Todd Kerns
Todd Kerns at Tri State Nissan

Todd Kerns | Page 8

Service Advisor

Tri State Nissan

1230 Millwood Pike
Winchester, VA 22602

4.9
108 Reviews
4.9

108 Reviews

Write a Review

108 Reviews of Todd Kerns

September 05, 2023

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Very crowed when I got there at 8 AM but everything moved quickly and efficiently. I had my car inspected. More

by junenorwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2023

Tri State Nissan responded

Thank you for sharing your experience with us. We appreciate your patience and are glad to hear that despite the initial crowd, your visit proceeded quickly and efficiently. Ensuring a smooth and timely inspection process is important to us.

August 24, 2023

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What am I supposed to write here? I’d suggest TriState use a different survey company. More

by DAVIDC172
Service Price Transparency
Service Time
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Recommend Dealer
Yes
Aug 25, 2023

Tri State Nissan responded

We appreciate your valuable feedback David! Your suggestion regarding the survey company is duly noted, and we're continuously striving to enhance our services. Your insights help us grow, and we hope to have the opportunity to impress you even more in the future. Thank you for choosing TriState.

August 23, 2023

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Todd is professional and always super helpful no matter what problem I’m dealing with when I pull up. Always keeps me informed of what’s going on. More

by KDENISE04
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman , Bob Pressler

Aug 24, 2023

Tri State Nissan responded

Thank you so much for this amazing review Kdenise! It's like music to our ears knowing that we're keeping you in the loop and making your experience a smooth one every time you visit. We've got your back and we're here to make sure you're always in the know. 🎉 Thanks a million for taking the time to share your positive thoughts. If you ever need anything or just want to chat about what's happening, don't hesitate to drop by. Cheers to staying informed and having a blast along the way! 🚀📊

August 10, 2023

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good work - once again! I always appreciate the thorough work Tre-State Nissan does on my Frontier. More

by gwmurphy61
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Recommend Dealer
Yes
Aug 11, 2023

Tri State Nissan responded

Thank you for your awesome five-star review!! I'm grateful that you enjoy our work! We also appreciate helping and giving you joy and peace as you cruise away in your Frontier. See you again soon, and have a blessed day!

July 31, 2023

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Most days I do spend over $300 when I go in for oil and tire. All of the service people have been very friendly and explained in detail anything that needs to be completed. This last visit we needed to o More

by Lreeseclassic
Service Price Transparency
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Recommend Dealer
Yes
Aug 11, 2023

Tri State Nissan responded

We appreciate your loyalty and value your feedback. It's great to hear that our service team has been friendly and informative during your visits. We apologize for any inconvenience regarding the valve cap order and the lack of communication. We understand the importance of keeping you informed about the status of your vehicle's maintenance. If there's anything else we can do to improve your experience or if you have any additional concerns, please don't hesitate to reach out. Your feedback helps us enhance our services, and we appreciate your support. Thank you for choosing us for your automotive needs.

July 20, 2023

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No problem--treated me with respect and answered all my questions. Kept me informed on my service that day. More

by gulino
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Recommend Dealer
Yes
Jul 20, 2023

Tri State Nissan responded

Thank you for your heart-warming five-star review!! I'm so glad you were respected and your questions were answered entirely. At Tri-State Nissan, we always want to give our customers the most professional and friendly experience. We value you immensely and want you to know your vehicle's process. Thank you for visiting, and have a blessed day! See you next time!

July 09, 2023

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This dealership provides fast, efficient service for the vehicle, and polite, informed and friendly customer service. More

by DRNORELL
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Skylar Warner

Jul 11, 2023

Tri State Nissan responded

Thank you for your inspiring five-star review! I'm filled with joy knowing you found Tri-State Nissan to be blissful in every way possible! Thank you for your honesty and loyalty, and please come again so we can provide you with 10-star service!!

July 08, 2023

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They always treat me with curtesy and address all my issues. I get fast and efficient service. More

by POWELLKAR
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Recommend Dealer
Yes
Jul 11, 2023

Tri State Nissan responded

Thank you for your unbelievable five-star review!! I am so glad we could fix your issues quickly, quickly, and efficiently. That is what we always strive for here at Tri-State Nissan. Thank you for recommending us, and have a phenomenal day!!

July 02, 2023

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Great service, done right the first time, professional and friendly staff, good quality work and pricing More

by LUCENT168
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Martin Arellano, Skylar Warner , Bob Pressler, Drake Shaw, Josh Stogdale

Jul 03, 2023

Tri State Nissan responded

Thank you for your astonishing five-star review!! I'm so blessed that you found Tri-State Nissan to be an amazing place to bring your car! Thank you for choosing us, and I can't wait to welcome you back and make your next experience a glorious paradise!

June 21, 2023

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Employee Rating

This place has the absolute worst customer service I have experienced in years. I have been experiencing an ongoing issue with my brakes and this dealership has been unwilling/unable to resolve my problem. A More

by Virginiaguy76
Service Price Transparency
Recommend Dealer
No

Other Employees Tagged: Jeremy Siebert , Drake Shaw

Jun 21, 2023

Tri State Nissan responded

We sincerely apologize for the extremely disappointing experience you had with our dealership. We understand your frustration with the ongoing brake issue. We appreciate your loyalty as a lifetime Nissan customer, and we understand the importance of resolving your concerns promptly and effectively. Our Service Manager has just informed us that he spoke to you today concerning the brake issue and that the issue will be resolved. Please let us know if you need any more assistance. Thanks again for your feedback.

Jun 21, 2023

Virginiaguy76 responded

Thanks for responding. I wrote this prior to receiving a call back from the service manager (Mr. Shaw). He was very concerned and handled everything professionally. I will be bringing the vehicle back in to get everything resolved. I will update the review to reflect my latest experience.

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