Todd Simpson | Page 22

Service Experience Todd has been my service rep for the last 5 years. He always delivers top-notch service and makes my service experience easy and enjoyable. Todd has been my service rep for the last 5 years. He always delivers top-notch service and makes my service experience easy and enjoyable. More

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Great experience Having hit a curb with the rear driver-side wheel on an icy road, I damaged the chassis stabilizer. A call to Todd Simpson resulted in the car being t Having hit a curb with the rear driver-side wheel on an icy road, I damaged the chassis stabilizer. A call to Todd Simpson resulted in the car being towed to Daniels BMW where the damage was repaired to my full satisfaction. I was most impressed with the concern and efficiency displayed by the representatives of the the BMW towing service as well by the personnel of Daniels BMW, particularly Todd Simpson. More

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Professional, Personable, and Friendly Service I have been a customer of the Daniels BMW's dealership for over twenty years, and I have been working with my assigned Service Advisor, Todd Simpson, I have been a customer of the Daniels BMW's dealership for over twenty years, and I have been working with my assigned Service Advisor, Todd Simpson, for close to the last 10 years. I have found Todd to be both professional and personable at all times, while demonstrating an attention to detail concerning the servicing of my cars. But beyond that, he has on a number of occasions, gone the "extra mile" in helping with various service issues to the point that I feel like I have a "friend in the business". More

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Great Experience! The team at Daniels took the time to fully understand my needs. My purchasing experience was excellent and I would highly recommend Daniels to friends The team at Daniels took the time to fully understand my needs. My purchasing experience was excellent and I would highly recommend Daniels to friends and colleagues. More

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BMW Service as well as my Service Advisor Todd Simpson Working with Daniels BMW has always been a pleasure. I have owned 3 BMW's over the last 8 years and use Daniels for service. Working with my advisor Working with Daniels BMW has always been a pleasure. I have owned 3 BMW's over the last 8 years and use Daniels for service. Working with my advisor, Todd Simpson, is a pleasure! He always takes the time to listen to my concerns to ensure the work is done as expected. Todd is always sure to explain all work as well as my options for recommended services. TB More

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Great Service of BOTH Car & Driver With Todd Simpson Daniels BMW Service is excellent. Todd Simpson is a very considerate person who actually LISTENS to concerns and does his utmost to satisfy the cus Daniels BMW Service is excellent. Todd Simpson is a very considerate person who actually LISTENS to concerns and does his utmost to satisfy the customer. More

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My service advisor Todd Simpson does an excellent job. Todd always reviews each service item and it's cost. He calls me when the service is completed and reviews the overall inspection of the vehicle. Todd always reviews each service item and it's cost. He calls me when the service is completed and reviews the overall inspection of the vehicle. More

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We Got The Right Car We lost our 2007 530i to cosmetic damage from a hit and run that resulted in the car being totaled. Our exhaustive two month search for a new car fin We lost our 2007 530i to cosmetic damage from a hit and run that resulted in the car being totaled. Our exhaustive two month search for a new car finally and thankfully landed us back in Allentown at Daniels. Dmitry Kukuy brought us up to speed on recent line changes and technological improvements. It was refreshing to talk to somebody who knows and loves cars. We talked and asked questions. Dmitry explained and did his homework to get us the information that we needed to decide what what going to be the best car for us. We drove 3 series and 5 series cars as well as the x5. We went home and slept on it. So many good options but which one was the best for us? Several days later my wife we went back to Dmitry and took several cars back out on the road for a second test drive. We finally settled on a 7,400 mile 2017 330i xDrive with Imperial Blue Metallic exterior and Saddle Brown interior. The car looks and handles beautifully. We ended up getting a fantastic car at a price we were comfortable paying. We are also very pleased with the warrantee and maintenance package. We had our first class on our new technological marvel with Dmitry before we drove the car home. We'll see you again soon for work on more advanced subjects. Dmitry, thanks for making our experience at Daniels about my family and the car and not just about closing the sale. I would also like to thank M. Omar for the test drives and Todd Simpson in service for putting up with my questions about automobile systems. More

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Everything went smoothly. It was an amazing experience. Everybody was so nice and accommodating starting with Ethan. Todd ,who's been my service advisor for years, discussed with me the best among service o Everybody was so nice and accommodating starting with Ethan. Todd ,who's been my service advisor for years, discussed with me the best among service options available. He has always been very thorough, pleasant and professional. I was introduce to Ashley about the upgrade then before I knew it, I was already holding the keys to a new 2017 BMW X5!!!Ashley thoroughly and patiently provided all the informations I needed then conferred with Clint to explore all possible discounts I could take advantage of. They all made an amazing job. They really seem to work effectively as a unit to provide the best service for their customers.I still miss my previous client advisor, Greg, but Ashley's also great. More

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Easy and Convenient Buying Experience Tony made this an easy and convenient buying experience for me. I brought my car in for servicing and decided to get a trade in value on it. I have Tony made this an easy and convenient buying experience for me. I brought my car in for servicing and decided to get a trade in value on it. I have been working with Todd in the service department for years (always a great experience with Todd and his team) and he hooked me up with Tony and the transition was seemless. Todd got me into a loaner vehicle so I could get to work without hassle while Tony immediately assessed my needs and worked on getting me the right vehicle for the right price. I was working in Philadelphia and Tony worked with me via phone and email and was flexible to ensure that the process met my needs, including being flexible with delivery to fit the window of availability that I had. Rick in the finance department was great to work with and did not waste my time with trying to sell my unnecessary add ons. He focused on the warrantees that best fit my needs and price point. Tony did not play any of the games I have experienced in the past from other deals, with the "Let me check with my manager" techniques; we had great discussions and he was honest about the terms of the transactions (squeezing that last couple of dollars out of my trade value to get me where I needed to be). A refreshing change of pace for me. My only complaint is Tony found me such a perfect X3, so perfect I think my wife is going to steal it from me! Perfect vehicle, top notch customer service and overall great experience! More

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