Alexis Maple

They live up to the motto of “Wow”! What an excellent experience. Fernando and Alexis took care of all the details before we arrived. The process was quick and easy. We had one minor co What an excellent experience. Fernando and Alexis took care of all the details before we arrived. The process was quick and easy. We had one minor concern with the vehicle and the whole team jumped on it to make sure every detail was perfect on a Friday night. A technician even came back after work to keep us on schedule. Everyone we met was genuinely happy to work there, and cared about our experience. You can tell they don’t just talk about a “Wow” customer moment they live it one customer at a time. Can’t wait to buy another car for them! More

by saltemeyer Verified Customer Verified Customer

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I purchased a 2026 Toyota Grand Highlander Hybrid Limited from Beaver Toyota of Cumming on September 12, 2026. Unfortunately, the experience has been marked by poor communication, questionable charge Limited from Beaver Toyota of Cumming on September 12, 2026. Unfortunately, the experience has been marked by poor communication, questionable charges, repeated administrative problems, and a lack of accountability. I began working with Manuela in July and made clear that I needed the vehicle by mid-September due to military obligations. After receiving no meaningful updates, I contacted management in late August and discovered the vehicle wasn’t scheduled to begin production until late September. Nobody had communicated this significant delay, forcing me to arrange a different vehicle at the last minute. Before purchasing, I also had to challenge a $225 Florida initial registration fee for which I qualified for an exemption and an approximately $200 titling charge. Alexis defended the charges, even mentioning that the dealership’s owners paid the titling fee. Both charges were ultimately removed, but without acknowledgment or apology. On September 12, I arrived with a credit union check, requiring no dealership financing. Despite this, I waited hours to complete the purchase, and Mikael prepared my Florida registration paperwork by hand while I sat in his office. Nearly a month later, on October 9, Mikael contacted me asking whether my vehicle was supposed to be registered in Missouri or Washington, despite my having clearly specified Florida registration at purchase. I had also provided Washington insurance documentation and requested a separate Missouri mailing address while attending military training. On October 12, I promptly sent documentation Mikael requested. He asked for it again October 19, explaining that the number he called from couldn’t receive texts. I emailed the document that afternoon. On October 26, he again claimed he hadn’t received it. Only then did he provide a different email address, finally allowing him to receive the document. Finance manager James subsequently explained that the Washington address on my paperwork was causing problems and proposed changing it to Missouri. This raised concerns about the accuracy of my registration, insurance, and credit union lien information. James promised corrected paperwork, a replacement temporary tag, and overnight FedEx tracking information by October 26, with delivery October 27. None of those promised updates arrived. My temporary tag expired October 27. After another call to the dealership, business manager Kaholy finally located the replacement tag and tracking information and advised that delivery was expected October 28. As of October 28, 46 days after purchase, my Florida registration remains unresolved. I have repeatedly had to initiate communication, identify errors, resend documents, and escalate issues that should have been handled professionally. I understand that out-of-state military registrations can require additional documentation. What I cannot understand is why these requirements weren’t addressed at purchase or why the dealership repeatedly failed to follow through. I love my Grand Highlander, but I cannot recommend Beaver Toyota based on this experience. More

by grungy_agape_4o Verified Customer Verified Customer

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Absolutely fantastic from start to finish, completed entire purchase. from my desk with a day full of meetings! Laura answered every question and gave me all the information I needed, and the finance te entire purchase. from my desk with a day full of meetings! Laura answered every question and gave me all the information I needed, and the finance team was quick and the most painless process of buying a car I’ve ever had! More

by anthonyscottarthur Verified Customer Verified Customer

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I bought a new Corolla from here and they shipped it to me. Car looked great, guy that brought it was super nice and helpful and the whole process was super easy and convenient. Until it wasn’t….. a month me. Car looked great, guy that brought it was super nice and helpful and the whole process was super easy and convenient. Until it wasn’t….. a month and half later, I got a knock at my door from a law enforcement officer stating that i needed to return my car by 10am the following day. If I didn’t comply they’d report it as stolen. Reason for all of this was because they failed to get a copy of my social security card. I knew about this and I had apparently lost my card so I went to order one at the office near me which is roughly 30 miles away from my home. I am an only child and care for my mother with frontotemporal dementia and barely have time to go to work much less anything else but I did. As of the date they knocked on my door I still haven’t received the card to give them to make a copy of. I was thinking oh well I will send it when I get it in and all will be well. Nope. They told me I still had to drive an hour and 26 mins away to return it AND id have to reapply for the loan which in return would hurt my credit yet again. Why would they have shipped me the car if this was that important? Seems to me if this was so important they’d be sure to keep the vehicle until they got everything required. I must add that when I was made aware of the issue I did send a screenshot from the social security administration website that clearly showed my name and social security number and this was unacceptable for them. Very disgusted by this and will never do anything with this dealership again! I’d have even been somewhat content if they would have sent someone to my home to retrieve it instead of me having to locate someone to take it for me so I could be home with my mother. The girl I sent was met at the dealership by a local sheriff deputy and was told they reported it stolen because she was 6 mins late arriving at the extended time of 3pm. More

by SpenBro90 Verified Customer Verified Customer

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Alexis did an amazing job working with me on making a car for my son affordable. She was in competition with Cherokee. She couldn’t beat their price but was able to make the payment affordable for my son affordable. She was in competition with Cherokee. She couldn’t beat their price but was able to make the payment affordable More

by shermaneastton Verified Customer Verified Customer

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Excellent buying experience. Sales did a good job. They were prompt and did exactly what they said that they would do. Sales did a good job. They were prompt and did exactly what they said that they would do. More

by ergle545 Verified Customer Verified Customer

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What an unexpected and amazing experience at Beaver Toyota! From the moment I arrived, Mary went above and beyond to make sure I found the exact vehicle I wanted. Her kindness, genuine care, and profes Toyota! From the moment I arrived, Mary went above and beyond to make sure I found the exact vehicle I wanted. Her kindness, genuine care, and professionalism made the entire process enjoyable and completely stress-free. She took the time to answer all of my questions, listened to what I was looking for, and never made me feel pressured. This was, without a doubt, the best car-buying experience I've ever had. Mary's dedication to outstanding customer service truly sets her apart, and it's clear that she genuinely cares about her customers. I would highly recommend Mary and Beaver Toyota to anyone looking for an honest, professional, and enjoyable car-buying experience. Thank you, Mary, for going the extra mile, you exceeded all of my expectations! More

by Surkeith Verified Customer Verified Customer

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The most friendly and welcoming dealership I have ever visited. Very knowledgeable about all stock available. Taking the time needed for the customer. visited. Very knowledgeable about all stock available. Taking the time needed for the customer. More

by brendadean3213 Verified Customer Verified Customer

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Great customer service skills and the ability to find what you're looking for is incredible. They worked within the budget I gave them and helped my wife and I find the van we've been looking for!! what you're looking for is incredible. They worked within the budget I gave them and helped my wife and I find the van we've been looking for!! More

by Cody-Bryan Ninneman Verified Customer Verified Customer

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The best sales people and credit personal . I love this place and they are great . I would recommend them to buy a car. I love this place and they are great . I would recommend them to buy a car. More

by r9mcghee Verified Customer Verified Customer

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