to answer the phone and be able to follow up with the customer in a time manner. Not sure if I could recommend this Service Center. I was a customer of Howard Buick-GMC for 10+ years and never had a problem with their Service Center. My 1st experience with Al Piemonte Service Center is questionable. More
by paul.swiderski
Other Employees Tagged: Lori Devega, Eric Salazar
January 04, 2020
Service Department The service department at Al. Piedmont was excellent. They kept me current on the status of the repairs. The vehicle now operates like I just drove it The service department at Al. Piedmont was excellent. They kept me current on the status of the repairs. The vehicle now operates like I just drove it off the dealership lot. More
by flococo
December 29, 2019
GREAT customer service - honest, friendly, top rated I have been dealing with this dealership for many years and have never encountered a problem that couldn't be solved. I have complete faith and trust I have been dealing with this dealership for many years and have never encountered a problem that couldn't be solved. I have complete faith and trust in them and would recommend the sales staff as well as the service department to everyone. More
by bonnielogan898
December 28, 2019
Excellent customer service Treated fairly. Excellent customer service. Have been coming to this dealership for 20 years. New owners are even more family oriented than previous Treated fairly. Excellent customer service. Have been coming to this dealership for 20 years. New owners are even more family oriented than previous owners were. My loyalty was honored and appreciated and I know that my future visits to Service for maintenance will be treated the same. More
by cheryle631906
Other Employees Tagged: Joe Cardenas, Tony Losacco, Dave Webb
December 27, 2019
Service Visit Great service visit. We knew this visit will take a couple of days. The service advisor had my loaner ready when I got there and the paperwork ready Great service visit. We knew this visit will take a couple of days. The service advisor had my loaner ready when I got there and the paperwork ready for my appointment as promised. He then kept me updated with status all along the way and made sure I felt comfortable with the updates. More
by DJM
December 25, 2019
Service My car has been serviced there twice for the same issue (timing exchange). I have the extended warranty on my car and they were reluctant about paying My car has been serviced there twice for the same issue (timing exchange). I have the extended warranty on my car and they were reluctant about paying for the same problem. I got a call from Tod that said my car was read but I would need a battery, He said something was draining the battery because it wouldn't start without a jump. I would need to buy a battery. Apparently there is still an issue with my car, I drove the car 1 block and it was knocking and shaking. I took it back to the dealer. I had no way home couldn't get a loaner because I didn't have my licence with me, The porter had to drive me home. Also I was told if I bought a new battery they would put it in free of charge. There is no way my car was test driven, More
by DLEXUS2
December 20, 2019
New teams is amazing! Todd held my hand through the whole service experience. My vehicle was clean and the seat was left where I left it. The coffee machine is pretty cool Todd held my hand through the whole service experience. My vehicle was clean and the seat was left where I left it. The coffee machine is pretty cool too. Didnt have cream or sugar tho...weird More
by JAKE.CHAMBERS
December 19, 2019
Service Dept. Review Todd always does a great job. He is friendly, efficient and very knowledgeable. I have great confidence in him and always request him when I need se Todd always does a great job. He is friendly, efficient and very knowledgeable. I have great confidence in him and always request him when I need service. I miss the periodic dealer coupons that used to be sent from Howard Buick. Every little bit helps. More
by HANSEN.CHERYL
December 13, 2019
Great experience I trust the service department to always perform quality work on my Regal. I have never been disappointed with any work that has been completed. The I trust the service department to always perform quality work on my Regal. I have never been disappointed with any work that has been completed. The service employees are always professional. More
by BROWNEYEDRN
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