Todd Kerns | Page 6

Tri State Nissan responded

Hello Valued Customer, We grateful for your time giving us a review and 5 star rating of your customer service experience. We appreciate the value of every single person that walks through our doors. Your time and loyalty are priceless and is what means the most to us and we are so lucky to have you invest that with us here at Tri-State Nissan. Thank you for being a member of our valued customer family. Hope you have a great day.

Tri State Nissan responded

Hello Tri-State Nissan Customer, We are so pleased to hear that our on your most recent service visit that our team of Service Advisors are continuing daily to go above and beyond to make sure customer satisfaction ranks #1 everyday. Every person who enters our doors deserves the best and will have our full attention when describing their vehicles service needs. We understand everyone's time is valuable our team strives to continue to do their best in maintaining every one's specific car needs. It means a lot to us that you have taken the time to let our dealership and other's know how well our team is doing and that all of their hard work is paying off. Thank you so much for your fantastic review and 5 star rating. It truly is appreciated and recognized by all. We are so thankful to have you as a Valued Nissan Customer. We hope you truly have a blessed day,

Tri State Nissan responded

We're thrilled to hear we could surprise you with our speedy Saturday service! At Tri-State Nissan, we're all about exceeding expectations and ensuring your car is in top shape. Thanks for choosing us, and we look forward to serving you again soon!

Tri State Nissan responded

We appreciate your feedback! Ensuring convenience and maintaining a friendly atmosphere for our customers is always our priority. Thank you for choosing us for your maintenance needs. We look forward to continuing to provide you with excellent service in the future!

Tri State Nissan responded

Thank you for taking the time to let us know how we did. The review and 5 star rating mean so much and it is such a blessing to work along side these ladies and gentlemen everyday. Their care and compassion for every customer they encounter is truly amazing. We Hope you enjoy your new vehicle and Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our select team members and dealership. Please feel free to let them know how well we represent their brand not only in brand knowledge but in the most important, Customer Service satisfaction. If you have any questions, please feel free to contact me directly at 540-771-3016

Tri State Nissan responded

Thank you for taking the time to let us know how we did. The review and 5 star rating mean so much and it is such a blessing to work along side these ladies and gentlemen everyday. Their care and compassion for every customer they encounter is truly amazing. We Hope you enjoy your new vehicle and Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our select team members and dealership. Please feel free to let them know how well we represent their brand not only in brand knowledge but in the most important, Customer Service satisfaction. If you have any questions, please feel free to contact me directly.

Tri State Nissan responded

Larrythompson0, thank you for your kind review; we are happy to pass along your comments to the team here at Tri-State Nissan! We sincerely apologize for you feeling offended and your right it is uncalled for. I will make sure that this does not go un acknowledged. To the rest I'm super glad you had a good sales visit, our mission is to make the next one exceptional. Please be on the look out for Nissan's survey email sent directly from Nissan in regards to your customer service experience. Please let them know how we are are doing and how well we are representing their Vehicle Brand. We appreciate your review rating. Thank you for being a valued Member of Tri-Sates Customer Family.

Tri State Nissan responded

Monaashby, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Thank You, Kind Regards, Jennifer Stead Owner Loyalty Manager Tri-State Nissan (540)771-3016

Tri State Nissan responded

Thank you for taking the time to let us know how we did. The review and 5 star rating mean so much and it is such a blessing to work along side these ladies and gentlemen everyday. Their care and compassion for every customer they encounter is truly amazing. We Hope you enjoy your new vehicle and Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our select team members and dealership. Please feel free to let them know how well we represent their brand not only in brand knowledge but in the most important, Customer Service satisfaction. If you have any questions, please feel free to contact me directly.

Tri State Nissan responded

4algers, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Thank You, Kind Regards, Jennifer Stead Owner Loyalty Manager Tri-State Nissan (540)771-3016