"Larry Miller Ram Dealership in TUCSON PROVIDES EXCELLENT..."
Larry Miller Ram Dealership in TUCSON PROVIDES EXCELLENT SERVICE FOR OUR RAM 2500 crew cab diesel 4x4 . Our SERVICE ADVISOR TODD gave me a complete rundown of the service needed
and price . Their TECHNICIANS did a OUTSTANDING JOB and the Truck came back clean and right on SCHEDULE . I do recommend this DEALERSHIP FOR YOUR SERVICE and REPAIRS .
"I love this dealership and bought 4 cars there. Sales..."
I love this dealership and bought 4 cars there. Sales department fun to work with. Service department has never let me down. Keep up the good work!
"On July 27th, I took my Dodge Dart in because it was..."
On July 27th, I took my Dodge Dart in because it was overheating. The temperature gauge was rating at 70% or higher in some cases. I explained to them the problem. I got a Uber home. I was at my home all that day without a car. My car stayed overnight because "want to hold it overnight and start again in the morning to give it a thorough check over. We will drive it and see if we can recreate the problem." They drove it on July 28th and closed out the ticked because they could not find or recreate the issue. Then they charged me $130 for the diagnostic even though I have an extended warranty.
I pay the charge and I don't even get it home when the temp gauge again reads 75%+ coming off the freeway! I take a pic of the gauge and text my service tech again. He asked if I could bring it back. I asked for a loaner or rental and he could not guarantee me that I would get one.
I had to work the next day through Monday, so I replied that I would not be able to return the car until Tuesday unless he could get me a loaner or authorize a rental. Which he could not.
Fast forward to Tuesday. Now, I have explained to my Service Tech that the engine would get to 50% heat or higher within 30 sec of leaving my garage. I only live 3 miles away from work and not too worried about the heat problem. I turn my car back into LHM again at 7am, Tue, Aug 7. Tech was late and got a sub. Again, I explained the situation. I did not get a call back until 2pm from the tech I work with, explaining again they could not find the problem. I told them to just go ahead and replace the temp sensor, check the hoses and pump and perform a coolant flush (by now the coolant was weak and had a burnt smell). They performed the maintenance, kept the car (again) overnight, and returned the car to me with a charge of $230! xxx??!! ($100 detectable for the temp sensor and the rest was for a coolant flush). Mind you I have "wall to wall" extended coverage on my vehicle and with a ZERO co-pay. In my mind, they could have given me the car back, no charge because of their bungling of the issue. NOPE.
Jim Click Dodge, here I come.
TO EVERYONE THAT I KNOW. AVOID THIS DEALERSHIP. Go their Facebook page and read the endless poor performance postings.🤬
"Good service "
Good service department, good people, always helpful, repairs have been good. Take my truck here time and time again no problems. Would recommend them to everyone.
always helpful and friendly service, got me in and out in short period of time plus they talk and I feel they really care about what I have to say.
i am brand new to the service dept. so i will see how they do when i need extended service, though better communication would help one word to go (word minimum
"oil change, recalls"
Service guys are great and helpful. Always friendly and explaining what needs to be done next or recommended for vehicle. Not their fault truck has so many recalls. But they got fixed. Thank you.
"Great Professional People"
Thaddeus is GREAT! Todd and Daniel in the service dept. are fantastic! They made a bad situation turn out good when I had my Ram Truck serviced on 12/04/2018. Thank You Todd and Daniel once again for your kindness and professionalism. Thaddeus also is always professional when I need to speak to him.
"Only delivered after I asked to speak to a manager. "
They wasted 3 hours of my time for something that ended up taking 15 minutes. They only took care of me after I asked to speak to the Service Manager. This also happened to a close friend of mine on numerous occasions with Larry Miller Dodge. They promised to make it up to me but until that happens this is all I have. They also never offered to make it up to me. I had to recommend that to them myself. Danielle in Service has an ‘I don’t care’ attitude and is quite snippy. Unfortunately she is also incompetent. This was not a one time occurrence with her. At least she’s consistent.