Todd Hartung | Page 3

Mercedes Benz of Plano is a stellar dealership across the board. Not only service department, but also roadside assistance 24/7 and the sales department. I am 500% satisfied every single time. :) board. Not only service department, but also roadside assistance 24/7 and the sales department. I am 500% satisfied every single time. :) More

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This is my 4th MB. Best car ever! Dealership is awesome as for sales & service. Very customer oriented and finance was easy and not pushy. Todd Hurtang has to be the best salesman you’ve ever had! He went as for sales & service. Very customer oriented and finance was easy and not pushy. Todd Hurtang has to be the best salesman you’ve ever had! He went above and beyond finding the right car for me. More

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Everyone at MB Plano, from Todd in Sales to Chuck in Service, provides OUTSTANDING customer service! We spent several days, and over 48 emails, trying to find THE car, and when I did, the sales process Service, provides OUTSTANDING customer service! We spent several days, and over 48 emails, trying to find THE car, and when I did, the sales process was smooth and transparent. This is my dealership and I cannot imagine going anywhere else! More

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Was told they were able to duplicate noise in front wheel of my GLC. Was told at first it was because of the the tires then it was because it was a 4matic and they had a LI from Mercedes that confirm it. The of my GLC. Was told at first it was because of the the tires then it was because it was a 4matic and they had a LI from Mercedes that confirm it. Then when I got the maintenance report it said they couldn't duplicate the problem, but it did refer to the LI document that said certain Mercedes were subject to make a noise in the wheel and the solution is to buy different tires. Issue #1 Complaint went from "Could Duplicate" to "Could Not Duplicate" , why? Issue #2 A 70,000 luxury vehicle should not have a drivetrain that cracks or jerks and is considered normal. I had a GLA I traded in on the GLC because it had a dual clutch transmission that shifted rough in the first two gears and was told it was normal for it. I see a pattern here with Mercedes and this dealership. More

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I have purchased 2 vehicles from MB of Plano. This dealership is both very professional and welcoming. I have experienced extraordinary service from receptionists, to sales staff to service managers. dealership is both very professional and welcoming. I have experienced extraordinary service from receptionists, to sales staff to service managers. I highly recommend them. More

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Todd H. Offers the best service you will ever have or ever receive hands down. He get 2 thumbs up! Top notch service. I am Todd H customer forever ever receive hands down. He get 2 thumbs up! Top notch service. I am Todd H customer forever More

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Sales explained car function and options clearly and being very helpful when have any questions or concerns, great service and friendly staff, will refer to friends for sure being very helpful when have any questions or concerns, great service and friendly staff, will refer to friends for sure More

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As always great customer service by Todd Hartung and the rest of MB Plano team. I’ll continue to shop there for my car needs. rest of MB Plano team. I’ll continue to shop there for my car needs. More

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From purchase to service, its all the worst of the worst!! From the time you try and purchase a car to the point where you fall for their scams and maybe buy a car from them, you will have consistently bad ser From the time you try and purchase a car to the point where you fall for their scams and maybe buy a car from them, you will have consistently bad service from staff who lie and don't do their job. I've bought 7 cars from Mercedes of Plano and for the first 6, they were great. But about 5 years ago they had an ownership change and its been downhill ever since. They lost most of their good people to a dealership in McKinney and are quickly loosing all their long-time customers to other dealerships. Save yourself the heartache, headache and money and go anywhere else. I'm not saying every other dealer is better only that in DFW, Mercedes of Plano is the pitts. Don't believe me? Well go buy a car there and come back in a few months and read this post. More

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Excellent service . Very professional and we were fortunate to meet Todd who made life so simple. Thanks Todd. We can ride away with the car in just a couple of hours. Vasanth Kumar fortunate to meet Todd who made life so simple. Thanks Todd. We can ride away with the car in just a couple of hours. Vasanth Kumar More

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