Todd Simpson | Page 21

The worst experience I ever had !!!! I blew a radiator hose 5 min from dealership on my way to philly for a trade show. I realize i did not have a scheduled appointment . I asked if they I blew a radiator hose 5 min from dealership on my way to philly for a trade show. I realize i did not have a scheduled appointment . I asked if they could fit me in quick they said no problem. It's only a radiator hose that I could of done myself in a half hr. They had the hose in stock and took the car in right away. Needless to say that was the beginning of a 7 Hr. wait and a 565.00 dollar bill. The hose cost me 36.00 at advanced auto, they charged me 104.00,it took there " BMW certified mechanic 7 Hrs. to change a hose i could have done in 30 min. in my driveway. I missed the whole trade show and got xxxxx on the cost of the job. Job cost estimator said it should be between 350.00 to $400.00 total. If that mechanic worked for me that would of been his last day on the job. My normal mechanic. said he would of charged me 150.00 to do the exact same job. He told me I should of called him he would of drove to Allentown and fixed it in a parking lot within an hr. of him arriving I would of been on my way. I must thank Daniels BMW for the F_ _ _ ing I got. Its one I will never forget. More

Report | Print

Exemplary Performance!!! As an owner of two BMWs, I value the importance of having trusted and reliable service. Without question, Todd Simpson and Daniel's BMW always delive As an owner of two BMWs, I value the importance of having trusted and reliable service. Without question, Todd Simpson and Daniel's BMW always deliver!! Todd takes pride in the level of customer service he delivers and can always be counted on to offer sound advice with a friendly and pleasant attitude. More

Report | Print

Service Appointment to Sale Went in for routine service on my 335i xDrive and while waiting for it, I took a look at some different cars. While looking, I found a nice CPO 535i x Went in for routine service on my 335i xDrive and while waiting for it, I took a look at some different cars. While looking, I found a nice CPO 535i xDrive. David and I worked out a great deal so a service appointment turned into a sale. David was great to work with and was totally no pressure. He was knowledgeable about the car and everything BMW has to offer. When my schedule could not allow for delivery to take advantage of an incentive, David and Rick went out of their way to provide same day delivery. Todd and his team from service took great care of my 335 and got the 535 ready in no time. Overall great experience and look forward to continuing to work with this dealer. More

Report | Print

Very professional My visit to BMW was well appreciated for the repair that was scheduled for my BMW X5 30i 2009 the only problem was I have a problem with my sos malfun My visit to BMW was well appreciated for the repair that was scheduled for my BMW X5 30i 2009 the only problem was I have a problem with my sos malfunction which turns my radio off at start up it was tested by BMW but couldn't give me any estimate of the cost to repair the problem which is very concerning to me being that I am on a fixed disability pension. More

Report | Print

I have never had a bad experience here with service I went in for a state inspection. I was offered a loaner for the day. When I picked up my car it was spotless and the work was complete several hours I went in for a state inspection. I was offered a loaner for the day. When I picked up my car it was spotless and the work was complete several hours earlier than expected.. Very pleased with the service given to me by Todd Simpson. He is always cordial and professional.. More

Report | Print

Service team Todd Simpson is always available for questions. Patient, kind , caring and honest we enjoy his attention to detail. We would recommend Daniels to any Todd Simpson is always available for questions. Patient, kind , caring and honest we enjoy his attention to detail. We would recommend Daniels to any buyer from Scranton to the Poconos to Reading!! We live an hr from Allentown so Todd makes sure our loaner car is provided and even recommends where to eat breakfast. May God bless him. Hes the best! More

Report | Print

Todd is awesome! Having worked for another dealer and seeing how they treated their customers I was turned off by dealers. I came to Daniels to have warranty work done Having worked for another dealer and seeing how they treated their customers I was turned off by dealers. I came to Daniels to have warranty work done and must say Todd has been such a pleasure to do business with. He is always helpful and friendly. Thanks again Todd. More

Report | Print

Service Experience Todd has been my service rep for the last 5 years. He always delivers top-notch service and makes my service experience easy and enjoyable. Todd has been my service rep for the last 5 years. He always delivers top-notch service and makes my service experience easy and enjoyable. More

Report | Print

Great experience Having hit a curb with the rear driver-side wheel on an icy road, I damaged the chassis stabilizer. A call to Todd Simpson resulted in the car being t Having hit a curb with the rear driver-side wheel on an icy road, I damaged the chassis stabilizer. A call to Todd Simpson resulted in the car being towed to Daniels BMW where the damage was repaired to my full satisfaction. I was most impressed with the concern and efficiency displayed by the representatives of the the BMW towing service as well by the personnel of Daniels BMW, particularly Todd Simpson. More

Report | Print

Professional, Personable, and Friendly Service I have been a customer of the Daniels BMW's dealership for over twenty years, and I have been working with my assigned Service Advisor, Todd Simpson, I have been a customer of the Daniels BMW's dealership for over twenty years, and I have been working with my assigned Service Advisor, Todd Simpson, for close to the last 10 years. I have found Todd to be both professional and personable at all times, while demonstrating an attention to detail concerning the servicing of my cars. But beyond that, he has on a number of occasions, gone the "extra mile" in helping with various service issues to the point that I feel like I have a "friend in the business". More

Report | Print