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Todd Kerns
Todd Kerns at Tri State Nissan

Todd Kerns | Page 3

Service Advisor

Tri State Nissan

1230 Millwood Pike
Winchester, VA 22602

4.7
69 Reviews
4.7

69 Reviews

Write a Review

69 Reviews of Todd Kerns

December 31, 2023

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Great truck inspection, quicker time in and out than expected. I get reliable service at this dealership! More

by 4ALGERS
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Yes
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Jan 10, 2024

Tri State Nissan responded

4algers, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Thank You, Kind Regards, Jennifer Stead Owner Loyalty Manager Tri-State Nissan (540)771-3016

December 30, 2023

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Very pleasant experience. Promised as he said. Thank you so much Todd for your quick service and great experience. More

by bjnetzer
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Jan 09, 2024

Tri State Nissan responded

Bjnetzer, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Thank You, Kind Regards, Jennifer Stead Owner Loyalty Manager Tri-State Nissan (540)771-3016

December 08, 2023

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Skyler met me at the door, got the truck in, in less than a minute. I am a return customer so all my info is on file so using the vehicle information she looked it up and I was off to lunch in less than a m More

by hugh2
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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Siebert, Greg Strosnider, Josh Stogdale, Skylar Warner

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Dec 08, 2023

Tri State Nissan responded

Wow! Skyler and our team at Tri-State Nissan are overjoyed by your amazing feedback! We're delighted to have you as a return customer, and it's fantastic to hear that Skyler's efficiency and attention to detail made your experience seamless. Providing quick and thorough service is a priority for us, and we're thrilled that we could meet your expectations. Thank you for taking the time to share your positive experience, and we look forward to serving you again in the future. Safe travels, and thanks for choosing Tri-State Nissan!

December 04, 2023

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Service repairs are extremely high! ! Oil changes are good. Tire rotation and minor, I mean very minor work is okay anything else shop around. More

by ZSCOTT2
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Yes
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Dec 08, 2023

Tri State Nissan responded

We appreciate your feedback! We're glad to hear that you're satisfied with our oil changes, tire rotations, and minor services. We understand that service costs are an important consideration, and we're always looking for ways to provide value to our customers. If you ever have specific concerns or would like to discuss pricing, please don't hesitate to reach out. We're here to help, and your input is valuable as we strive to improve our services. Thank you for choosing us, and we hope to continue serving you for all your automotive needs.

Dec 15, 2023

Tri State Nissan responded

Hello Customer, We appreciate the review and rating. We would like to let you know that when it comes to and service work either minor or major we take our time to ensure your vehicle is getting the best quality parts and labor. Our parts are Genuine Nissan parts which do seem a little more costly but they are the best you can buy for the Brand. As well as our technicians are Nissan Certified and continue to work hard maintaining the qualifications required to do so. We apologize that it may seem a lot sometimes but we reassure you that our work is worth the money. We hope you have a good day. Thank you for being a Nissan Valued Customer.

November 12, 2023

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Staff is super nice. They always take good care of my vehicle. Service is quick. More

by huntreese
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Martin Arellano

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Nov 16, 2023

Tri State Nissan responded

We're delighted to hear that our staff's friendliness and efficiency have left a positive impression on you! 🌟 Your satisfaction and the well-being of your vehicle are our top priorities. We appreciate your kind words and look forward to continuing to provide you with quick and excellent service in the future!

November 11, 2023

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Todd was very helpful throughout; good communications; easy access by phone; answered all my questions. More

by nellis4
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Yes
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Nov 16, 2023

Tri State Nissan responded

Thank you so much for your kind words! 🌟 We're thrilled to hear that Todd provided helpful and effective assistance, ensuring clear communication and easy access by phone. If you have any more questions or if there's anything else we can help you with, feel free to reach out. Your satisfaction is our priority!

November 05, 2023

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Very quick and efficient. They explained everything to me in detail. Very friendly. I will be back. More

by evlstu
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Yes
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Nov 09, 2023

Tri State Nissan responded

Awesome to hear, thank you! We're thrilled that you found our service quick, efficient, and friendly. If there's anything specific you loved or any way we can make your next visit even better, feel free to share. Looking forward to welcoming you back when you're ready!

September 21, 2023

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The shop manager was prompt and friendly. He answered the questions I had concerning tune ups and tires. More

by spring53
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Martin Arellano

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Sep 21, 2023

Tri State Nissan responded

We're thrilled to hear you had a good experience with our shop manager! Prompt and friendly service is our pedal-powered promise, and we're delighted he could steer you in the right direction regarding tune-ups and tires. Thanks for rolling by and choosing us for your car needs – we're always here to help you cruise smoothly on the road!

September 16, 2023

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Todd did a great job and was a real joy to work with. Really appreciate all he did for me. More

by faithden2
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Yes
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Sep 18, 2023

Tri State Nissan responded

We're thrilled to hear that Todd made your experience a delightful one, Faith! Todd truly excels at bringing joy into his work and ensuring client satisfaction. We'll be sure to pass along your kind words, and we look forward to assisting you again in the future.

September 14, 2023

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Martin did an excellent job explaining exactly what needed to be done and how the process would work. Once my vehicle was dropped off everything progressed exactly how Martin said it would and I got my More

by GSF13EMAIL
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Martin Arellano

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Sep 15, 2023

Tri State Nissan responded

Thank you for your fantastic feedback! We're delighted to hear that Martin provided you with such a clear and precise explanation of our process. At our service center, we believe in under-promising and over-delivering, so it's no surprise that you got your vehicle back sooner than expected. We look forward to serving you again in the future!

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