Todd Parks | Page 3

On July 25, 2026, my son and I visited Beaver Toyota to purchase a truck. The experience was fine until we entered the finance office. Todd Parks was exceptional, but the finance manager (whose name I unfo purchase a truck. The experience was fine until we entered the finance office. Todd Parks was exceptional, but the finance manager (whose name I unfortunately do not know) was completely out of line because I chose not to purchase a warranty. I understand how dealerships operate and that they make money through add‑ons. That wasn’t the issue. The problem was his condescending tone and disrespectful comments. He repeatedly said, “You don’t want to save any money,” simply because I declined the warranty. He then asked whether I planned to pay for repairs if my son ever had an issue with the truck. How I manage my family and our finances is none of his business. I explained that I had purchased a car from Beaver Toyota in March and paid off $39K in a month, so I’m confident I can support my son if repairs are ever needed. Once he realized I wasn’t changing my mind, he left and turned everything back over to Todd. I don’t know this manager’s name, but as a VP at a financial company myself, I can say confidently that he is in serious need of customer service training. More

by JLPEPPERS Verified Customer Verified Customer

Print

The used car we purchased from the dealership was in good condition after it went through the inspection and prep. There were items that were promised by the salesperson and missed in the inspection and not condition after it went through the inspection and prep. There were items that were promised by the salesperson and missed in the inspection and not repaired. And the We Owe list specifically said everything on the inspection checklist would be repaired. The repairs were made after we made a trip back to the dealership. The salesperson also had to go back and forth around the dealership for papers or information he forgot to have before we arrived (test drive, day of purchase, and return for repairs.) Everything at Beaver took a very long time. Finding the sales person, we told we on our way or had an appointment with. Waiting for the finance department. Being asked for information we could have had available if asked ahead of time. Being rushed during pick-up of the car. Trying to have phone calls returned. Trying to get the negotiations for repairs done. By the end of the four days we had to spend at the dealership getting the car and the week we had to wait for it to be ready with no updates from our salesperson I had decided I never wanted to be at Beaver Toyota again. I also realize that a lot of people are waiting in the lobbies and therefore it needs to be cold but, as a number of your salespeople who wear long sleeves could tell you, if a customer did not bring a sweater there should be a couple of rooms that have a sign and are kept warmer for waiting in. More

by pamanella Verified Customer Verified Customer

Print

The most friendly and welcoming dealership I have ever visited. Very knowledgeable about all stock available. Taking the time needed for the customer. visited. Very knowledgeable about all stock available. Taking the time needed for the customer. More

by brendadean3213 Verified Customer Verified Customer

Print

We loved our experience at Beaver! Quang was an excellent salesman who got us exactly what we needed at the best price. Out of all the dealerships we went to, Beaver was the most perso Quang was an excellent salesman who got us exactly what we needed at the best price. Out of all the dealerships we went to, Beaver was the most personable group who worked hard to get us the car we needed. We loved working with them and would buy from them again! More

by bettysm Verified Customer Verified Customer

Print

Absolutely incredible experience from start to finish! Exceptional service, amazing quality, and highly recommend. Wowzer Exceptional service, amazing quality, and highly recommend. Wowzer More

by dakota12795 Verified Customer Verified Customer

Print

The best sales people and credit personal . I love this place and they are great . I would recommend them to buy a car. I love this place and they are great . I would recommend them to buy a car. More

by r9mcghee Verified Customer Verified Customer

Print

Fernando, Eric, and Todd were wonderful throughout the process! Many things set this dealership apart!!! process! Many things set this dealership apart!!! More

by wright.juliana Verified Customer Verified Customer

Print

The initial sales experience with Asani was great. There were complications with the Crown Signia changing delivery date, & with the financial paperwork. There were complications with the Crown Signia changing delivery date, & with the financial paperwork. More

by 2026 Crown Signia Limited lover Verified Customer Verified Customer

Print

All around great experience. The entire team was extremely helpful and made the car buying experience enjoyable. The entire team was extremely helpful and made the car buying experience enjoyable. More

by WB Verified Customer Verified Customer

Print

Great experience. Trent Parks was awesome, really helpful and made the buying experience great. Definitely recommend Trent Parks was awesome, really helpful and made the buying experience great. Definitely recommend More

by tricia.lpc5 Verified Customer Verified Customer

Print